VM attachments go to Outlook but not Blackberry

Adam in CO · 02-04-2009, 11:08 PM

The Epygi vmail attachments show up in Outlook normally, but do not go to the Blackberry. However, if Outlook email is re-forwarded, then the BB picks up the attachment. There has to be some glitch in the Epigy system that I can't identify. Please help!

KSComs · 02-05-2009, 08:31 AM

Seeing as you receive the voicemail in your outlook email account correctly I hardly think that the Epygi is to blame for your blackberry account.

You also say that when you reforward the voicemail email from your outlook to the blackberry it downloads the file so I believe that you might need to speak to your blackberry provider.

Kevin

davrays · 02-05-2009, 07:13 PM

Hmm.. I am not so sure, Kevin...
The reason might be in the email mime-header.
I checked the Quadro is sending the attachment with the following header:
****************************
Content-Type: application/octet-stream; name="tmpMail6.wav"
Content-Transfer-Encoding: base64
Content-Disposition: inline; filename="tmpMail6.wav
****************************

The "inline" part above worries me. I suppose there should be "attachment" instead.
Will check..

KSComs · 02-05-2009, 07:46 PM

mon Dieu

Blackberry's are overrated anyway ... o0

Kev

Quote:

Originally Posted by davrays

Hmm.. I am not so sure, Kevin...
The reason might be in the email mime-header.
I checked the Quadro is sending the attachment with the following header:
****************************
Content-Type: application/octet-stream; name="tmpMail6.wav"
Content-Transfer-Encoding: base64
Content-Disposition: inline; filename="tmpMail6.wav
****************************

The "inline" part above worries me. I suppose there should be "attachment" instead.
Will check..

davrays · 02-06-2009, 04:01 PM

Yep... sure, Kev, they are overrated

. But I would love to have one, anyway

Adam, I don't know if you already contacted Epygi with this, but if you refer to Epygi Tech Support, they can give you a test image, which I prepared today, which might fix your problem. Please try that and tell if the fix works. If it does, then we would probably make the change to the official images too.

Best regards,
David

Adam in CO · 02-06-2009, 09:21 PM

Epygi said they sent an updated quadro to the reseller with an update that will solve the MIME problem but we'll see.

CEC · 02-06-2009, 11:08 PM

Workaround... you could create a rule in Outlook to forward messages that come from the Epygi back to your Inbox or custom Blackberry/VM pick up folder.

BTW, my wife (a ludite) could not survive without her Blackberry

davrays · 02-09-2009, 01:54 PM

Adam, I guess they told you they gave "updated Quadro firmware", not the "updated Quadro". That is most probably the experimental firmware version, which I prepared. Please provide a feedback as soon as you have that. BTW, this problem doesn't apear on the newer Blackberry models...

Muzza, thanks for the workaround... BTW, I am also latent ludite, so please pass my greetings to your wife

. Tell her that even a small device can make her dependant on technological rush, so she have to get rid of that...

Best regards,
David

Adam in CO · 02-09-2009, 02:10 PM

David,

I have no idea what is going on but do know that it is not working yet. Once I have confirmation that the reseller has updated the box, I will let you know.

I have a brand new 8820, so I can't imagine what you mean by "newer". It is the latest BB OS, too.

Adam in CO · 02-09-2009, 04:45 PM

I guess it was updated but did not solve the problem according to the reseller.

02-04-2009, 11:08 PM	#1
Adam in CO Junior Member Join Date: Feb 2009 Posts: 12	VM attachments go to Outlook but not Blackberry The Epygi vmail attachments show up in Outlook normally, but do not go to the Blackberry. However, if Outlook email is re-forwarded, then the BB picks up the attachment. There has to be some glitch in the Epigy system that I can't identify. Please help!

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02-05-2009, 08:31 AM	#2
KSComs Senior Member Join Date: Jul 2007 Location: Oakleigh, Victoria Posts: 1,485	Seeing as you receive the voicemail in your outlook email account correctly I hardly think that the Epygi is to blame for your blackberry account. You also say that when you reforward the voicemail email from your outlook to the blackberry it downloads the file so I believe that you might need to speak to your blackberry provider. Kevin

02-05-2009, 07:13 PM	#3
davrays Quadro Architect Join Date: Jun 2006 Location: Around myself Posts: 2,083	Hmm.. I am not so sure, Kevin... The reason might be in the email mime-header. I checked the Quadro is sending the attachment with the following header: ************************** Content-Type: application/octet-stream; name="tmpMail6.wav" Content-Transfer-Encoding: base64 Content-Disposition: inline; filename="tmpMail6.wav ************************** The "inline" part above worries me. I suppose there should be "attachment" instead. Will check..

02-06-2009, 04:01 PM	#5
davrays Quadro Architect Join Date: Jun 2006 Location: Around myself Posts: 2,083	Yep... sure, Kev, they are overrated . But I would love to have one, anyway Adam, I don't know if you already contacted Epygi with this, but if you refer to Epygi Tech Support, they can give you a test image, which I prepared today, which might fix your problem. Please try that and tell if the fix works. If it does, then we would probably make the change to the official images too. Best regards, David

02-06-2009, 09:21 PM	#6
Adam in CO Junior Member Join Date: Feb 2009 Posts: 12	Epygi said they sent an updated quadro to the reseller with an update that will solve the MIME problem but we'll see.

02-06-2009, 11:08 PM	#7
CEC Junior Member Join Date: Oct 2008 Location: Malvern Posts: 9	Workaround... you could create a rule in Outlook to forward messages that come from the Epygi back to your Inbox or custom Blackberry/VM pick up folder. BTW, my wife (a ludite) could not survive without her Blackberry

02-09-2009, 01:54 PM	#8
davrays Quadro Architect Join Date: Jun 2006 Location: Around myself Posts: 2,083	Adam, I guess they told you they gave "updated Quadro firmware", not the "updated Quadro". That is most probably the experimental firmware version, which I prepared. Please provide a feedback as soon as you have that. BTW, this problem doesn't apear on the newer Blackberry models... Muzza, thanks for the workaround... BTW, I am also latent ludite, so please pass my greetings to your wife . Tell her that even a small device can make her dependant on technological rush, so she have to get rid of that... Best regards, David

02-09-2009, 02:10 PM	#9
Adam in CO Junior Member Join Date: Feb 2009 Posts: 12	David, I have no idea what is going on but do know that it is not working yet. Once I have confirmation that the reseller has updated the box, I will let you know. I have a brand new 8820, so I can't imagine what you mean by "newer". It is the latest BB OS, too.

02-09-2009, 04:45 PM	#10
Adam in CO Junior Member Join Date: Feb 2009 Posts: 12	I guess it was updated but did not solve the problem according to the reseller.

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