Invalid Extension for All SIP calls

[islamhasan]

dears,


i have an issue when calling any SIP ext. i have this message "Invalid Extension "
call to ext 11 is working also AA is working but i can't make any SIP calls,

call flow is below
from Quadro IP 114.189.243.105 i dial 079 to go to 114.189.253.231 where i can her the AA
from Quadro IP 114.189.253.231 i dial 01 to go to 114.189.243.105 but i got the Invalid Extension message

any help please
below is a logging during the call

device info.
QuadroM E1/T1
IP: 114.189.253.231
Boot loader: 4.1.12/ReleaseFirmware Version: 5.1.5GW/Release

i changed the Firmware to 5.2.x and the issue still exist


<<User's Comment: Looooog>>
<<================================================ =======>>
06:17:42.498 OnCgiPartyStateChanged: CGI messenger is disconnected.
06:18:21.915 * <-> * ExternalSIPCallRoute: caller - "KW" 1136@114.189.243.105, target - 00@114.189.253.231, callID - 5754963693663015840, media - [<D>114.189.243.105:6092, a: G729(18)(fmtp:0-16), G726-16(96), PCMU(0), PCMA(8), G726-24(97), G726-32(2), G726-40(98), iLBC(102), telephone-event(101)(fmtp:0-15)].
.919 GetCR: [SIP/1136@114.189.243.105(114.189.243.105)|00]-><??>->PBX/00.
.919 * <-> * ExternalSIPCallRoute: caller - 1136@114.189.243.105, target AA - 00, callID - 5754963693663015840.
.919 UpdateSIPUserInfo: UN:79395600, ID:, HA:sip.epygi.com, HP:5060, SD:[NP#0:60]
.920 GetIncomingInterface: {MG0}[114.189.253.231] <- 114.189.243.105.
.921 * <- * OnSIPCallMake: local user - 79395600, remote user - "KW" 1136@114.189.243.105peer IP: 114.189.243.105), GUID: 615a4825-a8ab-45f5-a84b-2118dd241f43, callID - 5754963693663015840, remote media - [<D>114.189.243.105:6092, a: G729(18)(fmtp:0-16), G726-16(96), PCMU(0), PCMA(8), G726-24(97), G726-32(2), G726-40(98), iLBC(102), telephone-event(101)(fmtp:0-15)].
.922 UpdateSIPUserInfo: UN:79395600, ID:, HA:sip.epygi.com, HP:5060, SD:[NP#0:60]
.922 BeginMediaSession: {MG0} - [5754963693663015840]<5754963693663015840>.
.923 RequestMgResource: {MG0}[L:114.189.253.231, R:114.189.243.105], line #4294967040[0], InMakeExtCall, media - [<D>114.189.243.105:6092, a: G729(18)(fmtp:0-16), G726-16(96), PCMU(0), PCMA(8), G726-24(97), G726-32(2), G726-40(98), iLBC(102), telephone-event(101)(fmtp:0-15)], NM:1, NP:1, ND:1, callID - 5754963693663015840.
.930 InsertEndpoint: {MG0}<RTP/1001>[114.189.253.231:6004] - 5754963693663015840.
.931 ProcessMgReply: {MG0}[114.189.253.231], InMakeExtCall, SIP user - 79395600, RTP port - 6004, CAC result - OK, media - [<D>114.189.243.105:6092, a: G729(18)(PT:20)(fmtp:0-16), G726-16(96)(PT:20), PCMU(0)(PT:20), PCMA(8)(PT:20), G726-24(97)(PT:20), G726-32(2)(PT:20), G726-40(98)(PT:20), iLBC(102)(PT:30), telephone-event(101)(fmtp:0-15)], callID - 5754963693663015840.
.931 ProcessIncomingSIPCall: activating auto attendant 00 for remote user 1136@114.189.243.105, callID - 5754963693663015840.
.932 AddVirtualTrunk: {MG0}, line #64(e:00).
.933 AcceptMedia: line #64(e:00) - [<D>114.189.243.105:6092, a: G729(18)(PT:20)(fmtp:0-16), G726-16(96)(PT:20), PCMU(0)(PT:20), PCMA(8)(PT:20), G726-24(97)(PT:20), G726-32(2)(PT:20), G726-40(98)(PT:20), iLBC(102)(PT:30), telephone-event(101)(fmtp:0-15)].
.933 TS: line #64(e:00) - OnHookRinging.
.934 AttachIncomingSIPCall: line #64[0](e:00), caller - 1136@114.189.243.105:, callID - 5754963693663015840.
.934 AddSIPCall: line #64, callID - 5754963693663015840.
.935 SIPCallRinging: media - [N/A], callID - 5754963693663015840.
.936 SetTimer: line #64[0], type - QuickResponse, interval - 1 sec, callID - 5754963693663015840.
06:18:22.925 ProcessTimerTask: type - QuickResponse, line #64, callID - 5754963693663015840.
.926 TS: line #64(e:00) - OffHookInCall.
.927 SetTimer: line #64[0], type - AcceptTimeout, interval - 60 sec, callID - 5754963693663015840.
.927 ExternalCallAccept: line #64[0](e:00), callID - 5754963693663015840, self media - [<D>114.189.253.231:6004, a: G729(18)(fmtp:0-16), G726-16(96), PCMU(0), PCMA(8), G726-24(97), G726-32(2), G726-40(98), iLBC(102), telephone-event(101)(fmtp:0-15)].
.928 RequestSIPCallNatMapping: SendCallAccept, remote addr - 114.189.243.105, self data - [114.189.253.231:6004], callID - 5754963693663015840.
.931 ProcessSIPCallNatReply: SendCallAccept, result - TRUE, mapped data - [0.0.0.0(114.189.253.231):0(6004)], callID - 5754963693663015840.
06:18:23.172 KillTimer: line #64[0], type - AcceptTimeout, callID - 5754963693663015840.
.172 OnSIPCallDone: line #64[0](e:00), callID - 5754963693663015840, starting AA.
.172 LaunchAttendant(D): line #64(e:00), SIP caller - 1136@114.189.243.105:, callID - 5754963693663015840.
.173 IsAttFaxTransferOn: wrong target extension - 14.
.174 MapDetectionEndpoint: DTMF detection RTP[>114.189.243.105:6092>(114.189.253.231:6004)]{MG0}<1001>, callID - 5754963693663015840.
.174 StartCallDetailLog: line #64[0](e:00), called party, callID - 5754963693663015840.
.175 CreateFileEndpoint: {MG0}<FILE/1002> - 5754963693663015840.
.181 OpenAttendantStream(Playback): line #64[0], {MG0}5754963693663015840<04000000>(TOS 0xB8), FILE[/telephony/sysmessages/C/attwelcome.wav, PC: 1, a: PCMU(0)] -> RTP[(114.189.253.231:6004)>114.189.243.105:6092>, a: G729a(18)].
06:18:24.976 ProcessConnectionClosed(FileOver)(Playback): {MG0}5754963693663015840<0>, message for AA, line #64[0](e:00), callID - 5754963693663015840.
.979 CloseAttendantStream(Playback): line #64[0], {MG0}5754963693663015840<04000000>.
.980 OpenAttendantStream(Playback): line #64[0], {MG0}5754963693663015840<04000000>(TOS 0xB8), FILE[/telephony/sysmessages/C/attcntmenu.wav, PC: 5, a: PCMU(0)] -> RTP[(114.189.253.231:6004)>114.189.243.105:6092>, a: G729a(18)].
06:18:25.395 SendButtonToAttendant: button - 0, callID - 5754963693663015840.
.396 CloseAttendantStream(Playback): line #64[0], {MG0}5754963693663015840<04000000>.
.397 SetTimer: line #11[4294967295], type - AttendantService, interval - 5 sec, callID - 5754963693663015840.
.775 SendButtonToAttendant: button - 1, callID - 5754963693663015840.
.776 KillTimer: line #4294967295[4294967295], type - AttendantService, callID - 5754963693663015840.
.777 SetTimer: line #12[4294967295], type - AttendantService, interval - 5 sec, callID - 5754963693663015840.
06:18:26.576 SendButtonToAttendant: button - 7, callID - 5754963693663015840.
.576 KillTimer: line #4294967295[4294967295], type - AttendantService, callID - 5754963693663015840.
.577 SetTimer: line #13[4294967295], type - AttendantService, interval - 5 sec, callID - 5754963693663015840.
.896 SendButtonToAttendant: button - 0, callID - 5754963693663015840.
.896 KillTimer: line #4294967295[4294967295], type - AttendantService, callID - 5754963693663015840.
.897 SetTimer: line #14[4294967295], type - AttendantService, interval - 5 sec, callID - 5754963693663015840.
06:18:27.106 SendButtonToAttendant: button - 0, callID - 5754963693663015840.
.106 KillTimer: line #4294967295[4294967295], type - AttendantService, callID - 5754963693663015840.
.107 SetTimer: line #15[4294967295], type - AttendantService, interval - 5 sec, callID - 5754963693663015840.
.506 SendButtonToAttendant: button - #, callID - 5754963693663015840.
.506 KillTimer: line #4294967295[4294967295], type - AttendantService, callID - 5754963693663015840.
.508 OpenAttendantStream(Playback): line #64[0], {MG0}5754963693663015840<04000000>(TOS 0xB8), FILE[/telephony/sysmessages/C/attinvext.wav, PC: 1, a: PCMU(0)] -> RTP[(114.189.253.231:6004)>114.189.243.105:6092>, a: G729a(18)].
06:18:29.038 EndNatSession: callID - 5754963693663015840.
.039 GetTrunkByCallID: erasing SIP callID 5754963693663015840.
.039 OnSIPCallClose: target virtual line #64(e:00), reason: Got BYE message, callID - 5754963693663015840.
.040 StopAttendant: callID - 5754963693663015840.
.040 CloseAttendantStream: line #64[0], {MG0}5754963693663015840<04000000>.
.040 StopCallDetailLog: line #64[0](e:00), callID - 5754963693663015840, sessID - 5754963693663015840, there is no request for RTP statistics yet, waiting for it.
.041 UnmapDetectionEndpoint: DTMF detection {MG0}<1001>, callID - 5754963693663015840.
.041 CloseAutoResponder: line #64[0](e:00), callID - 5754963693663015840.
.042 EraseVirtualTrunk: line #64(e:00).
.042 EndMediaSession(*): {MG0} - 5754963693663015840.
.043 EraseEndpoint: {MG0}<FILE/1002> - 5754963693663015840.
.043 EraseEndpoint: {MG0}<RTP/1001>[114.189.253.231:6004] - 5754963693663015840.
.043 EndMediaSession: {MG0} - 5754963693663015840, ownerID - 5754963693663015840, requesting RTP statistics.
.044 EndMediaSession: RESET {MG0}.
.044 <<<<<<<<<<<< Handle Map >>>>>>>>>>>>
C: -- E --
S:
-- E --

"

[Ashot]

Hi,

In Extensions Management click on attendant (00), open the attendant Scenario and enable the "Send AA Digits to Routing Table" option. Then retest your scenario.

Thanks
Ashot