AI Powered Solutions

Epygi offers advanced AI-powered features designed to enhance communication efficiency and user experience across a wide range of business environments. Two standout capabilities—Voice Mail/Call Recording Transcription and Text-to-Speech Transcription—provide seamless ways to manage voice interactions more effectively. Whether it’s turning spoken messages into accurate text or converting written content into professional audio, these licensable features help businesses streamline workflows, improve responsiveness, and reduce operational overhead. Perfect for industries that rely heavily on voice communication, these tools add intelligence and flexibility to Epygi’s robust telephony solutions.

Voice Mail or Call Recording (with Diarization) Transcription

Epygi’s Voice Mail and Call Recording Transcription is an AI-powered feature that automatically converts audio messages into clear, readable text. Voice mail transcriptions are conveniently sent to users via email, while transcriptions of recorded calls can be securely delivered through FTP or TFTP. With support for diarization, the system can distinguish between speakers, making the call recording transcriptions more organized and insightful.

This transcription feature brings efficiency and clarity to any business that relies on voice communication, such as customer support centers, healthcare providers, legal firms, and sales teams. It simplifies message tracking, record-keeping, and compliance by turning audio into searchable text. It can also improve staff productivity by allowing quick access to critical information without the need to listen to long recordings.

Text-to-Speech Transcription

Text-to-Speech Transcription is also an AI-powered licensable feature that transforms written text into natural-sounding audio messages. This feature allows businesses to easily customize greetings, prompts, and other voice messages for user and auto-attendant extensions without the need for professional voice recordings.

Ideal for businesses, call centers, and service providers, this feature significantly improves operational efficiency by removing the need for time-consuming and costly manual voice recordings. It enables quick and easy updates to voice content, making it especially valuable in multi-language environments, seasonal promotions, or dynamic settings where messaging needs to change frequently and reliably.