How do I change the MoH ?

igerard · 05-31-2008, 04:12 PM

Hi,
I have uploaded (Basic Services - Music on Hold Settings) a new MoH but when I put a caller on hold, he gets the old / standard MoH.

Any idea how to configure the system correctly to get the new MoH?

Thanks,
Ivan

KSComs · 06-01-2008, 02:07 AM

Users===>Extensions Management===>Upload Universal Extension Recordings===>Upload Hold Music link.

That will upload the MOH file for every extension or you can upload individual MOH files on a per user extension.

Extension number===>Basic Services===>Hold Music Settings

Regards,

Kevin

AramK · 06-01-2008, 08:00 PM

Kevin, seems Ivan has already configured a custom MoH, so his question now is how to "activate" the MoH to be played to someone.

Ivan, can you describe your scenario with more details ? Where are you trying to get a custom MoH ? Are the caller and callee on the same Quadro, or the call is organized between 2 Quadros ? If you have difficulties with sending custom MoH to the opposite Quadro during call hold, then note, that you must configure the local extension (with custom MoH) to send the "Caller Music" to IP destination. Also, you must configure the opposite extension to play the MoH sent by caller party. By default the parameter is set to "Own Music". Both parameters are placed on the same page as Hold Music Settings.

KSComs · 06-02-2008, 12:40 AM

GDay Aram,

I was being subtle in my Aussie way, just incase he was using the SNOM handsets and had installed the MOH to those rather than the Epygi.

Regards

Kevin

05-31-2008, 04:12 PM	#1
igerard Junior Member Join Date: Jan 2008 Posts: 1	How do I change the MoH ? Hi, I have uploaded (Basic Services - Music on Hold Settings) a new MoH but when I put a caller on hold, he gets the old / standard MoH. Any idea how to configure the system correctly to get the new MoH? Thanks, Ivan

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06-01-2008, 02:07 AM	#2
KSComs Senior Member Join Date: Jul 2007 Location: Oakleigh, Victoria Posts: 1,485	Users===>Extensions Management===>Upload Universal Extension Recordings===>Upload Hold Music link. That will upload the MOH file for every extension or you can upload individual MOH files on a per user extension. Extension number===>Basic Services===>Hold Music Settings Regards, Kevin

06-01-2008, 08:00 PM	#3
AramK Senior Member Join Date: Sep 2006 Location: Yerevan Posts: 796	Kevin, seems Ivan has already configured a custom MoH, so his question now is how to "activate" the MoH to be played to someone. Ivan, can you describe your scenario with more details ? Where are you trying to get a custom MoH ? Are the caller and callee on the same Quadro, or the call is organized between 2 Quadros ? If you have difficulties with sending custom MoH to the opposite Quadro during call hold, then note, that you must configure the local extension (with custom MoH) to send the "Caller Music" to IP destination. Also, you must configure the opposite extension to play the MoH sent by caller party. By default the parameter is set to "Own Music". Both parameters are placed on the same page as Hold Music Settings.

06-02-2008, 12:40 AM	#4
KSComs Senior Member Join Date: Jul 2007 Location: Oakleigh, Victoria Posts: 1,485	GDay Aram, I was being subtle in my Aussie way, just incase he was using the SNOM handsets and had installed the MOH to those rather than the Epygi. Regards Kevin

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