Epygi also offers a wide variety of software tools to enhance the end users’ experiences or improve the support of our hardware products.
Below is brief overview of all the software solutions available today. For additional information, please download the PDF document, consult with your certified reseller or contact Epygi Technologies directly at firstname.lastname@example.org.
If you are unable to find the tool you need, please contact Epygi or review our Epygi Solution Partners list for alternate software providers.
The Epygi Desktop Communication Console is a Windows-based application allowing users to complete a number of important tasks normally only done from the physical phone or Epygi PBX user interface. These features include call history for missed/placed/received phone calls, visual voicemail management, Outlook contact speed dial, watching the status of users in the office, making and receiving phone calls and other call management features like transfer and hold. Unique options only found on the DCC include presence card with picture support, simple chat instant messaging, LDAP directory integration, and the ability to manually adjust presence with unique status text support. This solution is available on all of the latest Epygi PBX products in a basic or professional version.
The Statistics Monitoring and Reporting is designed to work with the Automatic Call Distribution (ACD) feature that can be purchased for the QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi and QuadroM32x. This application is a Windows® based tool to display real-time details on call center agents and the call activity on the QuadroM products. The same information can be viewed over periods of time for trend analysis.
The HotCall Add-In application works with Microsoft Outlook to allow user to make and receive calls within the native Outlook interface. The free application can be used on any Epygi IP PBX running version 5.1.17 or greater.
This feature allows the on-hold party to listen to the music streamed by the EMS playing MP3 files rather than the pre-recorded voice stored on a Quadro. There is a possibility to play different streams for each extension, to play very long audio files and to allow the playlist selection to be easily changed.
The free application can be used on any Epygi IP PBX running version 5.1.17 or greater.
The Quadro Configuration Console (QCC) is a tool that allows the administrator to centrally manage a network of Quadro units from a single desktop PC. The following QCC functions allow easy and convenient administration of the Quadro network:
HotKeyCall is a free MS Windows software application that allows PC users to dial telephone numbers directly from their desktop from any application window (e.g. web-browsers, e-mail client, text documents, etc.). This can be done by simply highlighting the number you wish to dial and pressing a predefined hot key sequence (e.g. Ctrl-Y).
iQall is Epygi’s iPhone application which allows any user of a Quadro IP PBX to establish calls between their iPhone and another number anywhere in the world. If the iPhone user has a GSM plan with free incoming calls, the user will not pay any charges on the plan for outgoing calls, which greatly decreases the company’s overhead expenses especially on international calls.
The Epygi Auto Dialer feature allows Epygi IP PBX users to focus on their primary tasks rather than taking time out of their day to call customers. A scheduled automatic call can be placed to their clients via a prerecorded message or it can be changed regularly. This software is designed for doctor’s offices, pharmacies and telemarketing agencies. The customized messages can be created in any spreadsheet application and exported to .CSV format. The clients contacted can be prompted with a few choices to respond to the information delivered by this automatic call.