Epygi Launches the Ultimate ISDN BRI IP PBXs, the QuadroM12Li and the QuadroM26xi

Epygi's continued drive to deliver new and exciting solutions for our customers is evident with the latest ISDN BRI products designed for small enterprise offices. The release of the QuadroM12Li and QuadroM26xi was based on demand from our existing Quadro4xi and Quadro16xi users that needed a larger capacity product that offered enterprise-level features currently found on the QuadroM32x.

These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. An additional value included with the QuadroM12Li and QuadroM26xi is support for HD audio, point-to-point video calling and other desktop productivity tools. To further simplify a customer's needs, these products include an integrated firewall, DHCP server and router for LAN management.

• 32 IP Phones default • 96 IP Phones maximum • 2 FXS stations • 6 ISDN BRI trunks* • 45 simultaneous sessions		• 16 IP Phones default • 80 IP Phones maximum • 26 FXS stations • 6 ISDN BRI trunks* • 45 simultaneous sessions

*The ISDN BRI ports support NT and TE selectable mode options.

Over the past 6 years, the ISDN BRI IP PBX products offered by Epygi have been a huge success with many of our foreign customers. Epygi is working hard to continue being a leader in the hybrid ISDN BRI PBX market. With the expansion of our system capacity and increase in advanced features, deployments will be amplified. Customers rely on the expertise of our resellers and distributors to successfully deploy advanced IP solutions; therefore, Epygi continues to provide the high level of advanced training and support required to effectively equip our channels.

More information on these new solutions can be found on the Epygi website in the products area: http://www.epygi.com/quadro-ip-pbx/69.

Please contact sales@epygi.com or your local dealer to inquire about pricing and availability.

Feature Highlight: The Newly Introduced Shared Voice Mailbox Enables Multiple Employees to Receive Voicemails from a Common Voice Mailbox

The shared voice mailbox feature was first introduced in the 5.1 software which allows Epygi's Value-Added Resellers to configure a common voice mailbox to be accessed by several employees of a company who are using an Epygi IP PBX. The shared voice mailbox feature can be used in company settings where multiple employees are checking messages for the sales, technical support and customer care departments. In the recent 5.2 software release, all staff members sharing the mailbox will be able to get notifications with a Message Waiting Indicator (MWI) or Busy Lamp Field (BLF) when a new message is received in the mailbox. When one employee listens to the voicemail in the shared mailbox, the BLF light on the other phones will be extinguished. Any voice mailbox in the system (including mailboxes on virtual extensions) can be a shared mailbox.

To learn more about this feature and other features introduced in the 5.2 software release, please visit Support Center » Downloads » Technical Training » Quadro 5.2 Software Overview.

Millennium Mall in Venezuela Chooses Epygi Technologies

Epygi Delivers on Promises with Increased Functionality

Opened in October 2008, Millennium Mall is one of the most visited retail shopping centers in Caracas, Venezuela. Housed on six floors, a total of 215 stores and restaurants service over one million visitors a month. A popular movie theatre which is enclosed in the mall also attracts many shoppers. In addition to all of these amenities, the mall accommodates a 12-story building which provides offices to the following companies: a dental office, shipping office, therapy clinic, stock exchange firm, plastic product distributor and a real estate agency.

Prior to the mall opening, the mall knew it would need to provide their tenants with a reliable and feature-rich telephone system in order for all of the businesses to run efficiently. The owners of Millennium Mall tasked the employees of Vensites, a third-party billing software application, to create a unified telephony system that seamlessly integrated with their software. Additionally, Vensites not only wanted to provide IP PBX functionality to each of the retail occupants that required these services but simultaneously simulate a PSTN connection comparable to the features offered by a public analog provider. During the research and testing process of various IP PBX manufacturers, Vensites contacted Epygi's engineering staff, in which Epygi was able to confirm that the award-winning QuadroM32x met all of the above mentioned demands while being the most cost effective and technically advanced product compared to others on the market. "The Epygi system is very reasonably priced, and it includes so many features bundled together. In addition, Epygi's technical support exceeded our expectations from the beginning," said Rudolph Fellermeier, director of voice services of Vensites.

Easy to Implement, Use and Manage

For this installation, Vensites quickly and easily installed four QuadroM32xs in tandem to create one telephony solution for the mall. Using the built-in E1/T1 port of each of the QuadroM32xs, the system is directly connected to the PSTN via three E1s. The LAN of the Quadros is connected to a star-shaped fiber network, in which each of the retail stores and restaurants have a fiber modem installed at their premises. The fiber modem has two ports for analog telephones and four LAN ports which provide connections for IP phones, Point of Sale (POS) systems and data for the Internet service. This allowed Vensites to provide 500 analog and IP phones, which included Grandstream BudgetTone 200 and 201 SIP phones and GXV3000 and GXV3140 video phones, to the tenants of Millennium Mall.

To accommodate all of the mall's visitors, the mall includes a 6-story underground parking facility. The administration office where visitors prepay their parking tickets is surveyed by Grandstream IP cameras. In order to provide maximum security, Vensites connected Grandstream IP cameras and video phones to the QuadroM32xs as IP extensions. Epygi does not require the purchase of any expensive licenses in order to activate point-to-point video calling on the QuadroM32x. In cases of emergencies, the cashiers can press a panic button which triggers the associated IP camera to stream a video feed to an IP video phone. Alternatively, an employee can call an IP camera through an IP video phone.

Powerful Features Improve Reliability, User Productivity and Customer Service

With the integration of the Vensites' billing software and Epygi's QuadroM32xs, store owners can easily log on to Vensites' website to view the services they have subscribed to, their monthly bills, incoming and outgoing call details and price per call. "This flawless integration continues to give the retail stores the peace of mind that all of the combined equipment provides the comprehensive solution they need in order to be efficient day-to-day," stated Fellermeier.

"Epygi provided us the technology and flexibility to allows us to create a telephony product that would make our users believe that they were on PSTN services while still affording them the opportunity to take advantage of IP PBX features," further explained Fellermeier. Many of the stores utilize an auto attendant which quickly and proficiently handles incoming customer calls. In addition, users find many extension ringing and call forwarding features beneficial. For monetary protection, the store owners can activate call blocking on any outgoing long distance toll calls.

Moving Forward

Millennium Mall will continue to provide reliable service and features to future tenants. "We are thrilled to have found and partnered with Epygi and look forward to future features to offer to the mall," concluded Fellermeier.

To read this customer testimonial in Spanish, please click here.

To view other successful Epygi case studies, please click here.

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