Support

Our simple, two-tier approach ensures integrity throughout the sales and support process, while relieving you the stress.

Support Call

Epygi Support Summary and Procedures

Epygi prides itself on providing reliable yet affordable support for small to medium-sized businesses through our certified Integrators. We help you find a cost-effective solution for your networking needs and make sure that you are able to take advantage of all of the available features on your system. We work together with our Distributors and Integrators to ensure that your business's specific needs are always our first priority. By providing direct sales and support to our Distributors, we guarantee customer satisfaction and quality service.

For Integrators who prefer direct support from Epygi, we offer Technical Support Plans. Epygi does not provide direct support to end user customers. An end user customer seeking technical or sales support should complete the following: Find an Integrator.

Support Responsibilities

Epygi makes its documentation and software available to all customers. Many technical questions can also be answered through the Epygi Forum and Knowledge Database. End user Customers should obtain direct technical support from the Integrator that installed the system or another authorized Integrator, if the initial Integrator is unavailable.

Epygi's technical support is provided to its Distributors, Integrators and end users through various methods.

All Distributors, Integrators and end users with a valid QX serial number will have access to Epygi's Channel Portal, which provides:

  • Firmware downloads and release notes for all products
  • Product Manuals: Installation, Administrator's Guide and End User Guide
  • Online Forum for knowledge exchange
  • Knowledge base
  • Various user guides and white papers to describe specific applications and features
  • Technical and sales training materials

Epygi's Integrators and Distributors can also receive direct technical support via the Channel Portal through incident-based problem reporting.

Registration

End Users

Registering to our Channel Portal with a valid QX serial number will provide access to manuals and many of the previously mentioned support tools. Registering without a serial number will provide limited access. If you have any issues registering or have questions about products and services, email sales@epygi.com.

End User Registration

Integrators

Get total access to technical and sales training, co-branded marketing materials, product alerts, installation guides, tech forum and much more when you become an official Epygi Integrator. Dedicated support packages are also available for Epygi certified Integrators to gain direct technical support.

Integrator Application