Integrate Epygi PBX with ZohoCRM

With Epygi’s on-premise and cloud PBXs integrated with Zoho, you’ll expand the tool-set of your customers with features such as click-to-dial, screen pop-ups for incoming and outgoing call information, registration of all calls inside the Zoho platform. It is compatible with ZohoCRM via Zoho PhoneBridge.

You can get the extension here: https://marketplace.zoho.com/app/crm/epygi-pbx-extension-for-zoho

You can sign up and get started with a FREE trial of ZOHO CRM in no time here: https://go.zoho.com/Pen

Productivity

You can make calls with one click from Zoho platform. On inbound calls you will have detailed information about the customer before answering the call. The call details will be automatically stored in the customer’s profile on Zoho platform.

Flexibility

Epygi ACD agents can easily switch from using the Epygi tools to ZohoCRM tools, every time choosing the most appropriate way for working on the current task.

Reliability

With Epygi’s redundancy feature available both for on-prem QX PBX as well as cloud ecQX PBX, the Epygi and Zoho integration is even more reliable. The agents using ZohoCRM will not miss any call and the service will always be available for making the outbound calls.

Support

Epygi provides reliable and affordable support for its Integrators. We help you find a cost-effective solution for your networking needs and make sure that you can take advantage of all the features on your system. We work together with our customers to ensure that your business’s specific needs are always our first priority.

Find out what you can do with integration!

Incoming Call Information

When call arrives to agent’s phone, the pop-up window in Zoho screen displays the calling customer’s detailed information, helping the agent to prepare before answering the call.

Call from Zoho

The user may easily initiate the call from Zoho screen clicking on the phone number in the customer’s record.

Storing call detail logs on Zoho

For better tracking all call detail logs generated by Epygi PBX are being sent to Zoho for storing with customers’ information.

Never miss a call

Epygi PBX in redundancy configuration integrated with ZohoCRM allows to have a high availability system. The system will always be up for making the outbound calls and receiving the inbound calls.