Epygi Virtual Intelligent Assistant (EVIA)

EVIA (Epygi Virtual Intelligent Assistant) is a powerful OpenAI-powered virtual assistant designed specifically for modern business communications.

Unlike generic AI answering services, EVIA is fully integrated into Epygi’s QX and ecQX IP PBX platforms, giving businesses something competitors often cannot: true AI intelligence combined with complete PBX control.

Natural AI Conversations for Modern Businesses
EVIA communicates naturally with callers in more than 60 languages, answers questions in real time using company-specific knowledge, intelligently transfers calls, routes callers based on business hours and rules, and provides full call transcription and history.

With realistic AI voices, EVIA delivers a professional customer experience 24/7 while helping businesses improve efficiency and reduce workload.

Hassle-Free Integration
While many competing solutions require separate AI accounts, third-party configurations, complex integrations, or even replacing existing phone systems, EVIA is managed entirely by Epygi. Customers simply activate the service and start using AI immediately — no OpenAI account management, no complicated setup, and no additional infrastructure required.

“EVIA isn’t just an automated recording; it’s an intelligent team member that understands intent and communicates naturally,” said Mario Cuello. “By integrating this directly into our mature PBX architecture, we are offering something our competitors can’t: full telephony control combined with the world’s most advanced AI, all under one roof.”

Why EVIA Outshines the Competition

EVIA enters the market with a robust feature set that challenges both traditional PBX vendors and newer AI-only offerings:

Native PBX Integration: EVIA functions as a QX Auto Attendant extension, enabling it to serve as an intelligent IVR or even an ACD agent.
Multi-Language Support: EVIA supports 60+ languages
Simplified Pricing: EVIA is sold in transparent, pre-paid blocks of 160, 330, and 660-minute packages that do not expire until fully used, and is supported across all Epygi QX/UC platforms.
Knowledge-Based Intelligence: By matching caller speech against a custom vector database, EVIA provides real-time, accurate answers about a company’s specific products and services.
Advanced Call Control: EVIA can greet callers by name, route calls based on date and time, and perform intelligent transfers to extensions or queues.
Complete Transparency: Every interaction is logged in the Call History, providing full transcriptions, caller details, and duration for quality assurance and lead tracking.

Built for Real Business Environments
Operating directly within the Epygi PBX environment, EVIA allows organizations to maintain control over extensions, queues, auto attendants, call routing, ACD, and CRM integrations.

This makes EVIA ideal not only for SMBs, but also for hotels, healthcare providers, retailers, service organizations, and multi-location businesses that require enterprise-grade telephony functionality alongside conversational AI.

Businesses can choose from 10 distinct voices to match their brand’s personality and immediately deploy EVIA as a “receptionist” or “personal assistant” agent, intelligent IVR, or digital ACD agent to modernize front-office operations.