http://support.epygi.com/forum Epygi IP PBX Manufacturer en Sat, 25 May 2013 09:02:53 GMT vBulletin 60 http://forum.epygi.com/forum/images/misc/rss.jpg http://support.epygi.com/forum http://support.epygi.com/forum/showthread.php?t=4403&goto=newpost Fri, 24 May 2013 17:51:07 GMT Hi guys I have an M8L that has a line connected to analog fxo port line 8 (marked lifeline) and has a fax connected to fxs phone port 1 (marked... Hi guys I have an M8L that has a line connected to analog fxo port line 8 (marked lifeline) and has a fax connected to fxs phone port 1 (marked lifeline).

When someone dials the specific telephone number of LINE 8 from the pstn, it goes directly to the fax conected to the lifeline port!!

Isn't the lifeline functionality work only if the Quadro is off ??

help... this means that he can't use the 8th line port to have all 8 lines working on the Quadro... ]]> citech http://support.epygi.com/forum/showthread.php?t=4403 http://support.epygi.com/forum/showthread.php?t=4402&goto=newpost Fri, 24 May 2013 16:44:28 GMT I am trying to forward phones to an outside number between 12pm and 1pm, and then from 4:30pm to 8am. Using an M8L. Not sure how to accomplish... I am trying to forward phones to an outside number between 12pm and 1pm, and then from 4:30pm to 8am. Using an M8L. Not sure how to accomplish this. How do I do this.

All calls come in on ext 999 as my inbound and outbound call route that has many extension ringing enabled, but when they leave for lunch and for the day they want these calls directed to an outside answering service instead of the auto attendant.

Thanks,

Richard ]]> Troubleshooting and Problems rdboon http://support.epygi.com/forum/showthread.php?t=4402 http://support.epygi.com/forum/showthread.php?t=4401&goto=newpost Fri, 24 May 2013 06:30:32 GMT I have a QuadroFXO which is working really well. I am impressed by the features and stability of the device. It is running the latest firmware... I have a QuadroFXO which is working really well. I am impressed by the features and stability of the device. It is running the latest firmware available for this unit - v5.1.16 (at least I am pretty sure it is the latest).

I recently decided to add the device to our OMD infrastructure monitoring system (Check_mk and Nagios) using SNMP checks. I enabled SNMP on the device and can successfully do a snmpwalk against the device but I have noticed what I think is an incorrect value for ifOperStatus on the LAN interface (eth0, interface index 2).

The LAN interface is connected and up and I can login to the QuadroFXO via the web interface. The WAN interface is disconnected. I have included part of the snmpwalk output below:

IF-MIB::ifNumber.0 = INTEGER: 9
IF-MIB::ifIndex.1 = INTEGER: 1
IF-MIB::ifIndex.2 = INTEGER: 2
IF-MIB::ifIndex.3 = INTEGER: 3
IF-MIB::ifIndex.4 = INTEGER: 4
IF-MIB::ifIndex.5 = INTEGER: 5
IF-MIB::ifIndex.6 = INTEGER: 6
IF-MIB::ifIndex.7 = INTEGER: 7
IF-MIB::ifIndex.8 = INTEGER: 8
IF-MIB::ifIndex.9 = INTEGER: 9
IF-MIB::ifDescr.1 = STRING: lo
IF-MIB::ifDescr.2 = STRING: eth0
IF-MIB::ifDescr.3 = STRING: eth1
IF-MIB::ifDescr.4 = STRING: tunl0
IF-MIB::ifDescr.5 = STRING: gre0
IF-MIB::ifDescr.6 = STRING: ipsec0
IF-MIB::ifDescr.7 = STRING: ipsec1
IF-MIB::ifDescr.8 = STRING: ipsec2
IF-MIB::ifDescr.9 = STRING: ipsec3
IF-MIB::ifType.1 = INTEGER: softwareLoopback(24)
IF-MIB::ifType.2 = INTEGER: ethernetCsmacd(6)
IF-MIB::ifType.3 = INTEGER: ethernetCsmacd(6)
IF-MIB::ifType.4 = INTEGER: tunnel(131)
IF-MIB::ifType.5 = INTEGER: tunnel(131)
IF-MIB::ifType.6 = INTEGER: tunnel(131)
IF-MIB::ifType.7 = INTEGER: tunnel(131)
IF-MIB::ifType.8 = INTEGER: tunnel(131)
IF-MIB::ifType.9 = INTEGER: tunnel(131)
IF-MIB::ifMtu.1 = INTEGER: 16436
IF-MIB::ifMtu.2 = INTEGER: 1500
IF-MIB::ifMtu.3 = INTEGER: 1500
IF-MIB::ifMtu.4 = INTEGER: 1480
IF-MIB::ifMtu.5 = INTEGER: 1476
IF-MIB::ifMtu.6 = INTEGER: 0
IF-MIB::ifMtu.7 = INTEGER: 0
IF-MIB::ifMtu.8 = INTEGER: 0
IF-MIB::ifMtu.9 = INTEGER: 0
IF-MIB::ifSpeed.1 = Gauge32: 10000000
IF-MIB::ifSpeed.2 = Gauge32: 100000000
IF-MIB::ifSpeed.3 = Gauge32: 0
IF-MIB::ifSpeed.4 = Gauge32: 0
IF-MIB::ifSpeed.5 = Gauge32: 0
IF-MIB::ifSpeed.6 = Gauge32: 0
IF-MIB::ifSpeed.7 = Gauge32: 0
IF-MIB::ifSpeed.8 = Gauge32: 0
IF-MIB::ifSpeed.9 = Gauge32: 0
IF-MIB::ifPhysAddress.1 = STRING:
IF-MIB::ifPhysAddress.2 = STRING: 0:9:bd:1:52:ea
IF-MIB::ifPhysAddress.3 = STRING: 0:9:bd:1:52:eb
IF-MIB::ifPhysAddress.4 = STRING:
IF-MIB::ifPhysAddress.5 = STRING:
IF-MIB::ifPhysAddress.6 = STRING:
IF-MIB::ifPhysAddress.7 = STRING:
IF-MIB::ifPhysAddress.8 = STRING:
IF-MIB::ifPhysAddress.9 = STRING:
IF-MIB::ifAdminStatus.1 = INTEGER: up(1)
IF-MIB::ifAdminStatus.2 = INTEGER: up(1)
IF-MIB::ifAdminStatus.3 = INTEGER: up(1)
IF-MIB::ifAdminStatus.4 = INTEGER: down(2)
IF-MIB::ifAdminStatus.5 = INTEGER: down(2)
IF-MIB::ifAdminStatus.6 = INTEGER: down(2)
IF-MIB::ifAdminStatus.7 = INTEGER: down(2)
IF-MIB::ifAdminStatus.8 = INTEGER: down(2)
IF-MIB::ifAdminStatus.9 = INTEGER: down(2)
IF-MIB::ifOperStatus.1 = INTEGER: up(1)
IF-MIB::ifOperStatus.2 = INTEGER: down(2)
IF-MIB::ifOperStatus.3 = INTEGER: down(2)
IF-MIB::ifOperStatus.4 = INTEGER: down(2)
IF-MIB::ifOperStatus.5 = INTEGER: down(2)
IF-MIB::ifOperStatus.6 = INTEGER: down(2)
IF-MIB::ifOperStatus.7 = INTEGER: down(2)
IF-MIB::ifOperStatus.8 = INTEGER: down(2)
IF-MIB::ifOperStatus.9 = INTEGER: down(2)

IF-MIB::ifOperStatus.2 is down when in fact it should be up (INTEGER value 1). Other counters associated with this interface are incrementing eg ifInOctets.2, ifInUCastPkts.2 which is helpful.

I have come up with a workaround for the interface monitoring check in OMD so it monitors an interface in the down state but it would be better if the device reported the correct status.

Could someone please confirm whether this is expected behaviour or is it a bug?

Thanks

Paul
EML (CHEM) Pty Ltd
AUSTRALIA ]]> Troubleshooting and Problems emlchem http://support.epygi.com/forum/showthread.php?t=4401 http://support.epygi.com/forum/showthread.php?t=4400&goto=newpost Thu, 23 May 2013 19:42:30 GMT Hi all,
Today the sip trunk provider called me with a particular issue. It seems that they are seeing more numbers making calls that are not DID's
I have DID's that start from xxxx100 -xxxx118 and none DID's numbers that start from xxxx119 - xxxx142.
The 3 last digits are also the extension of the phones.
The issue is when the none DID's make a call for example extension 134 the number shows up xxxx134.
The thing is when none DID's make a call, the main number xxxx100 needs to show up as the number.
I have the xxxx134 registered in the username, because I can't register the xxxx100 more than one time at other extensions.
I have User Auth activated also, so the people can make calls anywhere in the office and depending the number they dial, it will ask them to enter their ext and code.

How can I fix this?

Krs,

Zet ]]> zet http://support.epygi.com/forum/showthread.php?t=4400 http://support.epygi.com/forum/showthread.php?t=4399&goto=newpost Wed, 22 May 2013 14:38:23 GMT Hello All We are using an Epygi 2x with Fibre Broadband in the UK. The bandwidth now exceeds the 10000 kbit/s limits and is causing a bottleneck in... Hello All

We are using an Epygi 2x with Fibre Broadband in the UK. The bandwidth now exceeds the 10000 kbit/s limits and is causing a bottleneck in performance.

Is anyone aware of a fix for this, maybe a firmware upgrade?

We are running 5.2.48 which I appreciate is fairly old.

Thank you

Andy ]]> General Discussions vos http://support.epygi.com/forum/showthread.php?t=4399 http://support.epygi.com/forum/showthread.php?t=4398&goto=newpost Wed, 22 May 2013 01:08:06 GMT How do I set up Quadro 4L to emulate a key system... using SIP trunks? I am using Snom 360 phones How do I set up Quadro 4L to emulate a key system... using SIP trunks?
I am using Snom 360 phones ]]> Doug http://support.epygi.com/forum/showthread.php?t=4398 http://support.epygi.com/forum/showthread.php?t=4397&goto=newpost Tue, 21 May 2013 18:02:13 GMT Hi, I try to send email with my Quadro 2x and I got the error: *_email: WARNING: Could not save dead letter to //dead.letter: Permission denied_* We... Hi, I try to send email with my Quadro 2x and I got the error: email: WARNING: Could not save dead letter to //dead.letter: Permission denied

We use Microsoft Exchang Online (Office 365) as email service, and we use TLS and port 587

Thank

Eric ]]> Troubleshooting and Problems Synertic http://support.epygi.com/forum/showthread.php?t=4397 http://support.epygi.com/forum/showthread.php?t=4396&goto=newpost Tue, 21 May 2013 11:31:37 GMT Hello, We are testing the Hot Desk functionality on a Quadro M32, and have a few queries, would somebody be able to provide some feedback on the... Hello,

We are testing the Hot Desk functionality on a Quadro M32, and have a few queries, would somebody be able to provide some feedback on the items below?

1. We do not want to implement any Auto Log-Off policy, but if a user forgets to log off, they cannot log on to another phone while the first one is logged on. Can we get the user to log on to the new phone, and it will automatically disconnect the first phone.

2. Logging off - if someone goes to use a phone and someone is logged on, it asks for the original user's password before it will allow the log off. can we use the *78 to logoff without a password?

3. GUI Management - i cant seem to find anyway to manage / log off users via the GUI on the Quadro. could someone point me in the right direction?

Many Thanks
Graham ]]> ASL-Support http://support.epygi.com/forum/showthread.php?t=4396 http://support.epygi.com/forum/showthread.php?t=4393&goto=newpost Mon, 20 May 2013 08:55:51 GMT good day i'm new to the Quadro and i have three sitting on my desk i want to setup call routing to the telcom provider so that they can be used in our three offices.
setting them up to call each other over ip i have done that my problem is now setting them to call PSTN as we call different countries and hence the destination partern will differ
may you please assist on this ]]> Installation chasura http://support.epygi.com/forum/showthread.php?t=4393 http://support.epygi.com/forum/showthread.php?t=4392&goto=newpost Sun, 19 May 2013 23:22:43 GMT Hi guys, we plan on start using Epygis sip server, but I can't figure out how it works... after we registered our Quadro on epygis site, we log in to the sip.epygi.com and it says "You may subscribe a total of 1 extensions"...

how can we subscribe more extensions? or how does it actually work? ]]> citech http://support.epygi.com/forum/showthread.php?t=4392 http://support.epygi.com/forum/showthread.php?t=4391&goto=newpost Sat, 18 May 2013 07:48:40 GMT Hi guys,

Haven't been here in quite a while but have searched and can't find an answer to this query.

I have several Quadro units (16x's, 2x's, 6L's) in which i have made use of the local AAA table to provide a PIN code access of sorts to the users. However, I now have a requirement to add new users which has taken the list of PIN codes to approx 70. Now as there are only a few Quadro's to program I don't mind entering the extra PIN codes manually, but when the list reached 50 I found I could add no more.

So my long winded question is, Does the Quadro have a limit on the number of entries in the Local AAA table? Or is there something I am missing?

Amy help much appreciated.

Lee. ]]> Installation Leeinsa http://support.epygi.com/forum/showthread.php?t=4391 http://support.epygi.com/forum/showthread.php?t=4390&goto=newpost Fri, 17 May 2013 18:25:24 GMT I have setup a IPSEC VPN from Epygi to Remote Sonicwall in order to get around NAT issues for a remote extension The VPN is built ok and my... I have setup a IPSEC VPN from Epygi to Remote Sonicwall in order to get around NAT issues for a remote extension

The VPN is built ok and my extension registers but I just get one way audio

The remote site can call the Epygi site but cannot be heard by the recipient of the call

I have doen loads of tests and research. I have added remote subnet to NAT exclusion lists, disabled NAT Traversal etc

As part of my troubleshooting I am doing some ping tests

I can ping the epygi LAN IP from the remote site
I cannot ping the remote phone IP from the epygi

Shouldn't I be able to do this?

Any thoughts where the problem might lie

There is nopt firewalling on the VPN

Confused!

CG ]]> General Discussions yellowgrid http://support.epygi.com/forum/showthread.php?t=4390 http://support.epygi.com/forum/showthread.php?t=4384&goto=newpost Wed, 08 May 2013 18:23:15 GMT A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones When the manager goes out the office, he set an unconditionnal forward to an... A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones
When the manager goes out the office, he set an unconditionnal forward to an external number (*4 code) with a functionkey
It is possible for his employees, located in an another part of the building, to watch the state of his extension (unconditonnal forward activated or not) with a functionkey of their snom320, giving them the opportunity to switch off unconditionnal forward it they are available for dealing with incoming calls ? ]]> wbts http://support.epygi.com/forum/showthread.php?t=4384 http://support.epygi.com/forum/showthread.php?t=4385&goto=newpost Wed, 08 May 2013 18:23:14 GMT A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones When the manager goes out the office, he set an unconditionnal forward to an... A customer has a quadro 2Xi (5.3.22 firmware), and 6 snom 320 phones
When the manager goes out the office, he set an unconditionnal forward to an external number (*4 code) with a functionkey
It is possible for his employees, located in an another part of the building, to watch the state of his extension (unconditonnal forward activated or not) with a functionkey of their snom320, giving them the opportunity to switch off unconditionnal forward it they are available for dealing with incoming calls ? ]]> wbts http://support.epygi.com/forum/showthread.php?t=4385 http://support.epygi.com/forum/showthread.php?t=4383&goto=newpost Tue, 07 May 2013 19:35:02 GMT Hi all, We have a PBX m8l that connects to 2 gateways at another site through vpn connection. We read in the instructions of Quadro FXS 16, that you... Hi all,

We have a PBX m8l that connects to 2 gateways at another site through vpn connection.
We read in the instructions of Quadro FXS 16, that you need to connect the LAN port of the PBX to the WAN port of the Quadro FXS 16.
We only have the WAN port of the PBX configured which is connected to a firewall.
Can the Quadro FXS 16 do the automatic configuration if it's connected to the WAN port of the PBX?
Also is it possible to do the automatic configuration through VPN connection?

Krs,

Zet ]]> zet http://support.epygi.com/forum/showthread.php?t=4383