QX20 IP PBX

Automatic Backup/Download of QX Configuration

This feature provides automatic scheduled backup and download of QX’s configuration to the specified location or send via email.

Automatic Firmware Updates for installed IP Phones

This feature allows your QX to identify the firmware on each installed IP phone and automatically load the proper firmware updates.

Automatic QX Firmware Update

This feature provides automatic notification or firmware update when the QX IP PBX new SW becomes available on the Epygi Support Portal.

Daylight Savings Time Adjustment

This feature allows your QX IP PBX to automatically adjust for daylight saving time.

Custom Language Pack support

Your system’s voice prompts, the QX and the supported phones GUI pages can be configured to fit a variety of different downloaded languages.

Customizing the system voice messages

The system voice messages can be customized either for the selected extensions (user and auto-attendant extensions) or for all user extensions on QX at once. The following methods are available for customizing the system voice messages on QX: upload an earlier recorded file in the appropriate WEB configuration page, record a new voice message on the phone by using the Voice Mail Service (VMS), or record a new voice message on the IP phone by using the Record from Extension service available for extensions.

IP Phone Plug-and-Play

Plug-and-Play allows for the list of supported IP phones to automatically acquire an extension and an IP line on the system and auto-configure without you having to intervene.

QXFXO4, QXE1T1 and QXFXS24 Gateways Auto Configuration

The Auto Configuration allows your QX IP PBX to detect and automatically configure ports added via the QXFXO4, QXE1T1 and QXFXS24 Gateways. The new ports appear in the IP PBX’s Graphical User Interface (GUI).

Enhanced System Logging Support

The QX IP PBX’s Graphical User Interface (GUI) has extensive logging utilities to assist in gathering information for problem resolution.

Remote IP Phone Support

You can be remotely located from the QX IP PBX and can take advantage of the same features as if you were in the office.

User Right Management

The User Rights Management service is useful to the QX administrator in order to set the restrictions for certain PBX users to manage the QX configuration. It allows to set restrictions on the GUI access for various PBX users, permits or denies access to certain Web GUI configuration pages.

Voicemail Setup via Phone

This feature allows the voice-enabled wizard to guide you through setting up your personal recorded username, password and voicemail greeting per extension.

Auto Attendant with standard and customizable scenarios.

The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesized audio prompts.

Call History for the auto attendant custom scenario.

Input options that are configured for auto attendant custom scenarios and selected by external callers, who navigate on the custom scenario, are recorded and saved as historical data. This data can be retrieved and processed accordingly, exported as a file in XML format and analyzed to decide the effectiveness of the pre-configured custom scenarios.

Call Hunting

Call Hunting allows incoming calls to sequentially ring several extensions so that the first available person can answer the call.

Simultaneous Ring

This feature allows incoming calls to ring simultaneously several extensions so that the first available person can answer the call.

Call Pickup

Call Pickup allows you to define pickup groups by grouping extensions together. Any phone in the building can be used to answer a call that is ringing on another extension within the designated pickup group.

Call Queue

This feature allows incoming callers to be held in a queue while they listen to a customizable recorded message. The caller will then be sent to voicemail or redirected to another extension if not answered in the defined timeframe.

Extension Status

This feature allows a receptionist’s phone to monitor multiple managers’ phones and provide information on the extension’s status – off-hook, on-hook or ringing.

Hot Desking

Hot Desking is ideal for an office with multiple workers using a single physical phone at different time frames to log in to the handset and use it as their own extension.

Multi-Company Receptionist

The Multi-Company Receptionist feature allows one receptionist to answer calls from predetermined numbers, each identified to a specific company, saving you time and money.

Emergency Interrupt

Emergency Interrupt allows to interrupt the active calls and connect directly to called extension in case of emergency.

Call Hold

Call Hold keeps one line “off hook” and connected while you make or receive a call on another line. You also have the ability to take the original call off hold and resume the conversation.

Call Park

Call Park allows putting the call on hold at a specific Call Park extension number to be resumed by someone on another phone. That person can pick up the call by keying the Call Park extension number. If no one is available to take the call at the other location, it will “ring back” to the original extension alerting the person who originally parked the call.

Call Park on the Auto Attendant

Call Park on the Auto Attendant supporting both Park and Page. To automatically answer the call from an external caller, park it on a free Call Park extension within the specified group of Call Park extensions, and page a paging group announcing there is a call to pick up. Ideal for retail stores.

Call Transfer

Call Transfer enables you to forward the active calls to another destination.

Call Waiting

Call Waiting alerts you that you have an incoming call on an engaged line, allows you to hold your current call, take the second call and gives you the ability to switch back to the original caller.

Three-Way Conferencing

Three-Way Conferencing allows the caller and two other parties to speak together on one connection.

Emergency Interrupt

Emergency Interrupt allows to interrupt the active calls and connect directly to called extension in case of emergency.

Scheduling

Scheduling feature allows controlling the call routing rules and auto attendant scenarios automatically based on the preconfigured weekly schedules of working and non-working hours.

Call Blocking

Call Blocking prevents calls from pre-selected numbers from ringing through. This feature gives you the opportunity to avoid unwanted callers.

Direct Transfer to a Voice Mailbox

Direct Transfer to a Voice Mailbox allows a caller to be transferred directly to the voicemail box of another extension.

Distinctive Ringing

Distinctive Ringing gives you the opportunity to program your IP phones to produce distinctive ring tone sounds for identified callers and to categorize incoming calls made to direct lines (service, sales, billing, etc.).

Do Not Disturb

Do Not Disturb allows routing all your incoming calls through the PBX directly to your voicemail. Your phone will no longer ring during the specified timeout when this setting has been switched on.

Hiding Caller ID

Hiding Caller ID allows you to block your phone number from being identified by the call recipient.

Auto Redial

Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. You only need to pick up the phone to be connected to the number you were trying to reach.

Call Paging

Call paging allows you to dial into the overhead or external speakers of telephones in order to make voice announcements. We can do multicast paging groups and store and forward paging.

Park and Page

Park and Page to automatically receive a call, park it on a free group park extension and page a paging group. Ideal for retail stores.

Parent/Child Extension configuration

Parent/Child Extension configuration allows the creation of child extensions tied to a parent. Regarding the inbound/outbound calls the groups of parent/child extensions work as one extension on multiple devices. Child extensions do not use an IP line on the PBX. Ideal to use with eQall softphone.

Phone Book

Phone Book provides users with the ability to scroll through a company’s Global Contact Directory on the phone and dial the desired extension easily.

Intercom

Intercom allows for room-to-room communication via telephone sets with auto-answer on the called telephone.

Speed Dial

Speed Dial gives you the ability to “save” frequently called numbers so that they can be easily dialed on your extension with an assigned shortcut of digits.

Global Speed Dial Directory

Global Speed Dial Directory in addition to personal speed dialing codes for individual extensions, supports speed dialing codes shared between all extensions on the PBX.

Alarm

This feature allows setting an alarm call one time only or repeatedly for the desired days in a week. The alarm call will be activated automatically by the pre-configured date/time with a precision of up to seconds. You can use your own alarm message, by uploading it as a file or record it from the phone.

Dial & Announce

Dial & Announce supports calls simultaneously to the predefined list of destinations. When answering the call, the uploaded as a file or recorded from the phone audio message will be played to the receiver. The Dial & Announce calls can be activated automatically by schedule or triggered by a call to the extension which is configured with Dial & Announce service.

Emergency Interrupt

Emergency Interrupt is used to interrupt the active calls and connect directly to called party in case of an emergency.

Authorized Phones

The Authorized Phones service is used to define the list of trusted external users, allows accessing the auto-attendant Call Relay menu automatically by recognizing the originators’ Caller ID. When adding an authorized phone number to the list, select a QX extension for login. Calling the auto attendant, the trusted users’ Caller ID will be recognized and the caller will automatically be logged in to the Call Relay menu. The Caller ID will be associated with the extension in the Login Extension field and as such the caller will bypass the usual prompt to enter the extension and extension password.

Callback on Auto Attendant

Authorized callers can initiate Callback by dialing the Auto Attendant and hanging up the call during the specified time out, without waiting for the Auto Attendant prompt. QX will call back to the authorized phone number and play the Auto Attendant prompts when answered. At this point, all Auto Attendant services, like connection menu, Remote Access Menu, Call Relay Menu are available to the authorized caller. This allows authorized callers to save calling charges when using the Call Relay or other Auto Attendant services on the QX.

Click To Call Chrome extension

Epygi’s Click To Call Chrome extension is used for making one-click calls via QX to phone numbers shown on the web pages. The Chrome extension detects the phone numbers on the web page and as soon as the user hovers over one of them, a callout pops up with the detected phone number and the “Call” icon.

WebRTC Click2Call

WebRTC Click2Call feature is available on the QX3000, QX5000 and ecQX. Is used to make WebRTC calls from a web browser having WebRTC support to QX extensions or to destinations, which are external to QX.

Customizing the System Voice Messages

The system voice messages can be customized either for the selected extensions (user and auto-attendant extensions) or for all user extensions on QX at once. The following methods are available for customizing the system voice messages on QX: upload an earlier recorded file in the appropriate WEB configuration page, record a new voice message on the phone by using the appropriate option in the Voice Mail Service (VMS), or record a new voice message on the IP phone by using the Record from Extension service available for extensions.

Receptionist Phone Configuration Wizard

The Receptionist Phone Configuration Wizard allows configuring a new receptionist. Applicable to most of the Epygi supported IP phones.

Scheduling

Scheduling feature allows controlling the call routing rules and auto attendant scenarios automatically based on the preconfigured weekly schedules of working/non-working hours.

Hot Desking

Hot Desking is ideal for an office with multiple workers using a single physical phone at different time frames to log in to the handset and use it as their own extension.

Hold Music

Hold Music (“.WAV” and “.MP3” Files Upload) allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call.

IP Phones Logo

IP Phones Logo is used to upload a custom logo for the IP phones. The uploaded custom logo will be visible on the display of the IP phone.

Call Alert

Call Alert is used to notify the designated personnel about the emergency calls, as well as calls through certain call routing rules. The following information will be included in the notification: the routing pattern, the extension who placed the call, the dialed number and the call Date/Time. The notifications can be generated and displayed in the System Events, sent via E-mail, via SMS, or left as voice mail on the defined extension(s) with a voice message.

Call History

Call History gives you the ability to track and report call details (caller, call recipient, length of call, call cost, call quality etc.) on incoming and outgoing calls per extension.

Dial Plans

Dial Plans (Call Routing) allows calls to travel through a network along a pre-determined path to the end-user. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to area code and routed to specific customer service reps who manage different geographic regions.

Class of Service

Class of Service can be used to define the permissions that PBX extensions will have when using certain call routing rules to make calls. An extension will only be allowed to use the call routing rules that have a matching Class of Service designation.

Date/Time Settings

Date/Time Settings in the call routing table allowing to secure Call Routing rules by limiting their availability for a certain time frame. When the caller attempts to use the specific Call Routing rule outside of the configured time frame, he/she will be denied access.

Time of Day Dialing

Time of Day Dialing makes it possible for calls to be routed according to the time of day. This enables you to pre-select where a call will be directed in regards to time.

PIN Barring

PIN Barring feature allows to assign and manage credits on the PIN codes configured in the QX Local AAA table. The assigned credits will be spent if the authentication by PIN option is used when making calls through call routing rules with Call Rate Settings enabled. PIN codes, which have no credits assigned cannot use the routing rules with Call Rate Settings enabled. Similar to the case where the calling credits are assigned to the QX extensions, the PIN barring feature calculates the call cost per minute and per second. Once the available credits assigned to the PIN are completely spent, placing new calls through the toll routing rules will not be possible until the available credit balance is updated, either manually or automatically. For user convenience the automatic credit balance update for PIN codes can be scheduled daily, weekly or monthly.

Overall Call Duration Limit

You may also secure Call Routing rules by putting a limit on the overall call duration for selected Call Routing rules. The duration limit can be set to limit the total duration for all calls for a specified time, such as daily.

Hot Desking

Allows an office with multiple workers using a single physical phone at different time frames to log in to the handset and use it as their own extension.

This feature allows on-hold party to listen to music streamed by the Epygi Media Streamer, which has the ability to play MP3 files instead of the pre-recorded voice stored on your QX. This feature gives you the ability to play different streams for each extension, to play very long audio files and allows the playlist selection to be easily changed.

Hold Music (“.WAV” and “.MP3” Files Upload)

The Hold Music feature allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive on a conference call.

T.38 Fax, Fax Relay and Clear Channel Fax

The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

The HotCall Add-In application works with Microsoft Outlook allowing incoming and outgoing calls to be made within the native Outlook interface.

HotKeyCall is a Microsoft Windows software application, which allows PC users to dial telephone numbers directly from their desktop on any application window (e.g. web-browsers, e-mail client, text documents, etc.). This can be done by simply highlighting the number you wish to dial and pressing a predefined hotkey sequence (e.g. Ctrl-Y).

System Security Software

The System Security Software feature protects your IP PBX against external hackers, who could have the ability to reconfigure your system through eavesdropping, Denial of Service (DoS) or Theft of Service (ToS). Not only does the software prevent the above through internal protections, but each line also has the ability to be password protected through the security system.

Firewall

Firewall is a security service configurable through various criteria. It has three levels of security policies: low, medium and high. The Firewall allows or blocks traffic based on the policies, services and/or IP addresses. Filtering rules will take effect only if the Firewall has been enabled and are independent of the selected firewall security level. Additional service-based rules can be added.

System Security Diagnostics

System Security Diagnostics allows running the security audit and getting the security reports. The Security Audit generates warnings regarding the system’s weaknesses. The warnings may vary depending on the selected global Security Level. The Security Audit will detect security-related configuration issues in the Firewall, IDS, IP Line passwords, Call Routing and extension settings.

SIP IDS

SIP IDS allowing to prevent the SIP attacks.

Securing Calls on Auto Attendant

The auto-attendant has a digit-parsing feature that can be enabled/disabled. This option can provide a lot of flexibility and dialing options for customers but it should be used with care. When the digit-parsing feature is enabled, all digits dialed by the caller while listening to the auto-attendant prompt will be sent directly to the Call Routing table to resolve the intended destination. With this option enabled the entries in the Call Routing table need to be properly secured.

User Rights Management

User rights management is useful to the QX administrator in order to set the restrictions for certain PBX users to manage the QX configuration. It allows to set restrictions on the GUI access for various PBX users, permits or denies access to certain Web GUI configuration pages.

Class of Service

Class of Service can be used to define the permissions that PBX extensions will have when using certain call routing rules to make calls. An extension will only be allowed to use the call routing rules that have a matching Class of Service designation.

Date/Time Settings

Date/Time Settings in the call routing table allowing to secure Call Routing rules by limiting their availability for a certain time frame. When the caller attempts to use the specific Call Routing rule outside of the configured time frame, he/she will be denied access.

Call Alert

Call Alert is used to notify the designated personnel about the emergency calls, as well as calls through certain call routing rules. The following information will be included in the notification: the routing pattern, the extension who placed the call, the dialed number and the call Date/Time. The notifications can be generated and displayed in the System Events, sent via E-mail, via SMS, or left as voice mail on the defined extension(s) with a voice message.

Securing Call Routing

Local AAA Table is used to configure and manage the local authentication database. The caller has to pass an authorization if the Local Authentication option is enabled on the routing pattern. The authentication can be automatic by detecting the trusted caller ID, manually by making the caller to enter a specified login (username and password) or by using a PIN code from the handset. You may also define an expiration period for the authentication. If the authentication is successful, the caller will be able to use the call routing rule.

PIN Barring

The PIN barring feature allows to assign and manage credits on the PIN codes configured in the QX Local AAA table. The assigned credits will be spent if the authentication by PIN option is used when making calls through call routing rules with Call Rate Settings enabled. PIN codes, which have no credits assigned cannot use the routing rules with Call Rate Settings enabled. Similar to the case where the calling credits are assigned to the QX extensions, the PIN barring feature calculates the call cost per minute and per second. Once the available credits assigned to the PIN are completely spent, placing new calls through the toll routing rules will not be possible until the available credit balance is updated, either manually or automatically. For user convenience the automatic credit balance update for PIN codes can be scheduled daily, weekly or monthly.

Overall Call Duration Limit

The Overall Call Duration Limit may secure the Call Routing rules by putting a limit on the overall call duration for selected Call Routing rules. The duration limit can be set to limit the total duration for all calls for a specified time, such as daily.

Call Relay

Call Relay allows an external call to be relayed through your IP PBX box to an external line or vice versa.

Call Forwarding

Call Forwarding allows to program your extension on the PBX to automatically redirect incoming calls to another number.

Find Me Follow Me

Find Me/Follow Me permits employees to have calls track them down wherever they are.

SMS

SMS gives you the ability to choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone in the form of a text message.

Voicemail service

The Voice Mailbox and Voice Mail Settings are available and accessible by default for all user extensions on IP PBX. The Voicemail service allows to receive and store voice messages in the mailbox for extension, supports new VM indication, notification and redirection. The Voicemail service can be disabled/enabled in the extension’s admin settings.

Surveillance

Your IP PBX is capable of combining your voice, video and surveillance products in order to create one integrated solution for your business. This surveillance feature allows you to receive 24/7 security updates to your email, video phone, cell phone, etc. so you can maintain a secure environment for your employees and visitors of your business.

Unified Messaging

Unified Messaging integrates different message types – voicemail, email, text messaging, fax – into a single mailbox that is accessible from a variety of devices, including your office phone, PC and cell phone.