QX20 IP PBX

QX20 IP PBX

Product Overview

The QX20 IP PBX is a full featured IP PBX and is designed for offices with as many as 32 users. The QX20 can support up to 32 IP devices and 10 concurrent calls. SIP trunking allows for the QX20 to connect directly to an ITSP with no additional equipment. The QX20 includes a firewall and SIP Intrusion Detection for optimal security. E1, T1, FXO and FXS ports can easily be provided using the Epygi QX Gateways. For a very reasonable price, you can get a fully functional, modular and feature-rich IP PBX.

QX20 Datasheet

Key Facts

Interconnection with  QX Gateways

IP phones 12
Additional IP phones with keys 20
Total phones 32
Concurrent calls 6
Additional concurrent calls with keys 4
Ethernet LAN port (10/100/1000) 1
Ethernet WAN port (10/100/1000) 1
Audio In port 1
Audio Out port 1
SD slot 1
GATEWAYS Recommended Number (max)
QXFXO4 2
QXE1T1 1
QXFXS24 1
QXISDN4 1

All products are guaranteed a One Year Warranty and a Two Year Warranty for European Union customers. An additional Three Year Warranty is available for purchase. Click here for more information about our product support and warranties.

NOTE: Customers can still purchase licenses for older Quadro products that are no longer available for sale.

Features Included with Your QX IP PBX

The following is the list for group of features available for free on your QX IP PBX product.

 

Automatic Backup/Download of QX Configuration
This feature provides automatic scheduled backup and download of QX’s configuration to the specified location or send via email.
Automatic Firmware Updates for installed IP Phones
This feature allows your QX to identify the firmware on each installed IP phone and automatically load the proper firmware updates.
Automatic QX Firmware Update
This feature provides automatic notification or firmware update when the QX IP PBX new SW becomes available on the Epygi Support Portal.
Daylight Savings Time Adjustment
This feature allows your QX IP PBX to automatically adjust for daylight saving time.
Custom Language Pack support
Your system’s voice prompts, the QX and the supported phones GUI pages can be configured to fit a variety of different downloaded languages.
Customizing the system voice messages
The system voice messages can be customized either for the selected extensions (user and auto-attendant extensions) or for all user extensions on QX at once. The following methods are available for customizing the system voice messages on QX: upload an earlier recorded file in the appropriate WEB configuration page, record a new voice message on the phone by using the Voice Mail Service (VMS), or record a new voice message on the IP phone by using the Record from Extension service available for extensions.
IP Phone Plug-and-Play
Plug-and-Play allows for the list of supported IP phones to automatically acquire an extension and an IP line on the system and auto-configure without you having to intervene.
QXFXO4, QXE1T1 and QXFXS24 Gateways Auto Configuration
The Auto Configuration allows your QX IP PBX to detect and automatically configure ports added via the QXFXO4, QXE1T1 and QXFXS24 Gateways. The new ports appear in the IP PBX’s Graphical User Interface (GUI).
Enhanced System Logging Support
The QX IP PBX’s Graphical User Interface (GUI) has extensive logging utilities to assist in gathering information for problem resolution.
Remote IP Phone Support
You can be remotely located from the QX IP PBX and can take advantage of the same features as if you were in the office.
User Right Management
The User Rights Management service is useful to the QX administrator in order to set the restrictions for certain PBX users to manage the QX configuration. It allows to set restrictions on the GUI access for various PBX users, permits or denies access to certain Web GUI configuration pages.
Voicemail Setup via Phone
This feature allows the voice-enabled wizard to guide you through setting up your personal recorded username, password and voicemail greeting per extension.

Auto Attendant with standard and customizable scenarios.
The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesized audio prompts.
Call History for the auto attendant custom scenario.
Input options that are configured for auto attendant custom scenarios and selected by external callers, who navigate on the custom scenario, are recorded and saved as historical data. This data can be retrieved and processed accordingly, exported as a file in XML format and analyzed to decide the effectiveness of the pre-configured custom scenarios.
Call Hunting
Call Hunting allows incoming calls to sequentially ring several extensions so that the first available person can answer the call.
Simultaneous Ring
This feature allows incoming calls to ring simultaneously several extensions so that the first available person can answer the call.
Call Pickup
Call Pickup allows you to define pickup groups by grouping extensions together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group.
Call Queue
This feature allows incoming callers to be held in a queue while they listen to a customizable recorded message. The caller will then be sent to voicemail or redirected to another extension if not answered in the defined timeframe.
Extension Status
This feature allows a receptionist’s phone to monitor multiple managers’ phones and provide information on the extension’s status – off-hook, on-hook or ringing.
Hot Desking
Hot Desking is ideal for an office with multiple workers using a single physical phone at different time frames to log in to the handset and use it as their own extension.
Multi-Company Receptionist
The Multi-Company Receptionist feature allows one receptionist to answer calls from predetermined numbers, each identified to a specific company, saving you time and money.
Emergency Interrupt
Emergency Interrupt allows to interrupt the active calls and connect directly to called extension in case of emergency.

Call Hold
Call Hold keeps one line “off hook” and connected while you make or receive a call on another line. You also have the ability to take the original call off hold and resume the conversation.
Call Park
Call Park allows putting the call on hold at a specific Call Park extension number to be resumed by someone on another phone. That person can pick up the call by keying the Call Park extension number. If no one is available to take the call at the other location, it will “ring back” to the original extension alerting the person who originally parked the call.
Call Park on the Auto Attendant
Call Park on the Auto Attendant supporting both Park and Page. To automatically answer the call from an external caller, park it on a free Call Park extension within the specified group of Call Park extensions, and page a paging group announcing there is a call to pick up. Ideal for retail stores.
Call Transfer
Call Transfer enables you to forward the active calls to another destination.
Call Waiting
Call Waiting alerts you that you have an incoming call on an engaged line, allows you to hold your current call, take the second call and gives you the ability to switch back to the original caller.
Three-Way Conferencing
Three-Way Conferencing allows the caller and two other parties to speak together on one connection.
Emergency Interrupt
Emergency Interrupt allows to interrupt the active calls and connect directly to called extension in case of emergency.
Scheduling
Scheduling feature allows controlling the call routing rules and auto attendant scenarios automatically based on the preconfigured weekly schedules of working and non-working hours.

Call Blocking
Call Blocking prevents calls from pre-selected numbers from ringing through. This feature gives you the opportunity to avoid unwanted callers.
Direct Transfer to a Voice Mailbox
Direct Transfer to a Voice Mailbox allows a caller to be transferred directly to the voicemail box of another extension.
Distinctive Ringing
Distinctive Ringing gives you the opportunity to program your IP phones to produce distinctive ring tone sounds for identified callers and to categorize incoming calls made to direct lines (service, sales, billing, etc.).
Do Not Disturb
Do Not Disturb allows routing all your incoming calls through the PBX directly to your voicemail. Your phone will no longer ring during the specified timeout when this setting has been switched on.
Hiding Caller ID
Hiding Caller ID allows you to block your phone number from being identified by the call recipient.

Auto Redial
Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. You only need to pick up the phone to be connected to the number you were trying to reach.
Call Paging
Call paging allows you to dial into the overhead or external speakers of telephones in order to make voice announcements. We can do multicast paging groups and store and forward paging.
Park and Page
Park and Page to automatically receive a call, park it on a free group park extension and page a paging group. Ideal for retail stores.
Parent/Child Extension configuration
Parent/Child Extension configuration allows the creation of child extensions tied to a parent. Regarding the inbound/outbound calls the groups of parent/child extensions work as one extension on multiple devices. Child extensions do not use an IP line on the PBX. Ideal to use with eQall softphone.
Phone Book
Phone Book provides users with the ability to scroll through a company’s Global Contact Directory on the phone and dial the desired extension easily.
Intercom
Intercom allows for room-to-room communication via telephone sets with auto-answer on the called telephone.
Speed Dial
Speed Dial gives you the ability to “save” frequently called numbers so that they can be easily dialed on your extension with an assigned shortcut of digits.
Global Speed Dial Directory
Global Speed Dial Directory in addition to personal speed dialing codes for individual extensions, supports speed dialing codes shared between all extensions on the PBX.
Alarm
This feature allows setting an alarm call one time only or repeatedly for the desired days in a week. The alarm call will be activated automatically by the pre-configured date/time with a precision of up to seconds. You can use your own alarm message, by uploading it as a file or record it from the phone.
Dial & Announce
Dial & Announce supports calls simultaneously to the predefined list of destinations. When answering the call, the uploaded as a file or recorded from the phone audio message will be played to the receiver. The Dial & Announce calls can be activated automatically by schedule or triggered by a call to the extension which is configured with Dial & Announce service.
Emergency Interrupt
Emergency Interrupt is used to interrupt the active calls and connect directly to called party in case of an emergency.
Authorized Phones
The Authorized Phones service is used to define the list of trusted external users, allows accessing the auto-attendant Call Relay menu automatically by recognizing the originators’ Caller ID. When adding an authorized phone number to the list, select a QX extension for login. Calling the auto attendant, the trusted users’ Caller ID will be recognized and the caller will automatically be logged in to the Call Relay menu. The Caller ID will be associated with the extension in the Login Extension field and as such the caller will bypass the usual prompt to enter the extension and extension password.
Callback on Auto Attendant
Authorized callers can initiate Callback by dialing the Auto Attendant and hanging up the call during the specified time out, without waiting for the Auto Attendant prompt. QX will call back to the authorized phone number and play the Auto Attendant prompts when answered. At this point, all Auto Attendant services, like connection menu, Remote Access Menu, Call Relay Menu are available to the authorized caller. This allows authorized callers to save calling charges when using the Call Relay or other Auto Attendant services on the QX.
Click To Call Chrome extension
Epygi’s Click To Call Chrome extension is used for making one-click calls via QX to phone numbers shown on the web pages. The Chrome extension detects the phone numbers on the web page and as soon as the user hovers over one of them, a callout pops up with the detected phone number and the “Call” icon.
WebRTC Click2Call
WebRTC Click2Call feature is available on the QX3000, QX5000 and ecQX. Is used to make WebRTC calls from a web browser having WebRTC support to QX extensions or to destinations, which are external to QX.
Customizing the System Voice Messages
The system voice messages can be customized either for the selected extensions (user and auto-attendant extensions) or for all user extensions on QX at once. The following methods are available for customizing the system voice messages on QX: upload an earlier recorded file in the appropriate WEB configuration page, record a new voice message on the phone by using the appropriate option in the Voice Mail Service (VMS), or record a new voice message on the IP phone by using the Record from Extension service available for extensions.
Receptionist Phone Configuration Wizard
The Receptionist Phone Configuration Wizard allows configuring a new receptionist. Applicable to most of the Epygi supported IP phones.
Scheduling
Scheduling feature allows controlling the call routing rules and auto attendant scenarios automatically based on the preconfigured weekly schedules of working/non-working hours.
Hot Desking
Hot Desking is ideal for an office with multiple workers using a single physical phone at different time frames to log in to the handset and use it as their own extension.
Hold Music
Hold Music (“.WAV” and “.MP3” Files Upload) allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call.
IP Phones Logo
IP Phones Logo is used to upload a custom logo for the IP phones. The uploaded custom logo will be visible on the display of the IP phone.

Call Alert
Call Alert is used to notify the designated personnel about the emergency calls, as well as calls through certain call routing rules. The following information will be included in the notification: the routing pattern, the extension who placed the call, the dialed number and the call Date/Time. The notifications can be generated and displayed in the System Events, sent via E-mail, via SMS, or left as voice mail on the defined extension(s) with a voice message.
Call History
Call History gives you the ability to track and report call details (caller, call recipient, length of call, call cost, call quality etc.) on incoming and outgoing calls per extension.
Dial Plans
Dial Plans (Call Routing) allows calls to travel through a network along a pre-determined path to the end-user. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to area code and routed to specific customer service reps who manage different geographic regions.
Class of Service
Class of Service can be used to define the permissions that PBX extensions will have when using certain call routing rules to make calls. An extension will only be allowed to use the call routing rules that have a matching Class of Service designation.
Date/Time Settings
Date/Time Settings in the call routing table allowing to secure Call Routing rules by limiting their availability for a certain time frame. When the caller attempts to use the specific Call Routing rule outside of the configured time frame, he/she will be denied access.
Time of Day Dialing
Time of Day Dialing makes it possible for calls to be routed according to the time of day. This enables you to pre-select where a call will be directed in regards to time.
PIN Barring
PIN Barring feature allows to assign and manage credits on the PIN codes configured in the QX Local AAA table. The assigned credits will be spent if the authentication by PIN option is used when making calls through call routing rules with Call Rate Settings enabled. PIN codes, which have no credits assigned cannot use the routing rules with Call Rate Settings enabled. Similar to the case where the calling credits are assigned to the QX extensions, the PIN barring feature calculates the call cost per minute and per second. Once the available credits assigned to the PIN are completely spent, placing new calls through the toll routing rules will not be possible until the available credit balance is updated, either manually or automatically. For user convenience the automatic credit balance update for PIN codes can be scheduled daily, weekly or monthly.
Overall Call Duration Limit
You may also secure Call Routing rules by putting a limit on the overall call duration for selected Call Routing rules. The duration limit can be set to limit the total duration for all calls for a specified time, such as daily.
Hot Desking
Allows an office with multiple workers using a single physical phone at different time frames to log in to the handset and use it as their own extension.

This feature allows on-hold party to listen to music streamed by the Epygi Media Streamer, which has the ability to play MP3 files instead of the pre-recorded voice stored on your QX. This feature gives you the ability to play different streams for each extension, to play very long audio files and allows the playlist selection to be easily changed.

Hold Music (“.WAV” and “.MP3” Files Upload)
The Hold Music feature allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call.
T.38 Fax, Fax Relay and Clear Channel Fax
The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

The HotCall Add-In application works with Microsoft Outlook allowing incoming and outgoing calls to be made within the native Outlook interface.

HotKeyCall is a Microsoft Windows software application, which allows PC users to dial telephone numbers directly from their desktop on any application window (e.g. web-browsers, e-mail client, text documents, etc.). This can be done by simply highlighting the number you wish to dial and pressing a predefined hotkey sequence (e.g. Ctrl-Y).

 

System Security Software
The System Security Software feature protects your IP PBX against external hackers, who could have the ability to reconfigure your system through eavesdropping, Denial of Service (DoS) or Theft of Service (ToS). Not only does the software prevent the above through internal protections, but each line also has the ability to be password protected through the security system.
Firewall
Firewall is a security service configurable through various criteria. It has three levels of security policies: low, medium and high. The Firewall allows or blocks traffic based on the policies, services and/or IP addresses. Filtering rules will take effect only if the Firewall has been enabled and are independent of the selected firewall security level. Additional service-based rules can be added.
System Security Diagnostics
System Security Diagnostics allows running the security audit and getting the security reports. The Security Audit generates warnings regarding the system’s weaknesses. The warnings may vary depending on the selected global Security Level. The Security Audit will detect security-related configuration issues in the Firewall, IDS, IP Line passwords, Call Routing and extension settings.
SIP IDS
SIP IDS allowing to prevent the SIP attacks.
Securing Calls on Auto Attendant
The auto-attendant has a digit-parsing feature that can be enabled/disabled. This option can provide a lot of flexibility and dialing options for customers but it should be used with care. When the digit-parsing feature is enabled, all digits dialed by the caller while listening to the auto-attendant prompt will be sent directly to the Call Routing table to resolve the intended destination. With this option enabled the entries in the Call Routing table need to be properly secured.
User Rights Management
User rights management is useful to the QX administrator in order to set the restrictions for certain PBX users to manage the QX configuration. It allows to set restrictions on the GUI access for various PBX users, permits or denies access to certain Web GUI configuration pages.
Class of Service
Class of Service can be used to define the permissions that PBX extensions will have when using certain call routing rules to make calls. An extension will only be allowed to use the call routing rules that have a matching Class of Service designation.
Date/Time Settings
Date/Time Settings in the call routing table allowing to secure Call Routing rules by limiting their availability for a certain time frame. When the caller attempts to use the specific Call Routing rule outside of the configured time frame, he/she will be denied access.
Call Alert
Call Alert is used to notify the designated personnel about the emergency calls, as well as calls through certain call routing rules. The following information will be included in the notification: the routing pattern, the extension who placed the call, the dialed number and the call Date/Time. The notifications can be generated and displayed in the System Events, sent via E-mail, via SMS, or left as voice mail on the defined extension(s) with a voice message.
Securing Call Routing
Local AAA Table is used to configure and manage the local authentication database. The caller has to pass an authorization if the Local Authentication option is enabled on the routing pattern. The authentication can be automatic by detecting the trusted caller ID, manually by making the caller to enter a specified login (username and password) or by using a PIN code from the handset. You may also define an expiration period for the authentication. If the authentication is successful, the caller will be able to use the call routing rule.
PIN Barring
The PIN barring feature allows to assign and manage credits on the PIN codes configured in the QX Local AAA table. The assigned credits will be spent if the authentication by PIN option is used when making calls through call routing rules with Call Rate Settings enabled. PIN codes, which have no credits assigned cannot use the routing rules with Call Rate Settings enabled. Similar to the case where the calling credits are assigned to the QX extensions, the PIN barring feature calculates the call cost per minute and per second. Once the available credits assigned to the PIN are completely spent, placing new calls through the toll routing rules will not be possible until the available credit balance is updated, either manually or automatically. For user convenience the automatic credit balance update for PIN codes can be scheduled daily, weekly or monthly.
Overall Call Duration Limit
The Overall Call Duration Limit may secure the Call Routing rules by putting a limit on the overall call duration for selected Call Routing rules. The duration limit can be set to limit the total duration for all calls for a specified time, such as daily.

 

Call Relay
Call Relay allows an external call to be relayed through your IP PBX box to an external line or vice versa.
Call Forwarding
Call Forwarding allows to program your extension on the PBX to automatically redirect incoming calls to another number.
Find Me Follow Me
Find Me/Follow Me permits employees to have calls track them down wherever they are.
SMS
SMS gives you the ability to choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone in the form of a text message.
Voicemail service
The Voice Mailbox and Voice Mail Settings are available and accessible by default for all user extensions on IP PBX. The Voicemail service allows to receive and store voice messages in the mailbox for extension, supports new VM indication, notification and redirection. The Voicemail service can be disabled/enabled in the extension’s admin settings.
Surveillance
Your IP PBX is capable of combining your voice, video and surveillance products in order to create one integrated solution for your business. This surveillance feature allows you to receive 24/7 security updates to your email, video phone, cell phone, etc. so you can maintain a secure environment for your employees and visitors of your business.
Unified Messaging
Unified Messaging integrates different message types – voicemail, email, text messaging, fax – into a single mailbox that is accessible from a variety of devices, including your office phone, PC and cell phone.

Licensable Features for Your QX IP PBX

The following is a list of advanced features that can be purchased as licensable items for your QX IP PBX product. By offering licensable features, Epygi gives you the ability to choose what you pay for instead of being locked into a one-size-fits-all solution. These enhanced features can be added at any time during or after your IP PBX purchase.

  • IP Phone Expansion Key
    • This phone expansion key enables up to 1, 4, 8, 16 additional local IP phone extensions on the QX20. These additional keys can bring your unit to a maximum of 32 total IP extensions.
  • Concurrent Call Expansion
    • This concurrent call expansion key allows two additional concurrent calls. These key purchases allow your QX20 to support maximum of 10 concurrent calls.
  • Call Recording
    • Call Recording is used to record all types of calls on the QX and store the recordings either locally on the QX by using internal memory or on an external server. The QX20 can support up to 10 ports of simultaneously recorded calls. The recording will start automatically as soon as the call is established or it will be activated manually on the phone during the active call.
  • Calling Cost Control
    • Allows to limit and control the calling costs when making calls through payable routing rules.
  • Audio Conference Bridge
    • Audio Conference Bridge is an integrated conferencing feature that allows your company to stay connected and current around the globe. The QX20 can have a maximum of 16 audio conferencing ports with purchasable feature keys. The number of available ports determines how many active users can be on the individual conference bridge at one time.
  • Video Conference Bridge
    • Audio conferencing has always been the method for group communication, especially for remote users. Today, video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something, or determine moods and gestures, greatly increases the effectiveness of remote communication. This feature is available after activating the appropriate feature key, in addition to purchasing the Audio Conferencing license. On the QX20, one user license can be purchased for a total of 8 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 16.
  • Desktop Communication Console (DCC)
    • The Epygi Desktop Communication Console (DCC) is a Windows-based, desktop presence powered communication tool. This tool allows you to view the current status/presence of team members in their office, instantly click-to-dial those users, open chat sessions, update your presence with pre-configured states and add custom text. Other features include visual voicemail, call history, access to Outlook or LDAP directories and speed dial lists. On the QX20, the DCC basic user license allows for six watched extensions, and the professional user license allows for 32 watched extensions.
  • 3PCC Activation License
    • The QX PBX family has a full featured Application Programming Interface (API). With this feature, applications can be designed to gain direct access to the IP phone system to enhance the feature offerings of this system.
  • iQall Advanced Features
    • iQall Advanced Features consists of three separate features: Voice Mail Notifications/Mailbox Checking, Missed Calls Notifications and Mobile Toggling. The Voice Mail Notifications/Mailbox Checking feature sends new voicemail notifications to the iQall application installed on user’s smartphone, thus notifying that a voicemail is received in the mailbox for the iQall associated extension on the QX IP PBX. The user then can easily access the mailbox of the iQall extension on IP PBX. The Missed Calls Notifications feature allows the users to get missed call notifications to the iQall application installed on your smartphone informing you of the missed calls to the iQall extension on the IP PBX.The Mobile Toggling allows users to alternate a call between their iPhone/Android and their desk phone using iQall, without the call being dropped. In order to switch between a mobile phone and office phone, the user simply opens iQall and pushes the “toggle” button. The QX IP PBX automatically redirects the call to the owner’s iPhone/Android and upon the user answering, then switches that call from the desk phone to a cell phone without the person on the other end even noticing. Download the iQall Advanced Features application for iPhone today from the Apple Store or for Android from the Google Play Store.
  • eQall Softphone
    • The eQall is Epygi softphone available for Microsoft Windows and for mobile devices using Android and iOS. It is a full desk phone replacement and is intended to be used only with QX PBX appliances and Epygi ecQX. After activating the license key, it registers as an extension to the QX/ecQX system and operates like a normal PBX extension without the need for a desk SIP phone.
  • eQall Receptionist Console
    • The Receptionist Console enhances the eQall softphone capability with the extension watching and other receptionist capabilities.
    • The Receptionist Console shows the status of the watched extensions (ringing, busy or on a call). Allows calling the watched extensions, leaving voice mails to the mailboxes for watched extensions, transfer calls to watched extensions, as well as intercept the calls to the watched extensions. Extensions for departments can also be grouped for easy identification.
  • CRM Integration
    • Customer Relationship Management (CRM) integration allows users to automatically view, create and update the information for CRM contacts upon receiving inbound calls from customers on the IP PBX. When activated on its QX IP PBXs, the per-seat license will provide integration with Salesforce and Vtiger CRM.

Free Demo Unit