January 2018 Newsletter

ITEXPO 2018

Epygi Technologies to Exhibit at ITEXPO Florida 2018

Epygi will be showcasing its QX Line of customizable and reliable IP PBXs and Gateways along with its newly introduced ecQX Cloud Services at ITEXPO 2018, in Ft. Lauderdale, Florida. Come see us at booth #217 to learn more about Epygi's strategy for cost-effective cloud and premise based integrated communication solutions.

ITEXPO Florida 2018 is one of the world's leading business technology tradeshows which will converge education, innovation and networking across the entire community of IT professionals and thought leaders.

"Epygi is looking forward to participating at one of the highly attended communication and technology fairs. We will be unveiling our new-era ecQX Cloud Services and will be also showcasing our robust and solid-state IP PBXs and Gateways that fit well with various solutions," said Mario Espaillat, Sales Channel Manager of Epygi Technologies.

For more information on ITEXPO go here.

 

MORE IP Phones are NOW Interoperable with Epygi QX IP PBXs

IP Phones Interop


Epygi never stops growing and expanding. We have been partnering with leading phone manufacturers for many years and never stop making new partnerships thus making sure our customers get the most out of our combined solution.

Epygi has recently expanded the list of IP phones which can be efficiently auto provisioned by our QX line of products:

  • Plug and Play and Auto Configuration support for the Yealink CP920, CP960, SIP-T40G, SIP-T52S, SIP-T54S, SIP-T56A and SIP-T58A/V conference, audio and video phones.
  • Plug and Play and Auto Configuration support for the Fanvil H2/H2S, H3, H5 IP phones.
  • Auto Configuration support for the Htek UC924 and UC926 IP phones.
  • Plug and Play and Auto Configuration support for the Panasonic KX-HDV130 and KX-HDV230 IP phones.
  • Plug and Play and Auto Configuration support for the snom D745 and Akuvox R15(P) IP phones.

With the upcoming software release the Polycom VVX 301/311 and VVX 401/411 phones would also be included in the list of supported IP Phones and would have Phone Book service available.

Going forward Epygi would be constantly expanding its list of supported IP Phones, making sure more new and current models have been tested and provisioned properly for your convenience.

Send an email to sales@epygi.com for more information.

Provide Quality Customer Service with Epygi's Call Center Solution

Call Center


The RIGHT call center solution helps companies deliver exceptional customer service, cut costs and build good customer relationships. Epygi's call center solution is a reliable and scalable tool, all wrapped up in a simple and user-friendly interface.

Epygi's Automatic Call Distribution (ACD) feature together with Epygi ACD Console (EAC) tool provide a complete and robust solution for modern call centers. ACD is designed to receive and queue high-volume inbound calls, then distribute queued calls to the available agents in a call center whereas EAC is a web application designed to monitor agents activity, store and format data and produce real-time statistical reports.

Best of all, agents can be located anywhere, including remote extensions or mobile phones and can participate in more than one queue. For example; they can service the sales and support call queues at the same time. There are other valuable functions available with this solution, such as the ability of agents to flag each call by including follow-up topics or action items for later review and follow-up.

It provides call center management with the information required to properly monitor call queues in real-time. Supervisors can be assigned to queues for managing and controlling agent activity and can also get detailed reports. They can easily record calls and barge into active calls, between agents and customers, for quality control purposes.

To learn more about this solution contact us at sales@epygi.com.


THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Epygi Technologies to be accurate as of the date of publication, is subject to change without notice. Epygi Technologies assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

Epygi, Quadro and QX are registered trademarks of Epygi Technologies, LLC. All other products and services are the registered trademarks of their respective holders.


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