Epygi Technologies, Ltd. ('Epygi') warrants to the original end-user purchaser every Quadro to be free from physical defects in material and workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its discretion, either repair or replace products that prove to be defective.
This warranty shall not apply to defects caused by (i) failure to follow Epygi's installation, operation or maintenance instructions; (ii) external sources such as a power line, telephone line, or connected equipment; (iii) Products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) Products that have been opened or had the original manufacturer's serial numbers altered, defaced, or deleted;(v) damage due to lightning, fire, flood, or other acts of God.
In no event shall Epygi's liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose.
If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The retailer will provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization Number to your retailer.
Please provide a copy of your original proof of purchase. Upon receiving the defective unit Epygi or its service center will use commercially reasonable efforts to ship a repaired or replacement unit within ten (10) business days after receipt of the returned product. Actual delivery times may vary depending on customer location. The Distributor is responsible for shipping and handling charges when shipping to Epygi.
Epygi reserves the right to revise or update its products, pricing, software or documentation without obligation to notify any individual or entity.
The European End User Warranty is the same as the End User Warranty above except the original warranty period is for two (2) years from the date of purchase.
Epygi has an extended warranty program that is available for purchase by end users. The option is offered at the time of purchase and extends the users original warranty for an additional 3 years. Combined with the original warranty, the extended warranty would offer a total of 5 years protection for European End Users and 4 years protection for non-European End Users.
Epygi Technologies, Ltd. ('Epygi') extends the Limited Warranty for an additional period of three (3) years from the date of the termination of the original Limited Warranty period (proof of purchase required).
For units that are out of warranty or are excluded from warranty for reasons expressed in the Limited Warranty statement, the unit can be sent directly to Epygi (at customer's expense) for assessment and to determine a repair cost. A $ 50 USD inspection fee is assessed on all out of warranty units, regardless whether the unit is repaired or not. The quoted repair cost and inspection fee will need to be paid before the unit is repaired. The total cost will not exceed 50% of the current MSRP. If the unit is repaired Epygi will pay the shipping cost to return the unit to the customer. If the customer declines to have the unit repaired then the return shipping costs will be at the customer's expense. A repaired unit is warranted for 30 days. To initiate repair for an out of warranty unit, a technical support request should initially be opened with the Reseller to request an RMA for the unit.
Epygi offers an Advance Replacement option for units that are out of warranty or are excluded from warranty for reasons expressed in the Limited Warranty statement. A "B" stock unit can be purchased for 50% off the current MSRP. Epygi will send the replacement unit using next-day shipping after receiving an approved Credit Card payment. Along with the replacement unit, Epygi will send a prepaid return-shipping label for return of the defective unit. If the defective unit is not received within 15 working days then the remaining 50% of the MSRP will be charged to the Credit Card. The replacement unit is warranted for 90 days however, the customer will have the option of purchasing a warranty for the replacement unit and this will need to be completed at the same time as the initial payment. To initiate an Advance Replacement for an out of warranty unit, a technical support request should be opened to request an RMA for the unit.
Note: Next day shipping and prepaid return-shipping labels can only be offered within the continental United States.