Epygi and 2N Product Certification

The 2N products have been a standard offering for many of our channels for a number of years, so it was only natural to enhance the relationship by completing an official certification. Epygi has recently concluded testing and certification of the 2N Helios product. The 2N Helios is a SIP-based door intercom product that supports voice and video. The solution can be customized in a number of different physical configurations. A customer can select products that are enabled with voice only, voice and video, or a combination of up to six feature buttons to match their needs.

Many Epygi customers use the 2N device for basic door entry, security checkpoints or even personal home entry instead of a normal key. Even a kiosk-type setup is supported, because a card reader can be attached to the 2N Helios. Other applications can include emergency call stations located around an educational or business campuses or even customer service call booths. Pairing the Helios product with Epygi enhances the functions of this solution by allowing business owners these features regardless of their physical location. The product can be installed on the LAN along with the PBX for turnkey installations.

To find out more, please contact Epygi Technologies at 972.692.1166 or sales@epygi.com.

Feature Spotlight: Customized Auto Attendant

In the latest series of optimizations to improve our products, Epygi has released the customized auto attendant. Based on reseller and customer feedback, Epygi created a more flexible configuration tool for the auto attendant within the GUI. The new auto attendant tool has a variety of features and is user friendly, thus allowing end users to make small changes when needed.

Prior to this release, a multi-entry IVR auto attendant was configured using a VXML script. In order to accommodate our resellers, Epygi would often write the VXML script based upon the resellers' specifications to meet the customer's needs. However, in an effort to make the system more accessible and quicker to install, Epygi released the new customized auto attendant.

Since its summer release, the customized auto attendant has proven to be a vast improvement within the system as a whole. Resellers implement the initial set up, and then the end users can make additional changes as needed. With this tool, resellers are able to quickly set up the auto attendant based upon the company's internal structure and call flow distribution.

This enhancement allows users to define numbers zero through nine, star, and pound with different call routes. These menus can then be broken down into sub-menus to further help incoming calls be placed to the best person within the organization. The auto attendant can be more customized by allowing customers to upload a WAV file that can be in different languages.

Since the launch of this feature, Epygi has received excellent reviews as it has made customization so simple. Be sure to be on the lookout as Epygi continues to improve their products and features associated to meet market demands as well as making product installation quicker.

Epygi and SoTel Systems Provide Affordable Solution for Burrows Law Firm

Burrows Law Firm provides legal consultation to residents of St. Charles, Missouri. The firm concentrates on personal injury and accident cases, criminal law, civil and contract law, and family law. As a new company opening their first location, Burrows needed to decide what type of phone system would be best for them. Law firms, like Burrows, constantly have a need to be in contact with clients, so communication abilities are essential.

SoTel Makes the Process 'SoSimple'

In search of a new phone system that was feature rich and affordable, Burrows found SoTel Systems' SoSimple package to be the ideal solution for their needs. This special package allowed Burrows access to the latest VoIP telephony technology with one monthly bundled bill and no upfront costs. The SoSimple program combined with Epygi equipment, permitted Burrows to pick and choose the features that met their business needs the best.

Reliability and Ease

Burrows often experiences high call volumes, and the Epygi Quadro2x paired with the snom 320 handsets have enabled them to manage their call flow more efficiently throughout the day. In particular, the Find Me/Follow Me feature has become an essential aspect of their phone system. This feature allows employees to have phone calls track them down whether they are in the office, on their cell phone at court, or at home. Since lawyers are constantly on the go, this feature has ultimately become an aspect of their daily routine and something the employees say they cannot live without. The Find Me/Follow Me feature has also helped the lawyers become more accessible to their clients, which has given them the ability to provide their clients with the same care that a big firm would be able to offer.

The Power of One

Additionally, the Unified Messaging system has helped the law firm become more efficient and able to respond more quickly to clients through the voicemail-to-email functionality and fax-to-email functionality. Epygi's voicemail-to-email functionality works by storing voicemail messages of all of the employees in the industry-standard WAV audio for Windows format. Users are then able to play them on their cell phones, multimedia PCs, attach them to e-mail messages and forward them to the right people.

Epygi's fax-to-email function works in the same fashion. Incoming faxes can be sent to an employee's email inbox in the form of a TIFF or PDF file. This makes receiving and reviewing faxes much more convenient for Burrows Law employees, who are not always in the office.

Another feature that Kyle Burrows, owner of Burrows Law Firm, has found very useful is the multiple auto attendants. As an owner of two businesses, Burrows Law Firm and Midland Realty Associates, it is often times hard to manage phone calls and messages. The multiple auto attendants allows two companies to share the same phone system while simultaneously routing calls to the correct employee.

Making the Right Decision

Before deciding on which phone system to purchase, Burrows Law Firm researched multiple options and ended up choosing Epygi and SoTel Systems' SoSimple program over other companies because of their competitive price and wide feature set. The SoSimple installation was completed in three hours, so this allowed employees to take advantage of the new features quickly. "I was very impressed by the quality of service and timeliness of the installation. It was quick, easy, and hassle-free," said Kyle Burrows.

To find more successful Epygi case studies, please visit our website.

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