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Technical Support

Epygi support summary and procedures

Epygi's product mix is best suited for small businesses that are looking for alternate, cost effective solutions for their networking or PBX needs. These businesses are also looking to take advantage of features that can only be offered by an IP enabled solution. Epygi's sales and support model is based on working with Channel Partners that understand the needs of these businesses.

Our Channel Partners include our in-country Distributors and their Resellers. Epygi provides direct sales and support to our Distributors. Reseller support is provided by the Distributor. This simple, two-tier approach ensures integrity throughout the sales and support process.

For Resellers who prefer direct support from Epygi, we offer Technical Support Plans as indicated below. Epygi does not provide direct support to end customers. An end customer seeking technical or sales support should complete the following: Find an Epygi Dealer

Technical Resources:

Within our Support Portal, all registered users will have access to Technical Documentation, the Knowledge Base, Software Downloads and the Epygi Forum. Epygi aims to provide as much information as possible via our Support Portal. The resources also include Sales and Technical training materials.

Registration:

End Users: Registering to our Support Portal with a valid Quadro serial number will provide access to manuals and many of the previously mentioned support tools. Registering without a serial number will provide limited access. If you have any issues registering or have questions about products and services, please email sales@epygi.com.
Link: End User Registration

Resellers: Get total access to technical and sales training, co-branded marketing materials, product alerts, installation guides, a tech forum and much more when you become an official Epygi reseller. Dedicated support packages are also available for Epygi certified VARs to gain direct technical support from Epygi Technologies.
Link: Reseller Application

Distributors: Interested Distributors can complete an application at the following link.
Link: Distributor Application

Technical Support Plans
Product Warranty

Questions or comments regarding this page: webmaster@epygi.com

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