Takeaway: Epygi, a U.S.-based designer and manufacturer of IP systems for small- and mid-size businesses, reports increased global sales in 2010 with a 37% improvement over sales in 2009. This success is due in part to new Quadro "M" platforms that represent forward-looking systems with a more powerful motherboard than the company’s initial Quadro product line. The new QuadroM platforms address varying physical trunk and station configurations and capacities, each with the enhanced motherboard and licensed options. At VoiceCon Orlando 2010, Epygi (a first time exhibitor at the show) debuted the first of the platforms, the QuadroM8L (98 users), and now launches the QuadroM26x which supports a maximum of 106 users, with 26 analog devices and up to 80 IP phones (16 IP users in the base configuration). The new platforms have a similar feature set to the larger QuadroM32x launched in 2008, including licensed feature options for Call Recording, ACD and a 32-party Conference Bridge. Visit www.telecomtactics.com for more on the Epygi Quadro and other SMB platforms on the market
Epygi Technologies releases the QuadroM26x, the newest addition to its family of all-in-one IP PBXs designed for small and medium-sized organizations. The QuadroM26x (42-106 users and 45 concurrent calls) is a less expensive and lower capacity version of the QuadroM32x introduced in 2008 as the largest Epygi platform to date (192 IP telephones and up to 64 concurrent calls). Warren Sonnen, Director of Product Management and Marketing at Epygi, explains that after the company launched the QuadroM32x, customers began to demand the more advanced features available on the QuadroM32x, but on a less expensive platform. The QuadroM8L, introduced last spring, and the new QuadroM26x, meet this need. Two ISDN versions, QuadroM12L"i" and QuadroM26x"i", are due out by the end of 2010.
The QuadroM26x is suitable for smaller businesses that need more analog phone support. The rack-mountable unit supports 26 FXS lines, eight FXO lines and an audio analog input/output (unique to the new M platforms), as well as support for 16 IP users in the base configuration. Licenses can be purchased to increase the IP users in blocks of 16, 32 or 64 (up to 80 IP phones total), as well as to add up to 20 ports of call recording, a 32-party conference bridge, Automatic Call Distribution (ACD) and a Barge-in/Silent Monitoring capability. SIP trunking to an ITSP is also possible.
With all Quadro IP PBX systems, voicemail is a standard feature (no license required) and available for every user with some unified messaging functionality such as retrieving stored voicemail messages via e-mail as attachments and receiving notifications via e-mail or SMS. An Auto Attendant with Interactive Voice Response is also standard (pre-recorded or synthesized audio prompts based on VoiceXML) to direct callers to an extension or voice mailbox. As noted, the "M" platforms support some additional productivity applications which are activated by software license key, including the ACD functionality, the monitoring capabilities, the voice conference bridge and call recording.
A wide range of third party IP telephones, wired and wireless, are compatible, including those from preferred Epygi vendors, Aastra, snom, Polycom and Yealink, though any SIP-compliant IP phone will function with the Quadro. For home office and teleworkers, the Quadro Communications Manager (QCM) softphone lets users manage calls via a laptop or desktop PC. All new Quadro IP PBXs include an installed copy of QCM. For mobile employees, Quadro also supports DECT and WiFi technologies via SIP.
Availability/Compatibility: QuadroM26x is now shipping worldwide for $ 2,795 US MSRP (QuadroM8L is $ 2,395). Two ISDN versions, QuadroM12Li and QuadroM26xi, are due out by the end of 2010.
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