Odd Voicemail Behavior

[etolentino]

When a caller is leaving message at a given extension during off hours and it happens to be running long and another person also calls the same extension and wants to leave a message, 2nd caller will get the mailbox is full message.


Is there any way so that PBX is able to record 2 voicemails for the same extension at the same time from 2 different callers? If not, is there a way to forward the call to another extension when a caller is already leaving a voicemail so that the 2nd user will not get a false mailbox is full message? I have already tried to enable the Call Forward busy on the extension and that does not work.


Is this a bug or by design? Is there a workaround?

[davrays]

Hi etolentino!


this is not completely "odd" behaviour


actually it comes from the following:


when recording a voicemail, system reserves a space sufficient to record the message with duration specified in "Maximal mail message duration" combobox on the "Voice Mail Settings" page of the extension. By default it is equal to 5 min. So if you have less than 5 min space in your mailbox, system will allow only one voicemail to be recorded at once.


if you have lets say 4 min space, and set the "Maximal mail message duration" to 1 minute, you will be able to record 4 messages similtaneously. So if you have a few space for VM, but a lot of users calling at the same time, you need to decrease the "Maximal mail message duration".


Or, another solution - increase the space - either assign more percentage to that busy extension, or, better, get a128Mb USB stick to connect to the Quadro, and you will forgetabout problems with space for VM


Best regards,


DVR