|08-05-2008, 12:50 AM||#1|
Join Date: Aug 2008
Busy on incoming calls until reset
We have experienced this problem with two Quadro 2x units - one using both POTS and VOIP, the other only using VOIP for incoming calls. Callers get busy tone, when we check, all incoming lines are free (VOIP and POTS). VOIP is registered (both use SIP) according to both the Quadro and the VOIP provider. Additionally, all outgoing calls behave correctly during this anomalous state.
There seems to be no indicator of this state (in logs, status etc.) - just that incoming callers ring in using mobiles to report that they cannot get through.
A power cycle on the Quadro fixes it, so external callers can call in ok after a reset.
The event happens rarely, once every few weeks.
Both units are powered through power filters & UPS (not no-break UPS units).
Doesn't sit well with our customers....Any suggestions?
|Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)|
|Thread||Thread Starter||Forum||Replies||Last Post|
|redirect all incoming calls to outside number||mjnorris||'How Do I' Questions||3||08-20-2008 08:28 PM|
|Receptionist missing incoming calls||TFIDemo||Troubleshooting and Problems||1||01-25-2008 07:53 AM|
|differentiate between incoming calls||t_h_048d3||'How Do I' Questions||2||09-17-2007 05:02 PM|
|Incoming SIP Calls Fail||baoan||Troubleshooting and Problems||5||04-30-2007 12:53 AM|
|Lag time in incoming calls||etolentino||Troubleshooting and Problems||5||01-16-2007 07:43 PM|