Epygi Technologies Wishes All of Our Valued Customers Happy Holidays and a Prosperous New Year's

Epygi's Global Sales Have Increased with the United States' Sales More than Doubling from 2009

It has been an exceptionally busy and rewarding 10th year for our company. Of course, it goes without saying that our global and local success could not have come about without our Value-Added Resellers and distributors, who provided the incentive to continually improve our products.

All of the staff members of Epygi Technologies sincerely hope you are experiencing similar success within your own company and will continue to prosper in the years to come with our partnership.

Because of increased marketing activities and new platform launches, Epygi has seen sales of products and services jump over 100% in performance from 2009 in the United States. These new products are the QuadroM8L and QuadroM26x and related feature licenses including automatic call distribution for call centers, call recording, supervisor barge-in, silent agent monitoring, supervisor whisper, integrated conference bridges and a XML application programming interface.

Thank you again for your continuous support. May your holidays and the new year be filled with much joy, happiness and success.

Sincerely,

Mario Cuello
CEO, Epygi Technologies

Epygi Technologies Certifies VoIP Interoperability with Grandstream; Joins Preferred Reseller Program

Grandstream Networks, the leading manufacturer of IP voice/video telephony and video surveillance solutions, announced that Epygi has completed testing and has certified Grandstream's award-winning SIP-based CPE endpoints product lines for Epygi's Quadro IP PBXs. Interoperability with Grandstream CPE endpoints is integral to assuring Epygi's SMB customers are receiving the most reliable, cost-effective and advanced voice/video solutions available. Additionally, Epygi has achieved the status of preferred solutions provider and has joined Grandstream's recently announced reseller program which gives worldwide partners implementing Grandstream's GXP CPE endpoints another option to increase revenue via instant rebates when GXP products are purchased.

"Partnering with Grandstream on its new reseller program further enhances our commitment to our Value Added Resellers. Epygi continues to be the preferred open standards PBX on the market for SMBs, and Grandstream's HD and video handsets complement our feature-rich offering," said Mario Cuello, CEO of Epygi.

Epygi Technologies' Quadro IP PBX state-of-the-art systems are designed for the global SMB market at a cost effective price point and support the video calling and conferencing feature. In the coming years and in partnership with Grandstream, Epygi strives to provide SMB companies an affordable but effective alternative to costly travel with video calling and conferencing. One of the past disadvantages of video calling has been that the upfront investment to implement video calling has been high, but Epygi offers free point-to-point video calling. Users do not need special equipment, licenses or service to make a video call; they just need a Quadro IP PBX and Grandstream video phones.

Interoperability testing encompassed a host of Grandstream's advanced CPE solutions, including the new GXP enterprise HD SIP phones, GXV video phones and the popular GXV3140 IP multimedia phone. The GXP series of enterprise SIP telephones feature superior HD voice quality to enterprise and call center customers worldwide in need of advanced IP functionality and crystal clear communications as well as broad SIP interoperability, and integrated web applications. Auto provisioning is included for easy for mass deployment. For enterprise customers seeking a more advanced, integrated multimedia experience with free video calling and instant access to real-time web and social multimedia applications, Grandstream's award-winning GXV3140 IP multimedia phone is available.

"Grandstream and Epygi share a synergistic view that SMBs need integrated IP telephony solutions that are future-proof, easy-to-use and provide an elevated level of innovation that will help enhance their communication with the end customer," said David Li, CEO of Grandstream. "Open standard solutions such as those from Grandstream and Epygi provide the flexibility for SMBs to achieve this without having to spend a fortune. We are excited to work closely with Epygi on this endeavor and welcome them to our worldwide reseller program."

For more information, please visit http://www.epygi.com/grandstream/279/.

Rapid Change Drives Insurance3 to VoIP Flexible Epygi Voice System is Easy to Manage, Reconfigure and Expand

In the summer of 2010, Insurance3, a personal and commercial property insurance company located in Dallas, Texas, started shopping for an IP PBX phone system to replace their outdated Nortel Meridian that they had had for the past 12 years. With their Nortel system, Insurance3 and its employees were unable to operate the functions of the phone system offered, because they had to call a service person out to their office to reconfigure the system anytime they wanted anything changed which was very inefficient and became very expensive. Presently, the employees of Insurance3 are now reaping the benefits of voice/data convergence, courtesy of the QuadroM8L from Epygi Technologies, Polycom 650 IP phones and snom 300 IP phones. The move over to Epygi "allows Insurance3 to use VoIP technology to enable more telecommuting ability with our partners" stated Kyle Byrd, CEO of Insurance3.

When Insurance3 went on their search for their new IP PBX, here were a few of their demands for the system to meet: a single system to be distributed across multiple sites and change or expand easily to meet business needs; trunk consolidation and least-cost routing to reduce costs; and unified messaging and other convergence-enabled applications to boost efficiency and productivity and improve customer service. After investigating Epygi, Toshiba, NEC, Zultys, Cisco, Avaya and a few Asterisk-based systems, Insurance3 quickly discovered a lot of differences in whether and how the various IP PBX vendors delivered on these promises, and narrowed down the field.

Seeing is Believing

After seeing a demonstration in Epygi's headquarter in Plano, Texas, Insurance3 was particularly impressed with Epygi's award-winning line of Quadro IP PBXs. "In particular, we chose Epygi because we wanted simplicity when buying a system. The Quadro had all of the features we needed already built-in, and we did not have to get any third-party software or hardware," explained Byrd.

In August 2010, IPLiving, Epygi's authorized Value-Added Reseller (VAR), installed the QuadroM8L in Insurance3's office in an hour. In addition, TelWest Network Services Corporation was able to double Insurance3's bandwidth by providing them two T1s, web hosting and SIP trunks for the same price as their previous data and voice communications provider.

"Overall, we upgraded to gain efficiency, features and ease of use at an affordable price. Epygi is helping to lower our long distance cost, service maintenance cost, increase productivity by enabling the usability of phone systems features that we previously could not access," said Byrd.

Immediate Hit with Users

Epygi's intuitive Quadro user interface was an immediate hit with Insurance3 employees. Voicemail messages are stored in standard WAV files, and users can play them, attach them to e-mail messages, or embed them in other documents. Additionally, Insurance3 staff members are using Epygi's Find Me Follow Me feature where calls automatically get routed to employees wherever they happen to be—such as a temporary office, hotel room, or home office.

Flexible yet Manageable

Flexibility often comes at the expense of simplicity, but Byrd reports that the Epygi system requires very little management. To make a change to the old Nortel system, an administrator had to program it over into the PBX using key commands. With Epygi, Byrd's staff doesn't have to wait two days for a technician to come out as was custom with the old system. Most changes now can be made in minutes from any web connection.

"There are so many more things we can do with the system," explains Byrd. He says Insurance3 is still just scratching the surface of the Quadro's capabilities. The technology has multiple levels, and its depths can be implemented gradually as business requirements dictate. In the future, Insurance3 plans to use the QuadroM8L's Barge In features, which allows managers the option to monitor and even break into calls, which helps with agent training and ongoing quality control. In addition, agent performance can also be checked after the fact, by querying Epygi's complete call history database.

"In general, Epygi is very robust, cost effective and very flexible, while also being extremely easy to use and manage," sums up Byrd. "I have no doubts about the system's ability to meet our needs today and as we continue to grow."

About IPLiving, LLC.

IPLiving is a nationwide CLEC-certified, facilities-based network operator providing VoIP and TDM services, as well as enhanced IP PBX and hosted applications to small and medium-sized businesses, along with state-of-the-art renewable energy and IP solutions for Smart Home and Smart Office.

With nationwide IP network coverage, IPLiving delivers reliable, high-quality, and competitively priced hosted IP services for business including IP PBX, IP trunking, Priority (Broadband) Access T1, Renewable Energy Solutions, IP surveillance, Smart Home & Smart Office, energy management, and business automation. IPLiving's headquarters is located in Addison, Texas. Visit us online at www.ipliving.net.

For more information on Epygi's global installations, please visit http://epygi.com/success-stories/206/.

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Epygi Technologies to be accurate as of the date of publication, is subject to change without notice. Epygi Technologies assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

Epygi is a registered trademark of Epygi Technologies, Ltd. All other products and services are the registered trademarks of their respective holders.