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Epygi Newsletter
spacerSeptember 2010 "The VoIP of the People"spacer

Epygi Launches the QuadroM26x IP PBX

The target market for the QuadroM26x is for offices of 42 – 106 users supporting up to 45 concurrent calls. This solution offers more analog phone support for smaller offices and allows users to take advantage of advanced features normally only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM26x is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by Epygi's support and guaranteed reliability.

In this issue:
>>Cineto Becomes Epygi Technologies' Distributor In Ecuador
Epygi Technologies Ltd. y Cineto Telecomunicaciones S. A. Establecen Relación Comercial

>>Tropigas de Puerto Rico, Inc.:
Employee Productivity and Customer Satisfaction Surge with Epygi's Quadros

Many customers today require the latest VoIP technology but wish to retain their analog telephone investment. The QuadroM26x offers support for 26 analog devices and up to 80 IP phone extensions. In addition, this system supports SIP lines to connect to an internet service provider and eight FXO lines for a medium-sized hybrid office environment. Any user on the system, whether they are on an IP or analog phone, will have access to the advanced VoIP features offered on the QuadroM26x. Even remote users will be able to take advantage of the cost-saving and performance-enhancing features.

Epygi Technologies Ltd. y Cineto Telecomunicaciones S. A. Establecen Relación Comercial

Epygi Technologies, Ltd., un proveedor mundial de sistemas de telefonía IP PBX, gateways y servidores para conferencias, para cubrir las necesidades de empresas pequeñas y medianas, anunció hoy que Cineto Telecomunicaciones S.A., un distribuidor líder de productos y servicios Ip, es el nuevo distribuidor de Epygi en Ecuador.

Cineto Telecomunicaciones S.A. proveerá soporte técnico y entrenamiento a los Resellers sobre toda la línea de productos Epygi. Debido al incremento en la demanda de productos VoIp. Cineto provee los productos más avanzados en el mercado, incluyendo aquellos fabricados por Epygi Technologies.

“Cineto Telecomunicaciones S.A. espera llegar a ser un reconocido distribuidor en el mercado ecuatoriano al proveer la mejor tecnología VoIp. Epygi conjuntamente con su línea de productos Quadro, combina funciones avanzadas en Ip y telefonía convencional. El mercado de las PYMEs encontrará una alternativa óptima con precios razonables, cuando ellos implementen esta solución en sus compañías,” dice Santiago Reyes, CEO de Cineto Telecomunicaciones S.A.

“Cineto Telecomunicaciones S.A. representa un Valor Añadido de Distribución para Epygi, debido a que Cineto emplea personal técnico con mucha experiencia y conoce muy bien el mercado PYME. Además provee soporte de ventas y mercadeo que necesitan los Resellers locales,” dijo Mario Cuello, presidente de Epygi Technologies. “Cineto Telecomunicaciones S.A. tiene la capacidad de entregar nuestros productos a los Resellers de forma rápida y eficiente, ofreciendo el soporte técnico necesario durante y después de las implementaciones que realicen.”

Acerca de Cineto Telecomunicaciones S.A.

Cineto Telecomunicaciones S.A. es una empresa orientada al diseño, comercialización y soporte de soluciones de telefonía IP. Creada en el año 2004, opera como contratista de servicios en Telecomunicaciones para empresas multinacionales, a partir del año 2008 trabajamos en la migración de tecnologías TDM a Soluciones Ip.

Conformada por un equipo de profesionales altamente capacitados en el mundo de la telefonía fija, Cineto Telecomunicaciones S.A. dado el incremento acelerado de soluciones VoIP, ve la necesidad de desarrollar capacidades especiales para la óptima implantación de estas soluciones, actualmente muchísimas empresas y administraciones se están planteando su uso diario como infraestructura básica para sus comunicaciones debido a sus múltiples ventajas. A partir del año 2009, Cineto Telecomunicaciones S.A. inicia la comercialización de Equipos Epygi en Ecuador, ofreciendo soluciones innovadoras y de alta tecnología enfocadas a dar soluciones VoIP a empresas Pymes, garantizando una respuesta rápida a las necesidades del mercado.

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Tropigas de Puerto Rico, Inc.: Employee Productivity and Customer Satisfaction Surge with Epygi's Quadros

VoIP Opprotunities Beginning their operations over 50 years ago as a subsidiary of the Royal Dutch Shell, Tropigas de Puerto Rico, Inc. is one of the major suppliers of Liquefied Petroleum Gas (LPG) in Puerto Rico. The company services industrial and commercial clients as well as independent dealers from 26 filling plants located around the island. It operates a fleet of over 75 service and storage vehicles. The engineering and service departments install all the equipment necessary to initiate LPG supply services to clients. This includes installations of 20 to 100 pound tanks for residential customers and 120 to 30,000 gallon tank installations for commercial and industrial clients.

The company is aggressively pursuing new technology in order to provide its clients with the safest and most advanced LPG products and services. With a focus on customer service and the tools to meet and surpass its clients' needs, Tropigas composes the smart choice in the Puerto Rican LPG market.

Epygi Fits Tropigas' Needs Best

A legacy Mitel PBX supplied telephone services to the company’s headquarters in Bayamon, Puerto Rico. With many points of failure, the system was costly and difficult to maintain. It often required expensive service calls, including travel charges, from service providers to resolve communication problems. In addition, the outdated Mitel system did not provide the company an unified system, which was detrimental as the company has several remote sites and extensions.

After attending a presentation given by Benchmark Technologies, Epygi's authorized Value-Added Reseller, the Tropigas' team was particularly impressed that Epygi had many features that other, more expensive systems lacked (compared to a new Cisco or Mitel IP PBX, the Epygi's Quadros were 35% less expensive), and that the user interface and documentation were intuitive and easy to understand. The system’s reliable, high-quality voice communications for remote sites via SIP tunneling are essential for successful operations, and for maintaining safety, productivity and morale.

Tropigas with the help of Benchmark's staff rolled out its first Epygi implementation in the company's Bayamon headquarters in August, 2009 within four days, followed by rollouts later to the remote offices. In all, Tropigas is now running the company using a QuadroM32X with Aastra 6731i and Aastra 6757i handsets at the headquarters with a Quadro6L at the remote site. The Epygi installation reduced overall costs, including significant maintenance costs, and eliminated unpredictable per-incident service charges.

About Benchmark Technologies

Benchmark Technologies is recognized as an industry leader in enterprise networking, IT infrastructure design and systems consulting. For the past 16 years Benchmark has been providing quality telecom solutions to all major markets in Puerto Rico and the Caribbean. Whatever the networking or telecommunications application, Benchmark Technologies delivers a quality design package that integrates the latest technologies with a proven implementation methodology. As an Epygi Value Added Reseller, Benchmark Technologies provides design, implementation and technical support for Epygi IP PBXs.

For more information, please visit Epygi's Success Stories section.


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