Case Studies – Retail
CPAP Australia
CPAP assists customers with products to prevent snoring and sleep apnea. They have been very impressed with Epygi’s multitude of features, especially Call Waiting and Three-Way Conferencing. For all of CPAP’s ten locations, they were able to reduce costs per call by 65 cents in the first few months, and continue to save money on calls and labor costs annually.
DocuXperts
DocuXperts, located throughout Mexico, is a national provider of customized office supplies including computers, printers, scanners and projectors. Upon the installation of Epygi’s Quadro line, DocuXperts was most impressed with the full set of features that were included at no additional cost on the IP PBX system, especially Voicemail, Call Paging and Call Statistics. With their new Epygi system, DocuXperts was able to drastically increase employee productivity and customer satisfaction.
Global IT Services
Previously using Panasonic products, Global IT Services decided to install Epgyi’s Quadro2x. Based in Sunshine Coast Queensland, Australia, Global IT Services sources, sells and supplies PoE clock devices and associated hardware. This technology company decided to implement Epygi products in order to reduce external mobile phone call costs, better direct enquiry, phone extensions that followed staff as they traveled and more.
Millennium Mall
Millennium Mall is one of the most visited retail shopping centers in Caracas, Venezuela. With six floors and 215 stores and restaurants, a reliable phone system was critical to the success of their business. Along with calls, they were able to provide maximum security by connecting IP cameras and video phones to the QuadroM32x. In addition, users have found many extension ringing and Call Forwarding features beneficial.
Technopolis
Bulgaria’s hypermarket chain TECHNOPOLIS consists of 32 stores across four major cities and prides itself on unique hands-on consumer experience. With an enterprise Siemens PBX at headquarters and a NEC PBX at each retail store, TECHNOPOLIS was in need of a system that could unify all locations and minimize costs. After installing a QX1000 in their headquarters and 32 Quadro ISDN Gateways in front of each NEC PBX, TECHNOPOLIS was able to reduce their telecom bill by 30-40%.
Technopolis
Bulgaria’s hypermarket chain TECHNOPOLIS consists of 32 stores across four major cities and prides itself on unique hands-on consumer experience. With an enterprise Siemens PBX at headquarters and a NEC PBX at each retail store, TECHNOPOLIS was in need of a system that could unify all locations and minimize costs. After installing a QX1000 in their headquarters and 32 Quadro ISDN Gateways in front of each NEC PBX, TECHNOPOLIS was able to reduce their telecom bill by 30-40%.