Case Studies – Finance
Bulgarian Development Bank
Bulgarian Development Bank is the only state-owned financial institution in Bulgaria. With the installation of the QX1000, they now have one centralized voicemail server and the ability to forward voicemail messages to email addresses. Their new system also allows them access to system-wide Call Routing, which enables extension numbers and calls to increase their efficiency with customers.
Colorado Real Estate Finance Group, Inc.
Colorado Real Estate Finance Group, Inc. is a finance firm located in Greenwood Village, Colorado. They replaced their unreliable PC-based system with the Quadro2x, which is compatible with the company’s already existing Cisco phones. Upgrading to Epygi has allowed them the ability to have multiple lines, remote extensions, Voicemail-to-Email functionality and system stability.
Farmers Insurance Group Agency – Schubbe Insurance Agency, Inc.
Schubbe Insurance Agency, Inc., located in Wentzville, Missouri, installed the Quadro2x in order to gain access to features including Voicemail and Call Relay. They have also benefitted from Epygi’s Find Me Follow Me and iQall features by increasing efficiency in performing office tasks from any location.
The Henner Group is a worldwide provider of health insurance. They installed various Quadros at each of their locations, primarily to eliminate their internal international fees. In order to reduce these outbound dialing charges, they took advantage of features such as iQall, Auto Attendant and website callback capabilities.
Insurance3 is a personal and commercial property insurance company located in Dallas, Texas. They installed the QuadroM8L in order to take advantage of certain features, such as Find Me Follow Me and Voicemail Messaging. Epygi’s flexibility also allowed them to set up their Epygi solution with their existing Nortel IP phone system.
Insurance Connection USA
Insurance Connection USA, located in Denton, Texas, offers home, auto, disability and life insurance to over 5,000 clients. They replaced their Verizon digital phone system with the Quadro2x, which allowed them the ability to dedicate their phone lines to established internal agency departments. They were also able to integrate their remote workers and offices within their main office.
Rodriguez Insurance Agency
Rodriguez Insurance Agency, based in Richardson, Texas, provides insurance for more than 2,000 customers statewide. With plans to expand, they installed the Quadro6L. They also purchased the a license for the Quadro Communications Manager (QCM). With this feature, all employees are connected to an integrated phone and voicemail system by using a unified dialing plan. This allows them to contact their employees at any location.
World Financial Group
World Financial Group (WFG) is a leading financial services organization that specializes in assisting their customers in reaching their financial goals. With offices all across the United States, they needed a phone system that would integrate communication between all of their locations. They installed the Quadro6L system and instantly gained access to features including time-based call routing, Find Me Follow Me and Voicemail-to-Email. With this installation they were better able to maintain their customer relationships and help them to achieve their financial goals.