AI-Powered Solutions

Bring AI into everyday business communications with Epygi. Our AI-powered solutions help businesses improve customer interactions, automate routine communication tasks, turn conversations into useful information, and simplify system support and management.

From intelligent call handling and transcription to voice automation and AI-assisted support, Epygi brings practical AI capabilities directly into business communications.

Experience Epygi AI – Free Configuration & Personalized Demo

Interested in one of our AI-powered solutions? Our team will configure the feature and provide a FREE personalized demo, so you can experience how it works with Epygi and see how it can support your business.

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Epygi Intelligent Virtual Assistant

Epygi Intelligent Virtual Assistant (EVIA) communicates naturally with callers in multiple languages, provides information about your company and products, and can perform actions such as transferring calls, greeting callers by name, and routing calls based on business needs. It is configured directly through the Epygi QX PBX, with no third-party AI accounts to create or manage. Epygi handles the AI infrastructure and integrations, providing a simple, plug-and-play experience.

Key Capabilities

Natural caller interactions in 60+ languages
Answers using your organization’s knowledge base
Transfers and routes calls based on predefined requirements
Greets callers by name and supports personalized interactions
Uses real-time speech processing and text-to-speech
Maintains call and transcription history for easier review
Works with Epygi QX and ecQX systems

Voice Mail & Call Recording Transcription

Epygi’s Transcription uses AI to convert voicemail messages and recorded calls into clear, readable text, making conversations easier to review, reference, and manage.

For recorded calls, Epygi goes beyond basic transcription with speaker diarization to distinguish between speakers, sentiment detection to identify positive, neutral, or negative sentiment, and optional AI-generated call summaries.

Key Capabilities

Transcribes Voice Mail (VM) and Call Recording (CR)
Distinguishes between speakers with built-in diarization
Identifies positive, neutral, or negative sentiment
Optional AI-generated call summaries
Voicemail transcriptions delivered by email
Recorded call transcriptions securely delivered through FTP or TFTP

Text-to-Speech

Epygi’s Text-to-Speech transforms written text into natural-sounding audio messages, making it easy to create and update greetings, prompts, and other voice messages without professional voice recordings. It is especially useful for multilingual environments, seasonal promotions, and frequently changing messages.

Voice-Enabled Auto Attendant

Epygi’s Voice-Enabled Auto Attendant (IVR) uses AI speech recognition to let callers navigate menus using natural voice commands as well as traditional keypad input. This makes call navigation faster and easier while also supporting hands-free use and greater accessibility.

AI Assistant for ecMON

The ecMON AI Assistant (AIA) is trained on Epygi’s own documentation to provide practical troubleshooting guidance, step-by-step instructions, and answers to technical questions. It maintains the context of the conversation, allowing users to ask follow-up questions and find the information they need—helping end users and resellers resolve issues faster and reduce support effort.