Epygi Software Solution:
Auto Dialer

Epygi is proud to announce its exciting new licensable feature, the Auto Dialer, which is available on all the Epygi IP PBXs! Business owners that need to contact customers on a daily basis usually hire additional staff. Whether it is to confirm an appointment or to notify a client that their product is ready, a call must be made. The Epygi Auto Dialer feature gives Epygi IP PBX users the ability to automate this daily process by placing the outbound calls directly to their clients. The messages played to the clients can be prerecorded or updated regularly.

The list to call can be created in any spreadsheet application and exported to .CSV format. The clients contacted can be prompted with a few choices to respond to the information delivered by this automatic call. Many verticals including doctor offices, pharmacies and telemarketing firms are looking for ways to get more out of their staff during limited business hours.

The Epygi Auto Dialer allows live staff members to focus on daily tasks during business hours and after hours the Auto Dialer can place calls to clients in preparation for the next business day. When employees return to the office the following day, they can review the call activity report and adjust schedules or deliveries as needed.

Additionally, the Auto Dialer software can be useful for measuring customer satisfaction and quality control. This can be done by placing automated calls to clients to thank them for their business or to ask them to rate their satisfaction level. Certain negative responses could trigger an automatic connection with a live agent in order to determine the source of the client's dissatisfaction.

Please contact your distributor for more information on pricing and availability.

For the Auto Dialer Technical Data sheet, please click here.

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Come visit Epygi's YouTube Channel! This page will provide you with video tutorials and information about Epygi's products, features and events attended. If you subscribe to the Epygi Technologies, Ltd. YouTube channel during the month of September, you will be entered to win a seven night cruise to an exotic location! Click here to go to the Epygi Technologies, Ltd. YouTube Channel. For more information on the cruise, click here.

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Epygi's Kelly Carden was named one of CRN's 2011 Women of the Channel!

CRN is a world-wide community of product resellers, product vendors, distributors and customers. Every year, CRN celebrates the accomplishments of female employees in the IT channel. Kelly was chosen because she was responsible for recruiting three new North American distribution channels and one French distributor, resulting in sales doubling in North America, compared to the previous year. Though she has only been in the channel for three years, Kelly has made a lasting impact by exponentially growing the reseller base.

Congratulations, Kelly! For more information, click here.

Epygi Technologies Insures Reliability and Cost-Savings for Rodriguez Insurance Agency

Rodriguez Insurance Agency based in Richardson, Texas, serves over 2,000 customers statewide, which includes restaurants, dry cleaners, hotels, apartments, tow truck and trucking companies. Before making a move to expand their business to other states, Rodriguez Insurance Agency needed to upgrade their phone system.

Wanting to take advantage of VoIP capabilities, Rodriguez Insurance Agency switched from their analog PBX key system to Epygi’s Quadro line and software features. The Quadro6L and Quadro Communications Manager (QCM) were installed, and as a result, their costs were reduced and employee productivity increased.

Up and running

IP Living, an Epygi Value-Added Reseller, installed the Quadro6L with the QCM and Grandstream's BudgeTone-200 SIP IP phone in only three hours. Ronnie Rodriguez, CEO of Rodriguez Insurance Company, chose Epygi because it was an affordable alternative to the pricey competitive products of NEC, Nortel, and Avaya.

Gearing up for the future

Epygi systems are easy to use, simple to manage, flexible and reliable. With the Quadro in place, all employees are on an integrated phone and voicemail system, using a unified dialing plan to reach employees at any location. With the help of the QCM, a Windows® based soft phone, remote employees in Columbia and Mexico are a part of the company phone system and can make calls as if they were in the Texas office. The implementation of this software greatly reduces the international calling fees for Rodriguez Insurance Company.

Find Me Follow Me is utilized by all Rodriguez Insurance Company employees, allowing them to have their clients reach them wherever they are. With the new plan to expand business outside of Texas, this feature is especially important so that employees do not miss any calls and can be productive at any location. Rodriguez Insurance Agency looks forward to growing their business knowing that Epygi will meet all their future telecom needs.

To read other successful Epygi case studies, please visit our website.

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Epygi Technologies to be accurate as of the date of publication, is subject to change without notice. Epygi Technologies assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

Epygi is a registered trademark of Epygi Technologies, Ltd. All other products and services are the registered trademarks of their respective holders.