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07-12-2012, 05:24 PM
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#1 |
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Junior Member
Join Date: Jul 2012
Posts: 8
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User Not Found
I have used flowroute.com as my Voip carrier and outbound calls work fine. I have purchased a DID which is directed to my Quadro, but it is still being rejected with this error:
.605 * <-> * ExternalSIPCallRoute: caller - +15595935291@flowroute.com, target - 15593452724@flowroute.com, callID - 5764318613469714889, media - [<D>66.42.121.4:20542, PT:20, a: (PCMU)(0), G729(18)(annexb=no), telephone-event(101)(fmtp:0-15)]. .620 GetCR: [SIP/+15595935291@flowroute.com(216.115.69.144)|1559345 2724]->N/A .621 ExternalCallReportError: error code - "User Not Found", callID - 5764318613469714889. I have messed with call routing and virtual extension with no luck for hours. Can someone please help? Seems like this should be relatively easy. |
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07-16-2012, 10:13 AM
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#2 |
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Administrator
Join Date: Sep 2006
Posts: 506
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Add new Call Routing rule with the following parameters:
Destination Number Pattern: 15593452724 Number of Discarded Symbols:11 Prefix: enter here the extension# that will receive the call on DID Destination Type: PBX it should help. |
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07-20-2012, 09:28 PM
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#3 |
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Junior Member
Join Date: Jul 2012
Posts: 8
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Nope...
Still no luck...same error:
13:23:12.169 * <-> * ExternalSIPCallRoute: caller - +15595935291@flowroute.com, target - 15593452724@flowroute.com, callID - 5767349911192481718, media - [<D>66.42.121.4:32440, PT:20, a: (PCMU)(0), G729(18)(annexb=no), telephone-event(101)(fmtp:0-15)]. .185 GetCR: [SIP/+15595935291@flowroute.com(216.115.69.144)|1559345 2724]->N/A .185 ExternalCallReportError: error code - "User Not Found", callID - 5767349911192481718. Any other suggestions? |
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07-20-2012, 09:46 PM
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#4 |
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Junior Member
Join Date: Jul 2012
Posts: 8
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Weird...I got it to work by changing the NDS to 12
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07-23-2012, 09:24 AM
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#5 |
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Administrator
Join Date: Sep 2006
Posts: 506
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It is my fault, I should have been told you to set NDS to 12 instead of 11. The idea is to remove the DID completely and instead write the extension number. When calculating the DID length to put into NDS I just missed to count "+".
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