AI Powered Solutions

Epygi delivers a powerful portfolio of AI-driven features designed to transform business communications and elevate the overall user experience. These intelligent capabilities – including EVIA (Epygi Virtual Intelligent Assistant), Voice Mail and Call Recording Transcription, Text-to-Speech, Voice-Enabled Auto Attendant for custom scenarios, and the AI Assistant (AIA) within the Epygi Cloud Monitoring Service (ecMON) – help organizations communicate smarter, respond faster, and operate more efficiently. Most AI features are activated through simple licensing, while the AI Assistant is available to all Epygi customers with an active ecMON subscription, enabling businesses and resellers to unlock advanced AI benefits precisely when and where they are needed.

Epygi Intelligent Virtual Assistant

Introduction

Epygi Intelligent Virtual Assistant (EVIA) is an OpenAI-powered virtual assistant that communicates naturally with callers in multiple languages, provides information about the company and its products, and performs actions such as call transfers, greeting callers by name, and much more.

During a call, user speech is processed in real time and matched against the organization’s knowledge base stored in a vector database. Relevant data is retrieved and converted into speech before being delivered back to the caller.

EVIA can be used in many areas of the PBX, including as an intelligent IVR, an ACD agent, and more. EVIA is available on all Epygi IP PBX products of the QX /UC line.

The EVIA configuration is handled entirely on the Epygi QX PBX, eliminating the need for customers to create or manage accounts with third-party AI providers like OpenAI. All AI infrastructure and integrations are centrally managed by Epygi, providing a seamless, “plug-and-play” experience for the end user.

EVIA Architecture

EVIA functions as a QX Auto Attendant–type extension with an optionally assigned DID number. It receives incoming calls and forwards them to the SIP endpoint hosted on OpenAI, which answers the calls. Once the SIP connection between the caller and the OpenAI SIP endpoint is established, the EVIA backend running on a cloud server starts message exchange with the OpenAI SIP endpoint.

EVIA licenses are paired with an AI Transcription license and sold in pre-paid blocks of 160, 330, and 660 minutes.

EVIA Features

• Greet Callers by Name
• Answer the questions related to the company’s products and services
• Transfer calls
• Route calls based on date and time
• Supports 60+ languages
• Supports 10 voices
• Supports Call History with the call start time, duration, caller phone number, and full call transcription
• More features are planned for future release

Voice Mail and Call Recording (with Diarization) Transcription

Epygi’s Voice Mail (VM) and Call Recording (CR) AI-powered Transcription feature automatically converts audio messages into clear, readable text. Voice mail transcriptions are conveniently sent to users via email, while transcriptions of recorded calls can be securely delivered through FTP or TFTP. With built-in diarization, the Call Recording Transcription system distinguishes between speakers, detects sentiment (positive, neutral, or negative), and can optionally generate a concise summary — delivering clearer, more structured, and insightful call transcripts.

In addition, the transcription highlights speaker sentiment – such as positive, neutral, or negative tone and includes an optional conversation summary that provides a quick overview of the conversation’s main points and conclusions.

This transcription feature brings efficiency and clarity to any business that relies on voice communication, such as customer support centers, healthcare providers, legal firms, and sales teams. It simplifies message tracking, record-keeping, and compliance by turning audio into searchable text. It can also improve staff productivity by allowing quick access to critical information without the need to listen to long recordings.

Text-to-Speech Transcription

Epygi’s Text-to-Speech Transcription, an AI-powered licensable feature, transforms written text into natural-sounding audio messages. This feature allows businesses to easily customize greetings, prompts, and other voice messages for user and auto-attendant extensions without the need for professional voice recordings.

Ideal for businesses, call centers, and service providers, this feature significantly improves operational efficiency by removing the need for time-consuming and costly manual voice recordings. It enables quick and easy updates to voice content, making it especially valuable in multi-language environments, seasonal promotions, or dynamic settings where messaging needs to change frequently and reliably.

Voice-Enabled Auto Attendant for Custom Scenarios

Epygi’s Voice-Enabled Auto Attendant (IVR), powered by AI speech recognition, lets callers navigate menus using natural voice commands in addition to traditional keypad input. This creates a more intuitive and efficient calling experience, particularly valuable for organizations with complex call flows or high call volumes.

Voice interaction enhances accessibility and supports hands-free scenarios, making it ideal for callers who are driving, multitasking, or have limited mobility. The result is a smoother, faster, and more inclusive experience for all callers.

AI Assistant for ecMON

Epygi has introduced an AI Assistant (AIA) to its ecMON cloud service, powered by OpenAI. Trained on Epygi’s own documentation, the assistant goes beyond general responses and can provide practical troubleshooting guidance, step-by-step instructions, and expert recommendations. It interacts in a natural, conversational way and remembers the context of previous questions, allowing customers to dig deeper or refine their inquiries without starting over.

This enhancement brings significant value by reducing response times, improving self-service capabilities, and minimizing the effort required to resolve common technical issues. It helps both end users and resellers get clearer answers faster, ultimately boosting productivity and reducing support overhead.