If You Supply, Administer or Maintain Networks but "don't do VoIP," You're an Endangered Species.
You're keenly aware that most small business people have neither the time nor the desire to become experts in the technology they use to earn a living. That's why they depend on you as an indispensable outsourced resource.
You also know they see and hear enough on "the street" to have an idea of what they want their magic devices to do. It's up to you, the tech wizard, to make it happen.
You're cruising this website now because you realize that hero's halo expands to telephony. Or, if it hasn't, it should.
Maybe you've avoided the whole nasty convergence thing up to now. You worry about satisfactorily prioritizing voice traffic at the expense of data flow and network performance. You fret that VoIP is another application to cause conflicts and security issues.
Perhaps you've been reluctant to stake your reputation to an infant technology with dubious quality of service. A cascade of horror stories of noise, echoes, jumbled and broken speech and dropped calls accompanied the service's introduction.
And what about survivability? A computer network failure is a very bad thing. Losing telephone service is worse.
Wake up call: a lot has happened since you last looked into VoIP. Knowledge. Networks can be optimized to yield a voice quality better than the limited dynamic range of traditional telephony. Productivity enhancing applications have replaced sometimes ho hum long distance savings as primary demand drivers. Older, wiser manufacturers and service providers are solving reliability and security problems and standardizing protocols and practices.
The bad news is that IP telephony is a mysterious, myth-shrouded emerging technology only beginning to achieve marketplace awareness. The good news is that IP telephony is a mysterious, myth-shrouded emerging technology only beginning to achieve marketplace awareness. Where there is chaos there is opportunity.
Early on, Cisco™ saw voice as a way to sell more routers and network parts. Nortel™, Avaya™, Alcatel™, Siemens™ and others acknowledged the sea change and began migrating their products and customers toward the inevitable. Now Microsoft™ has belatedly joined the party with IP voice applications.
The big corporate guns talk small business or SMB but they think in enterprise terms. They don't price, scale, design for or "get" small business. On the other hand, they do educate the market and generate demand.
Earning the big suppliers' certifications, stocking the demo units and stepping up to the quotas represent a hefty, not to mention risky investment for your small business. To succeed, you must partner with suppliers that play in your space.
Your customers have just begun to hear good things about VoIP. They haven't decided it's for them, but if they're considering a new phone system, you can bet it's top of mind. They need reassurance from an expert they trust, one that understands their business goals and knows their networks. And they're happy to pay for those warm fuzzies.
You have the customer relationships. Where do you get the knowledge, the support, the reliable hardware and the connections to dependable services and applications? Who will help you grasp the business benefits of implementing VoIP? What does it take to make convergence profitable for your customers and for you?
Epygi Technologies began developing an IP PBX in the year 2000, eons ago in IP voice. We've made the mistakes. We've corrected the mistakes. We now register as "robust" on the technology scale.
From the beginning, we've targeted organizations with fifty or fewer employees. We implemented features designed to grow with dynamic companies that have multiple locations and virtual offices. We strove for simplicity, ease of use, flexibility and affordability.
We created our PBX and gateways to harmonize with an existing WAN, to utilize existing endpoints (phones) and to facilitate any transition from legacy systems.
Simultaneously, we've allied with top Internet voice service providers offering a wide spectrum of packages and programs. We've tested and certified intelligent VoIP telephones from all the most popular independent manufacturers. We've identified niche applications and voice-data synergies.
We've established relationships with strong, explicitly targeted distributors and we're seeking more.
Unlike some of our competitors, Epygi doesn't sell direct. We don't pretend that our devices plug and play with any ol' network. We depend on the channel. If we don't equip you to succeed, we don't succeed.
Count on Epygi for both technical and sales training. Look to Epygi for technical and marketing support. Use Epygi's contacts to create relationships with service providers and manufacturers of complementary products. Develop your own bundles and turnkey solutions.
Like it or not, convergence has arrived. Don't walk into your customers' businesses alone and unarmed. They're counting on you.