How, exactly, does your business benefit?
Chances are excellent your organization has a high-speed Internet connection and separate phone lines.
Consolidating all this traffic into one access pipe permits substantial cost savings for small to medium-size business – 20% or more per month according to independent studies. Removing aging onsite phone equipment (key system, PBX) reduces cabling requirements, moves-adds-changes, system maintenance costs and replacement of obsolete hardware.
Reducing or eliminating long distance tolls and charges can be valuable in some countries and for international dialing. Place becomes unimportant.
Present and future value
Cost savings are only the beginning. By adding voice to the mix, IP technology can streamline operations and allow you to use richer, more personable customer relationship building applications. And it happens at a price that allows small, nimble businesses to compete with much larger competitors.
For example, imagine arriving at your office computer, reading your emails – and listening to your telephone voice messages converted to WAV files. You simply mouse-click on voice messages to listen, forward, delete and respond to them. Your customer is delighted by your responsiveness.
Your business phone system now screens calls according to your personal priorities with VIP callers allocated distinctive rings. And, calls can follow you wherever you choose – to your cell phone, to your home phone, to your home-office phone – again controlled by you through easy point-and-click commands.
How about having your prospects and customers in Amsterdam call a local Amsterdam phone number that rings at your call center in India? These are just easy surface examples of the deep transformation you can achieve with VoIP.
A Virtual Private Network (VPN) is an allocated amount of bandwidth on the public Internet where public access is prevented through encryption. If your company has its own VPN and combines it with VoIP, you can set up a fully functioning office anywhere there is a broadband Internet connection. You're on the office PBX from a remote branch office or hotel room when traveling, for example.
Keep one foot in the future with your existing system
If you have an investment in traditional business telephony, there are transition paths. Appliances called gateways can move traditional PBX and key system calls to the Internet, giving you options and letting you test the waters with the technology.
About the Technology: An Introduction
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