Product Warranty

We provide up to five year warranty on all of our IP PBXs and Gateways.

Limited Warranty

Epygi Technologies, LLC ('Epygi') warrants to the original end-user purchaser every Quadro and QX to be free from physical defects in material and workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its discretion, either repair or replace products that prove to be defective.

This warranty shall not apply to defects caused by (i) failure to follow Epygi's installation, operation or maintenance instructions; (ii) external power sources such as a power line, telephone line, or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) products that have had their original manufacturer's serial numbers altered, defaced, or deleted; (v) damage due to lightning, fire, flood, or other acts of nature.

In no event shall Epygi's liability exceed the price paid for the product from direct, indirect, special, incidental or consequential damages resulting from the use of the product, its accompanying software or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation, expressed, implied or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability or fitness for any particular purpose.

Return Policy

If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The Integrator will provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization Number to your retailer.

Please provide a copy of your original proof of purchase. Upon receiving the defective unit, Epygi, or its service center, will use commercially reasonable efforts to ship the repaired or a replacement unit within ten business days after receipt of the returned product. Actual delivery times may vary depending on customer location. The Distributor is responsible for shipping and handling charges when shipping to Epygi.

European Limited Warranty

The European Limited Warranty is the same as the Limited Warranty above, except the warranty period is for two years from the date of purchase.

Extended Warranty

Extended Warranty Option

Epygi offers an extended warranty program available for purchase by end users. This option is available at the time of purchase, extending the users original warranty for an additional 3 years. Combined with the original warranty, the extended warranty would offer a total of 5 years protection for European end users and 4 years protection for non-European end users.

Extended Warranty Statement

Epygi Technologies, LLC extends its Limited Warranty for an additional period of three years from the date of the termination of the original Limited Warranty period (proof of purchase required).