PBX-Voicemail call routing enhancement

harryb · 09-12-2008, 02:54 PM

I would like to see an easier way of accessing shared voicemail boxes from internal extensions.

Some of our customers have hunt group extensions (using MER) that divert to voicemail when nobody answers. To access the group voicemail we have set up a call routing entry 88?? with a PBX-Voicemail call setting.

By dialling 88?? (where ?? is the hunt group extension) callers start hearing the voicemail greeting and then have to press 1 to enter the mailbox, followed by the password (if set on) and then have to press 1 again to hear the messages. It would be much easier if dialling 88?? took them straight to the new messages without having to enter 1 and then 1 again NB. I am assuming that password prompting is set off

Maybe you could configure delayed dialling similar to the new feature in 5.0.11 for FXS calls, but have it as a suffix function on pbx-voicemail. Then dialling 88?? would become 88??,1,1 and callers would immediately hear their new messages :-)

Would other users like this kind of feature?

Harry

davrays · 09-16-2008, 03:34 PM

Not sure other users will like this feature

We could consider adding a new option for PBX-Voicemail call type - we could give user an option - whether the call should go to the "voicemail leaving: point, or "voicemail reading menu". This could save you one click on 1 button

But I am also not sure this is big enough benefit to implement such a feature

Best regards,
David

09-12-2008, 02:54 PM	#1
harryb Junior Member Join Date: Jun 2008 Location: St Albans, UK Posts: 23	PBX-Voicemail call routing enhancement I would like to see an easier way of accessing shared voicemail boxes from internal extensions. Some of our customers have hunt group extensions (using MER) that divert to voicemail when nobody answers. To access the group voicemail we have set up a call routing entry 88?? with a PBX-Voicemail call setting. By dialling 88?? (where ?? is the hunt group extension) callers start hearing the voicemail greeting and then have to press 1 to enter the mailbox, followed by the password (if set on) and then have to press 1 again to hear the messages. It would be much easier if dialling 88?? took them straight to the new messages without having to enter 1 and then 1 again NB. I am assuming that password prompting is set off Maybe you could configure delayed dialling similar to the new feature in 5.0.11 for FXS calls, but have it as a suffix function on pbx-voicemail. Then dialling 88?? would become 88??,1,1 and callers would immediately hear their new messages :-) Would other users like this kind of feature? Harry

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09-16-2008, 03:34 PM	#2
davrays Quadro Architect Join Date: Jun 2006 Location: Around myself Posts: 2,083	Not sure other users will like this feature We could consider adding a new option for PBX-Voicemail call type - we could give user an option - whether the call should go to the "voicemail leaving: point, or "voicemail reading menu". This could save you one click on 1 button But I am also not sure this is big enough benefit to implement such a feature Best regards, David

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