AI-Powered Solutions

Bring AI into everyday business communications with Epygi. Answer and route calls, review voicemails and recorded conversations as text, create phone greetings from written prompts, and get help troubleshooting your Epygi system.

Epygi will configure any AI feature you choose for a free, personalized demo. Request a Free Demo

Epygi Virtual Intelligent Assistant

Epygi Virtual Intelligent Assistant (EVIA) communicates naturally with callers in multiple languages, provides information about your company and products, and can perform actions such as transferring calls, greeting callers by name, and routing calls based on business needs. It is configured directly through the Epygi QX PBX, with no third-party AI accounts to create or manage. Epygi handles the AI infrastructure and integrations, providing a simple, plug-and-play experience.

Key Capabilities

  • Natural caller interactions in 60+ languages
  • Answers using your organization’s knowledge base
  • Transfers and routes calls based on predefined requirements
  • Greets callers by name and supports personalized interactions
  • Uses real-time speech processing and text-to-speech
  • Maintains call and transcription history for easier review
  • Works with Epygi QX and ecQX systems

Voice Mail & Call Recording Transcription

Epygi’s AI transcription turns voicemails and recorded calls into readable text, so you can scan for key details and follow up without replaying the audio.

Key Capabilities

  • Transcribes Voice Mail (VM) and Call Recording (CR)
  • Distinguishes between speakers with built-in diarization
  • Identifies positive, neutral, or negative sentiment
  • Optional AI-generated call summaries
  • Voicemail transcriptions delivered by email
  • Recorded call transcriptions securely delivered through FTP or TFTP

Text-to-Speech

Epygi’s Text-to-Speech transforms written text into natural-sounding audio messages, making it easy to create and update greetings, prompts, and other voice messages without professional voice recordings. It is especially useful for multilingual environments, seasonal promotions, and frequently changing messages.

Voice-Enabled Auto Attendant

Epygi’s Voice-Enabled Auto Attendant (IVR) uses AI speech recognition to let callers navigate menus using natural voice commands as well as traditional keypad input. This makes call navigation faster and easier while also supporting hands-free use and greater accessibility.

AI Assistant for ecMON

The ecMON AI Assistant (AIA) is trained on Epygi’s own documentation to provide practical troubleshooting guidance, step-by-step instructions, and answers to technical questions. It maintains the context of the conversation, allowing users to ask follow-up questions and find the information they need—helping end users and resellers resolve issues faster and reduce support effort.

See how a personalized EVIA demo can work for their business.