If Your Customer Needs to Archive Calls, Epygi and Red Box Deliver

Financial. Medical. Legal. Emergency. Call Centers: Red Box recorders serve these markets with an eye to compliance, flexibility and reliability.

Does your client's company need Red Box? Quality monitoring, incident analysis, real time incident management support and legal compliance are reasons to work with Epygi’s technology partner, Red Box Recorders. Their products allow calls to be recorded, stored and instantly retrieved.

In addition to compliance with legal standards, Red Box uses Mural Visualization which allows users to see an entire incident’s recordings from multiple sources. Calls can be replayed in their entirety, or in part, and additional comments can be recorded for future reference. Because of its customizable software, Red Box recorders offer PDA integration and interoperability with current storage solutions and mobile phones, as well as the IP environment.

Financial Services
Red Box has worked alongside many high profile financial institutions, delivering next generation recording solutions for the latest communication systems in VoIP and network telephony. Supporting customers' unique and ever-changing requirements in the face of increasingly demanding legislation and compliance challenges, combined with a fast moving, highly competitive marketplace. Red Box delivers call recording you can rely on, complete with accurate, impartial and provable incident analysis and real-time incident management support.

Emergency Services
Emergency service professionals are under increasing pressure to perform, especially in light of high profile incidents and new national call handling standards. All Red Box's products and services meet the Government regulations for compliance recording. Calls are recorded and stored, but available at the touch of a button when needed. Red Box has earned a deserved reputation among many organizations responsible for public safety, delivering next generation recording solutions for the latest communication systems, such as VoIP, network telephony and emergency service radio traffic, including digital radio.

Call Centers
Red Box provides users with a call recording solution designed to monitor call center agent interaction with customers. Calls are recoded for training purposes, agent assessment and quality control. Users are provided with accurate, impartial and provable incident analysis and screen data capture.

Features and Benefits

High Reliability and Availability - Ensures full recording compliance

Up to 480 Channels - Frees up cabinet space and reduces cost to replace

High Security - Provides complete 'chain of custody'

Fast Access to calls - Reduces cost of replay requests

Familiar to Wordnet Users - Minimizes training costs and reduces risk of replacement

Commercial Hardware - Easily maintained for lower cost of ownership and less downtime

VOIP Ready - Future proved for IT telephony

Next generation applications - Multiple replays and post incident analysis made easy

Upgrade offer - Cost effective migration from existing Wordnet users

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