Epygi Technologies Receives INTERNET TELEPHONY® Magazine’s Twelfth Annual Product of the Year Award

QuadroM32x Recognized for Outstanding Innovation

Epygi announced that Technology Marketing Corporation’s (TMC®) INTERNET TELEPHONY magazine has named QuadroM32x as a recipient of its 2009 Product of the Year Award.

The QuadroM32x IP PBX was designed for larger businesses with a greater need for IP extensions and SIP trunks. The appliance boosts capacity to as many as sixty concurrent calls and scales to 192 extensions.

Many of the Epygi VARs have labeled this product as the cost effective and reliable alternative to open source products. A full API using XML further expands the capabilities of the QuadroM32x IP PBX.

Like other Quadro IP PBXs, the QuadroM32x comes with a built-in QoS router for Internet access, a stateful inspection firewall, NAT, DHCP client and server, IPSec and VPN. It can be configured remotely via web browser using a simple GUI. Software enhancements are available with licenses that include an integrated conference bridge, call recording, ACD (Automatic Call Distribution) for call centers, supervisor barge-in, silent agent monitoring and supervisor whisper.

"Being awarded the ‘Product of the Year’ further proves the capabilities of the QuadroM32x in the SMB market," says Mario Cuello, CEO of Epygi. "We are very proud to be awarded ‘Product of the Year,' and we look forward to continued success."

“INTERNET TELEPHONY is proud to grant Epygi a 2009 Product of the Year Award for their QuadroM32x. Epygi has proven its commitment to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, CEO, TMC. “We’re happy to recognize and honor Epygi for their development of IP communications technology. We look forward to more innovative solutions from them in the future.”

A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.

Epygi Technologies Launches the QuadroM8L, Their Newest IP PBX, at VoiceCon 2010

Epygi Technologies, Ltd., a worldwide provider of IP PBXs, gateways and conference servers supporting small businesses to enterprise’s telephony needs, will be releasing their QuadroM8L at VoiceCon Orlando 2010 on March 22-25 at the Gaylord Palms Convention Center.

Epygi introduces the QuadroM8L, which is intended to cover an office from 32 to 98 users and support eight FXO trunk line ports or an ITSP, to global small and medium-sized business (SMB) markets at VoiceCon Orlando 2010. This solution will provide medium businesses to small enterprise customers, features usually only available to large enterprises. Standard features include auto attendant, unified voicemail, unified fax, full SIP support, free upgrades and a number of other standard features. Purchasable features include automatic call distribution for call centers, call recording, supervisor barge-in, silent agent monitoring, supervisor whisper, integrated conference bridges and a XML application programmers interface. This solution is estimated to be available to customers this April through Epygi’s network of respected distributors and dealers in over 45 countries and will start below $ 2,500.

“As Epygi Technologies continues to provide real products for small businesses all the way up to our enterprise-level customer, we keep our focus on offering features and benefits to improve our customer’s day-to-day operations,” explains Mario Cuello, CEO of Epygi. “We are proud to be one of the top solutions on the market today helping small to medium businesses appear as if they are a large enterprise while keeping traditional reliability.”

“We are pleased to have first time exhibitor, Epygi, chose VoiceCon Orlando as the event to launch their newest IP PBX,” said Fred Knight, VoiceCon General Manager. “VoiceCon encourages innovation in the industry and is the leading forum for introducing new VoIP and IP communications products from our valued exhibitors.”

To learn more about Epygi’s newest product, the QuadroM8L, or their existing line of award winning IP PBX, gateways and conference servers, please visit Booth #312.

Epygi Technologies Slash Australian Retailer’s Overhead Costs and Phone Bills

Operating ten offices as a single call center using VoIP technology has saved CPAP Australia $ 140,000 each year in wages and another $ 30,000 in call costs, without compromising service quality.

An Epygi Quadro IP PBX routs the customer calls for all 10 locations. Using Aastra IP handsets from Alloy, CPAP Australia staff members can put callers on hold, transfer calls between offices and pick up voicemail. The system’s designer, Lee Watson of Spring Mountain Technology (SMT), said the Quadro operated like a number of distributed telephone systems and a network server in one.

“The business benefits are huge,” says CPAP Australia’s managing director, Ben Greenaway. One of Australia’s largest retailers of equipment to solve snoring and sleep apnoea, CPAP Australia has offices stretching from Cairns to Canberra.

“The Epygi IP PBX delivers features like voice mail, three-way conferencing, call waiting, and even access call statistics,” he said. “In effect, CPAP has a highly sophisticated call centre that would only be viable for large corporations using conventional technology.”

Mr. Greenaway said the Epygi system had brought savings beyond cheaper VoIP phone rates.

“Our call costs fell by 65 per cent in the first few months, and we’re saving at least $ 30,000 a year in phone call costs and line rentals alone,” he said. “Even more importantly, the Quadro lets us run our business more efficiently, saving us $ 140,000 per year in labor costs.”

“We are running a virtual call center spread over 10 locations. Remote sites assist with the workload of incoming calls during their quiet periods which mean we need fewer staff members. We also have the ability to transfer a call from Rockhampton, for example, to the technician in Canberra who saw the patient.”

Expansion is also easier thanks to the flexibility of the Quadro IP PBX. “We’re adding new remote locations every two to three months,” Mr. Greenaway said, “and because calls between our offices are free and there are no extra line rentals, expansion no longer brings the spiraling costs it used to.”

“Support is more affordable too. With conventional systems, you pay around $ 130 per hour for a technician to attend to a breakdown or make changes. In contrast, almost all changes, updates and support for our VoIP system is done remotely. This is both quicker and cheaper,” explained Greenaway.

The savings have not compromised service quality, according to CPAP Australia, which intensively researched its options and phased in VoIP implementation. Among the criteria for the selection of SMT as a provider was its ability to deliver both the equipment and the service, ensuring compatibility and accountability.

“When we first considered VoIP, we could see the cost saving but as our company relies on inbound calls we were hesitant to jump straight in without testing the water,” Mr. Greenaway said. “Each customer’s inbound call can be worth $ 1000 to $ 2000, so high quality voice calls were always our number one priority. After a nine-month investigation of VoIP solutions, it was clear that SMT was the only company that could deliver a complete solution.”

“The implementation phase was very painless. Having connected the copper lines from the old system to the new Epygi Quadro4x, we shipped SMT’s bundle of the modem/router and Aastra IP phone to remote locations.”

Lee Watson said the selection of Aastra phones and the Epygi IP PBX followed extensive testing that showed the two were perfectly compatible and highly manageable.

“Successful VoIP systems have three ingredients: robust hardware, a quality voice service provider and reliable internet connection with adequate bandwidth,” he said. “The Aastra phones offer high build quality designed for heavy use environments and offer all the features most centers want. An example is power over Ethernet which centralizes and protects phone power along with dual Ethernet that reduces the need or eradicates the need to add any additional cabling for desk phones.”

CPAP Australia initially used an existing ADSL service to carry both voice and data but early quality of service issues prompted the use of dedicated DSL for VoIP at the central office and increased bandwidth for remote locations. After trying the VoIP system in tandem with the existing PSTN network for two months, CPAP switched all inbound calls to VoIP.

“Using SMT as the service provider as well as the equipment provider, service quality has exceeded all expectations,” Mr. Greenaway said.

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