Happy Holidays and Best Wishes for a Happy and Prosperous New Year’s from Epygi

As the year quickly comes to an end, Epygi looks to take this time to thank all of our customers, who continue to make us a leading telephony equipment provider and our jobs a pleasure all year long. Our business would not be possible without your continuous support. In appreciation of our association during the past year, everyone at Epygi extends our very best wishes for a wonderful holiday season.

May your holidays and the new year be filled with much joy, happiness and success. We look forward to working with you in the coming year and hope our business relationship continues for many years to come.

Call Recording and Barge-in Features.

Call Recording is the latest addition to the already powerful feature set of the Quadro portfolio. This feature was announced for the Quadro32x earlier this year, and now it is available for the various versions of the Quadro16x and Quadro4x. This allows a user to record selected calls both automatically and by special request from the Web GUI or directly from the phone. The recordings could be stored either on the IP PBX (and be reviewed on the Quadro) or be uploaded to an external file storage for further processing. Call Recording is a purchasable feature priced per recording port and sold in groups of ports.

By integrating this application with the IP PBX, users of the system have greater control over the recorded calls and keep a similar interface from the users to review the recordings. External servers can be costly and require additional maintenance and service support. Additionally, there is no need for the local network to be changed enabling a broadcast port to record calls.

Barge-in support on the QuadroM32x has also been added. This includes Silent Monitoring, Agent Whisper, and Supervisor Barge-in enhanced features for authorized users on the IP PBX. These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QuadroM32x. This feature license will add additional advantages to a true VoIP solution by increasing the abilities of a call center manager or administrative assistant.

QuadroFXS 16 Gateway Launch

The QuadroFXS 16 port gateway is a modular approach to adding additional FXS lines (analog phones) to a corporate phone network that uses Epygi’s Quadro IP PBXs. Multiple QuadroFXS 16 Gateways can be added to a Quadro IP PBX for additional analog phone support. Each device allows the use of 16 additional analog phones by converting the IP extensions of the IP PBX into analog ports without the complexity of using other FXS gateways resulting in a multi-vendor solution. An Epygi solution from end-to-end increases the overall reliability of a hybrid VoIP deployment and facilitates Plug-and-Play functionality.

This solution simply connects to the existing Ethernet network and communicates directly with the LAN interface of a Quadro IP PBX. Therefore, minimal configuration is needed to continue to support the current analog phones installed. The Quadro IP PBX will automatically use the new FXS ports and display the new extensions in Quadro IP PBX management GUI. The new analog lines can then be managed from the IP PBX interface without a need to now support multiple Quadro devices.

Note: The QuadroFXS 16 Plug-and-Play feature will be available early 2010.

Mexican Language Pack

Language Pack Mexicano Disponible Ahora Para la Línea QUADRO de Epygi.

Epygi anuncia la disponibilidad de el Language Pack Mexicano el cual incluye la mensajería del sistema en español para la línea de PBX IP, Gateways y Servidor de Audio-Conferencias marca QUADRO. Este Language Pack (LP) se suma a los ya disponibles en el portal de Epygi, donde se encuentran francés, italiano, español de Argentina y de España entre otros. El LP está disponible a todos sin costo alguno y se baja desde el portal de Epygi en nuestro sitio WEB para ser actualizado en el QUADRO. Este LP Mexicano, así como las funciones avanzadas cómo: grabación de llamadas, funciones de ACD para call centers, atendedores automáticos, correo de voz y funciones Follow-Me separan a Epygi de la competencia, a unos precios muy accesibles para la PYME. Con un soporte técnico de primera, y partners certificados, Epygi tiene todos los elementos de una solución completa para la s comunicaciones de la PYME.

"Agradecemos a Todash Comunicaciones en Ciudad Juarez por haber creado este LP junto a Epygi. México es un mercado clave con una creciente demanda de nuestors productos QUADRO y de VoIP en general. Estamos comprometidos en apoyar esta demanda y el interés de nuestros clientes en ahorrar dinero y obtener funciones avanzadas utilizando esta tecnología" explicó Mario Cuello, CEO de Epygi el cual agregó, "En el 2010 anunciaremos nuevos productos en nuestro portafolios QUADRO".

Spanish Language Pack for Mexican Region is Now Offered for the Epygi Quadro line of IP PBXs

Epygi announced that its Quadro range of IP PBXs are now available with voice prompts in Spanish for Mexican regions. Due to the global demand of Quadros, Epygi offers its award-winning VoIP telephony products with 14 different language packs, including English, Italian, Spanish, German and French, which are free to all authorized resellers. Quadro IP PBXs are specifically designed for offices with up to 200 employees and multi-site organizations. The Epygi solution has all the facilities normally seen in large company telephone systems, including a complete range of security features, at prices accessible to smaller organizations. They are often specified by customers, because they greatly reduce the cost of long distance and international calls – a very important benefit during the current economic climate. Now the new, professionally translated and recorded language pack makes them ideally suited to the Spanish-speaking markets.

“We are grateful to Todash Communications in Ciudad Juarez for their support in creating this LP with Epygi. Mexico is a very sophisticated market, and there is a growing demand for the Epygi’s IP PBXs and gateways,” explained Mario Cuello, Epygi’s CEO who added, "In 2010 we will announce new products in our QUADRO product line.”