BinTel Sees Productivity and Reliability Surge with Epygi’s Quadros

BinTel, based in central Africa and the Middle East, is the newest and fourth largest GSM operator with full 3G network support servicing central Africa.

To support the global customer demands and provide optimal customer service, BinTel relies on a base of 20 customer service agents. In addition, the company employs 100 workers, which perform administrative, financial, sales and engineering roles. Communication is an important component of doing business for a worldwide company, especially in the telecom industry where global competition is tough and companies face growing demands from customers and regulatory bodies.

BinTel Goes in Search of a New Telephone System

After BinTel set up a new office in Libreville, Gabon, in 2009, the company went in search for a feature-rich, but cost effective communications platform that supported call centers across borders as well as their travelling staff members. BinTel had begun the process of selecting a telephone system that was right for their company needs and narrowed down their options to two providers, Epygi Technologies and Cisco Systems.

After seeing Epygi demonstrations provided by Acf’2i, an authorized Epygi Value-Added Reseller (VAR), the company decided that Epygi offered the high quality features the company needed, the lowest total cost of ownership, and the ease of system management and support throughout its office compared to Cisco.

Brilliantly simple solution saves time and lowers costs

BinTel had a strong working relationship with Acf’2i, who later supplied BinTel with ITSP services. In just one week, Acf’2i installed two QuadroM 32xs with full Automatic Call Distribution (ACD) features to support the call center needs and conference service functions to support the company as a whole. In all, 100 Aastra phones, models ranging from 51i, 53i and 55i, and six MAXIP conferencing phones were installed. In addition, ten soft phones and one 42” professional screen for ACD indicator monitoring are being used by call center agents. BinTel’s staff training of the new system was conducted by Acf’2i during the initial system installation.

BinTel is using Epygi’s ACD in their office which has 20 agents. The feature enables the company to process calls throughout the agents and put them through to the appropriate agent. Additional features of the ACD help BinTel ensure that calls are answered quickly and by the most appropriate person. Supervisors also use the reporting capabilities provided to improve the efficiency of their operations.

“The Epygi system is quick and easy to install, which actually helps reduce the amount of support required. We knew the system was highly reliable and not as complex as many of the others on the market, and we felt that Epygi’s price competitive product would be the best return on investment for BinTel,” explains Vrej Tchilinguirian, Acf’2i’s project manager.

Epygi Converged Conferencing improves cross-functional collaboration

As a result of the Epygi deployment, BinTel could take advantage of the built-in conferencing services of the QuadroM 32x, which allowed the company to avoid high costs of other third-party conference bridges. The Epygi Conference Bridge is now used both internally and externally for audio conferencing. To combat the declining economic climate, BinTel encourages employees to use the conference service as a way to reduce travel costs.

To learn more about the Quadro’s installation, please click here.

Epygi Technologies, snom technology AG and Novus, LLC. Launch their 2010 North American Reseller Road Show

Epygi’s “Partnering for Success: How to Increase Revenue with the Right Solution” free seminars will appear in 13 cities throughout the United States and Canada for resellers to attend.

Epygi Technologies, Ltd., a worldwide provider of award-winning small to medium business IP PBX telephone systems, and snom technology AG, a global, leading manufacturer of Voice-over-IP (VoIP) telephones and related equipment based on the IETF open standard, are partnering with their North American certified distributor, Novus, to host their 13-city North American tour throughout 2010 displaying the best-of-breed IP solutions for the SMB market. The seminars will be held in Nashville, Tennessee; Tampa, Florida; Las Vegas, Nevada; Boston, Massachusetts; Atlanta, Georgia; Chicago, Illinois; Phoenix, Arizona; Toronto, Ontario; Vancouver, British Columbia; Washington, District of Columbia; Philadelphia, Pennsylvania; Houston, Texas; and Orange County, California.

“Due to the large success that we experienced with our 2009 reseller road show, we decided to expand the road show for 2010. The road show allows Epygi to actively work and support our reseller base by offering feature-rich solution,” explains Mario Cuello, Epygi’s CEO.

With their technology partners, Epygi is able to provide more comprehensive small to medium business solutions, faster product installations and the peace of mind that the multi-vendor solutions are truly unified. “With Epygi, snom and select technology partners, attendees will get to see and experience hands-on a robust, affordable UC solution for the SMB that can be installed worry-free. The success of the products being displayed and support of the manufacturer has been tremendous. Novus is proud to bring the show on the road,” stated Chris Meehan, Managing Partner for Novus.

Polycom VVX 1500, the first business media phone that combines advanced telephony, one-touch video, and integrated business applications into a seamless, lifelike experience, were on display at Epygi’s booth. The innovative pairing between Epygi and Polycom attracted the attention of the Armenia’s Prime Minister, Tigran Sargsyan.

Partnering for Success 2010 is the “must attend” event of the year for Telecom, Data & Networking Resellers and Integrators growing their business with Open Standards based Solutions in IP Communications and IP Technology. The seminars will cover the following topics: techniques for showcasing and closing more sales with the robust features of the Quadro 5.1, including Call Recording, Enhanced Automatic Call Distribution, Hot Desking and the Barge-in feature pack; and hands on experience with Epygi’s Quadros and snom's latest IP handsets.

Epygi Technologies Launches Beta Program for the New QuadroM8L IP PBX

In response to the overwhelming success of the QuadroM32x and the latest features released for this product, Epygi has begun the launch of four new exciting solutions for our global market. The QuadroM8L will begin beta testing late January, and this solution will also include features like Automatic Call Distribution for call centers, barge-in, silent monitoring, agent whisper, call recording and built-in conferencing service as well as call recording.

Previously, the only solution to provide these enterprise-level features was the QuadroM32x which scales to 194 users. The QuadroM8L will offer small offices the same feature-rich solution covering an office from 32 to 98 users and support eight FXO trunk line ports. This solution is estimated to be available to customers this March and will start below $ 2,500.

The next solution to come to market will be a similar version to the QuadroM8L but will offer much higher FXS analog station ports. The QuadroM26x will increase the number of FXS from two ports to 26 offering our customers better choice for migration from legacy products while gaining all the benefits of a true open standards VoIP solution. Initial beta for the QuadroM26x is slated for March and will be available under $ 2,700.

As Epygi Technologies continues to provide real products for small businesses all the way up to our enterprise-level customer, we keep our focus on offering features and benefits to improve our customer’s day-to-day operations. We are proud to be one of the top solutions on the market today helping small to medium businesses appear as if they are a large enterprise while keeping traditional reliability.