1 way Audio on transfer

AaronPearl · 09-24-2009, 08:01 PM

I have a customer who is using Snom 320 for reception and SPA 922 phones and epygi 2x
When the receptionist transferd a call to his SPA922 he lost Audio from the calelr, the caller could hear him just fine.
Attached are the Epygi Call statistics and drill down
Would like to understand what caused this. Any Ideas?
Thanks for any help

AaronPearl · 09-24-2009, 08:13 PM

Ok so the screen shots are too small to see so here goes some transcribing.

RTP Statistics on call going into receptionist
RX Codec: PCMU TX Codec PCMU
Recieved Packets 169 Transmitted Packets: 811
Recieved Packet Size: 160 Transmitted Packet Size: 160
RX Lost Packets: 0
RX Jitter: 30
RX Maximum Delay: 23ms
RX Delay Increase Count: 0
RX Delay Decrease Count: 0

RX Codec: PCMU TX Codec PCMU
Recieved Packets 159 Transmitted Packets: 813
Recieved Packet Size: 160 Transmitted Packet Size: 160
RX Lost Packets: 0
RX Jitter: 15
RX Maximum Delay: 12 ms
RX Delay Increase Count: 0
RX Delay Decrease Count: 0

Transfer from reception to ext 101
RX Codec: PCMU TX COdec: Undefined
Recieved Packets 1002 Transmitted Packets: 0
Recieved Packet Size: 160 Transmitted Packet Size: Undefined
RX Jitter: 2
RX Maximum Delay: 4ms
RX Delay Increase Count: 0
RX Delay Decrease Count: 0

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09-24-2009, 08:13 PM	#2
AaronPearl Senior Member Join Date: Feb 2009 Location: Dallas, Texas Posts: 113	Ok so the screen shots are too small to see so here goes some transcribing. RTP Statistics on call going into receptionist RX Codec: PCMU TX Codec PCMU Recieved Packets 169 Transmitted Packets: 811 Recieved Packet Size: 160 Transmitted Packet Size: 160 RX Lost Packets: 0 RX Jitter: 30 RX Maximum Delay: 23ms RX Delay Increase Count: 0 RX Delay Decrease Count: 0 RX Codec: PCMU TX Codec PCMU Recieved Packets 159 Transmitted Packets: 813 Recieved Packet Size: 160 Transmitted Packet Size: 160 RX Lost Packets: 0 RX Jitter: 15 RX Maximum Delay: 12 ms RX Delay Increase Count: 0 RX Delay Decrease Count: 0 Transfer from reception to ext 101 RX Codec: PCMU TX COdec: Undefined Recieved Packets 1002 Transmitted Packets: 0 Recieved Packet Size: 160 Transmitted Packet Size: Undefined RX Jitter: 2 RX Maximum Delay: 4ms RX Delay Increase Count: 0 RX Delay Decrease Count: 0

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