epygi good on one router , but not another router

[hsi.net.au]

Howdy

I have an epygi fxo gateway on a ADSL modem. All ports are forwarded and everything works fine. [including internet browsing and time updateing via internet and dns registrations]
If I plug in a new Router with another new ADSL modem [on the router WAN port] it doesnt make sip trunk calls. [seems like i have a 401 Unauthorized error somewhere]. New ADSL modem is in bridge mode. The Router does the authentication to the telstra adsl account. All ports are forwarded in the Router to the epygi. The epygi is using a fixed ip address. It is also in the DMZ zone just in case.
Everything else works on the adsl connection [including internet browsing and time updateing via internet and dns registrations]. No configuration changes were done in the epygi , only changed settings in the new router and new modem.[programmed then plugged in to epygi , and then reset/power cycled everything , severl times].

The epygi ip address is 192.168.0.3.

The epygi log in system [or somewhereelse when using a diagnostic test]said it was using full cone nat .

The epygi is using stun server stun.epygi.com.

I tried some RIP settings in the router [didnt work]


This was like a 20 min job , now 3 hours and counting. Any ideas?

Cheers
Cameron


Logs are below




13:22:28 Try to send SIP message # (25/02/2009 03:22:28:079 GMT) # UDP # 634 bytes # buff size 0 # from: 192.168.0.3:5060 # to: 202.169.178.10:5060

***************************** SIP message buffer start *****************************
REGISTER sip:sip.gotalk.com SIP/2.0
Via: SIP/2.0/UDP 121.222.156.89:5060;rport;branch=z9hG4bKEPSVBUSed3 f273f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>;tag=1233292258b8fd0d bd-111b-441e-9ff3-e4db3f3d9832
CSeq: 21 REGISTER
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8...FXO.HSI.NET.AU
Contact: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89:5060>;expires=3600
User-Agent: Epygi Quadro SIP User Agent/v5.0.10 (QUADRO-FXO-IPPBX)
Max-Forwards: 70
Content-Length: 0

***************************** SIP message buffer end ******************************

13:22:28 Receive SIP message # (25/02/2009 03:22:28:170 GMT) # UDP # 530 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 192.168.0.3:5060

***************************** SIP message buffer start *****************************
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.3:5060;rport;branch=z9hG4bKEPSVBUSed3f27 3f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>;tag=12332922 58b8fd0dbd-111b-441e-9ff3-e4db3f3d9832
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8@192.168.0.3
CSeq: 21 REGISTER
User-Agent: ENSR2.5.4
WWW-Authenticate: Digest nonce="535c95a_00238",realm="stratus.com",algorith m=MD5
Content-Length: 0

***************************** SIP message buffer end ******************************

13:22:32 Try to send SIP message # (25/02/2009 03:22:32:089 GMT) # UDP # 634 bytes # buff size 0 # from: 192.168.0.3:5060 # to: 202.169.178.10:5060

***************************** SIP message buffer start *****************************
REGISTER sip:sip.gotalk.com SIP/2.0
Via: SIP/2.0/UDP 121.222.156.89:5060;rport;branch=z9hG4bKEPSVBUSed3 f273f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>;tag=1233292258b8fd0d bd-111b-441e-9ff3-e4db3f3d9832
CSeq: 21 REGISTER
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8...FXO.HSI.NET.AU
Contact: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89:5060>;expires=3600
User-Agent: Epygi Quadro SIP User Agent/v5.0.10 (QUADRO-FXO-IPPBX)
Max-Forwards: 70
Content-Length: 0

***************************** SIP message buffer end ******************************

13:22:32 Receive SIP message # (25/02/2009 03:22:32:161 GMT) # UDP # 530 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 192.168.0.3:5060

***************************** SIP message buffer start *****************************
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.3:5060;rport;branch=z9hG4bKEPSVBUSed3f27 3f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>;tag=12332922 58b8fd0dbd-111b-441e-9ff3-e4db3f3d9832
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8@192.168.0.3
CSeq: 21 REGISTER
User-Agent: ENSR2.5.4
WWW-Authenticate: Digest nonce="535c95a_00238",realm="stratus.com",algorith m=MD5
Content-Length: 0

***************************** SIP message buffer end ******************************

13:22:36 Try to send SIP message # (25/02/2009 03:22:36:099 GMT) # UDP # 634 bytes # buff size 0 # from: 192.168.0.3:5060 # to: 202.169.178.10:5060

***************************** SIP message buffer start *****************************
REGISTER sip:sip.gotalk.com SIP/2.0
Via: SIP/2.0/UDP 121.222.156.89:5060;rport;branch=z9hG4bKEPSVBUSed3 f273f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>;tag=1233292258b8fd0d bd-111b-441e-9ff3-e4db3f3d9832
CSeq: 21 REGISTER
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8...FXO.HSI.NET.AU
Contact: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89:5060>;expires=3600
User-Agent: Epygi Quadro SIP User Agent/v5.0.10 (QUADRO-FXO-IPPBX)
Max-Forwards: 70
Content-Length: 0

***************************** SIP message buffer end ******************************

13:22:36 Receive SIP message # (25/02/2009 03:22:36:224 GMT) # UDP # 531 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 192.168.0.3:5060

***************************** SIP message buffer start *****************************
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.3:5060;rport;branch=z9hG4bKEPSVBUSed3f27 3f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>;tag=12332922 58b8fd0dbd-111b-441e-9ff3-e4db3f3d9832
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8@192.168.0.3
CSeq: 21 REGISTER
User-Agent: ENSR2.5.4
WWW-Authenticate: Digest nonce="374ce680_00133",realm="stratus.com",algorit hm=MD5
Content-Length: 0

***************************** SIP message buffer end ******************************

13:22:36 Registering error (Timeout occurred), move to terminate state # OID: 219515
13:22:42 Receive SIP message # (25/02/2009 03:22:42:665 GMT) # UDP # 835 bytes # buff size 1 # from: 172.30.0.251:2057 # to: 172.30.0.1:5060

[hsi.net.au]

also i have these logs ,


Any clues here?




***************************** SIP message buffer start *****************************
SIP/2.0 408 Request Timeout
Via: SIP/2.0/UDP 124.186.179.210:5060;rport;branch=z9hG4bKEPSVBUSaf 348e46-6ad1-484f-b1a1-5d7145335f67
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@121.222.156.89>;tag=12332922 5862a76cd9-79aa-4624-8051-bcdab90c2577
Call-ID: f6f6af7a-ee46-444c-82e7-ad49610bbd2b@124.186.179.210
CSeq: 667 OPTIONS
User-Agent: ENSR2.5.46.8-IS1
Content-Length: 0

***************************** SIP message buffer end ******************************

13:23:19 Try to send SIP message # (25/02/2009 03:23:19:549 GMT) # UDP # 634 bytes # buff size 0 # from: 192.168.0.3:5060 # to: 202.169.178.10:5060

***************************** SIP message buffer start *****************************
OPTIONS sip:09448957@sip.gotalk.com:5060 SIP/2.0
Via: SIP/2.0/UDP 121.222.156.89:5060;rport;branch=z9hG4bKEPSVBUSaf3 48e46-6ad1-484f-b1a1-5d7145335f67
To: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89>;tag=123329225862a76c d9-79aa-4624-8051-bcdab90c2577
CSeq: 667 OPTIONS
Call-ID: f6f6af7a-ee46-444c-82e7-ad49610bbd2b...FXO.HSI.NET.AU
Contact: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89:5060>
User-Agent: Epygi Quadro SIP User Agent/v5.0.10 (QUADRO-FXO-IPPBX)
Max-Forwards: 70
Content-Length: 0

***************************** SIP message buffer end ******************************

13:23:19 Receive SIP message # (25/02/2009 03:23:19:620 GMT) # UDP # 466 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 192.168.0.3:5060

***************************** SIP message buffer start *****************************
SIP/2.0 408 Request Timeout
Via: SIP/2.0/UDP 124.186.179.210:5060;rport;branch=z9hG4bKEPSVBUSaf 348e46-6ad1-484f-b1a1-5d7145335f67
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@121.222.156.89>;tag=12332922 5862a76cd9-79aa-4624-8051-bcdab90c2577
Call-ID: f6f6af7a-ee46-444c-82e7-ad49610bbd2b@124.186.179.210
CSeq: 667 OPTIONS
User-Agent: ENSR2.5.46.8-IS1
Content-Length: 0

***************************** SIP message buffer end ******************************

13:23:21 Try to send SIP message # (25/02/2009 03:23:21:559 GMT) # UDP # 634 bytes # buff size 0 # from: 192.168.0.3:5060 # to: 202.169.178.10:5060

***************************** SIP message buffer start *****************************
OPTIONS sip:09448957@sip.gotalk.com:5060 SIP/2.0
Via: SIP/2.0/UDP 121.222.156.89:5060;rport;branch=z9hG4bKEPSVBUSaf3 48e46-6ad1-484f-b1a1-5d7145335f67
To: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89>;tag=123329225862a76c d9-79aa-4624-8051-bcdab90c2577
CSeq: 667 OPTIONS
Call-ID: f6f6af7a-ee46-444c-82e7-ad49610bbd2b...FXO.HSI.NET.AU
Contact: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89:5060>
User-Agent: Epygi Quadro SIP User Agent/v5.0.10 (QUADRO-FXO-IPPBX)
Max-Forwards: 70
Content-Length: 0

***************************** SIP message buffer end ******************************

13:23:21 Receive SIP message # (25/02/2009 03:23:21:630 GMT) # UDP # 466 bytes # buff size 1 # from: 202.169.178.10:5060 # to: 192.168.0.3:5060

***************************** SIP message buffer start *****************************
SIP/2.0 408 Request Timeout
Via: SIP/2.0/UDP 124.186.179.210:5060;rport;branch=z9hG4bKEPSVBUSaf 348e46-6ad1-484f-b1a1-5d7145335f67
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@121.222.156.89>;tag=12332922 5862a76cd9-79aa-4624-8051-bcdab90c2577
Call-ID: f6f6af7a-ee46-444c-82e7-ad49610bbd2b@124.186.179.210
CSeq: 667 OPTIONS
User-Agent: ENSR2.5.46.8-IS1
Content-Length: 0

***************************** SIP message buffer end ******************************

13:23:25 Try to send SIP message # (25/02/2009 03:23:25:569 GMT) # UDP # 634 bytes # buff size 0 # from: 192.168.0.3:5060 # to: 202.169.178.10:5060

***************************** SIP message buffer start *****************************
OPTIONS sip:09448957@sip.gotalk.com:5060 SIP/2.0
Via: SIP/2.0/UDP 121.222.156.89:5060;rport;branch=z9hG4bKEPSVBUSaf3 48e46-6ad1-484f-b1a1-5d7145335f67
To: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89>;tag=123329225862a76c d9-79aa-4624-8051-bcdab90c2577
CSeq: 667 OPTIONS
Call-ID: f6f6af7a-ee46-444c-82e7-ad49610bbd2b...FXO.HSI.NET.AU
Contact: "Gotalk (added by VoIP Carrier Wizard)" <sip:09448957@121.222.156.89:5060>
User-Agent: Epygi Quadro SIP User Agent/v5.0.10 (QUADRO-FXO-IPPBX)
Max-Forwards: 70
Content-Length: 0

[KSComs]

***************************** SIP message buffer start *****************************
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.3:5060;rport;branch=z9hG4bKEPSVBUSed3f27 3f-4358-4697-9ba5-5ae5c4c42562
To: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>
From: "Gotalk (added by VoIP Carrier Wizard)"<sip:09448957@sip.gotalk.com>;tag=12332922 58b8fd0dbd-111b-441e-9ff3-e4db3f3d9832
Call-ID: c572dd1c-c3dd-418f-97f0-bfee3f48f9f8@192.168.0.3
CSeq: 21 REGISTER
User-Agent: ENSR2.5.4
WWW-Authenticate: Digest nonce="535c95a_00238",realm="stratus.com",algorith m=MD5
Content-Length: 0

***************************** SIP message buffer end ******************************

Just a thought but have you removed the account and tried to run the voip wizard again ? because it looks like the account is being rejected when it tries to authenticate. Is there someone or something else registered using that account ? I would also check to see if your IP address is on the black list or something like that.. who knows.. have you tried to ping sip.gotalk.com ?

Regards

Kev

[davrays]

The main problem I see in the logs above is the following.
The typical procedure for registration consists of the following steps: Quadro sends REGISTER message, receives "Unauthorized", then sends a REGISTER with autorization, etc etc. But in this case the second REGISTER from Quadro does not contain authorization parameters, because it is just a retransmission of the first REGISTER message.

That happened because Quadro did not recognise the "Unauthorized" message from server as an answer to its REGISTER message.
Most probably it is because the Call-ID sent by server doesn't match the Call-ID sent by Quadro (c572dd1c-c3dd-418f-97f0-bfee3f48f9f8@192.168.0.3 instead of f6f6af7a-ee46-444c-82e7-ad49610bbd2b@quadroFXO.HSI.NET.AU). Call-ID is a randomly generated string, and the hostname/IP contained in that, should not be resolved in any way.

Something is wrong there (either in the ITSP or, much more possibly, in the router). Call-ID of reply message should be exactly the same as the Call-ID of the initial request.

Are you sure your new router is not SIP-aware, and it is not doing some tweaking in the SIP messages? You have to make sure your router doesn't change anything in the SIP message.. Switch off any super-intellectual options on that device, if any. These options are typically of more burden, than help..

[KSComs]

Gee im glad i dont sip hexidecimalspeak.... o0



K

[hsi.net.au]

Yep . its a sip aware router [appearently , maybe ]

I changed the sip setup in the epygi to 4060 froom 5060

worked after reboting the wan router.

thanks for the help

Cameron