Case Studies – Healthcare
Carewatch
Carewatch is a leading provider of home care service with over 20 years of experience. They purchased two QX1000s with Call Recording and standardized telephone support. The QX1000s serve as both primary and redundant phone systems for a failover plan that resulted in greatly reduced phone costs.
Carnot Laboratories
Carnot Laboratories is a pharmaceutical lab and services company based in Mexico City, Mexico committed to improving the quality of life for their customers. The pharmaceutical company decided to replace their Panasonic PBX with a QuadroM32x along with two FXS 26 Gateways and one E1/T1 Gateway. Epygi’s ability to work with other systems allowed for a smooth migration.
Children’s Mental Health Services
Children’s Mental Health Services, located in Ontario, Canada, promotes healthy emotional well-being for Canadian children through a range of services. They replaced their outdated system with the QuadroM8L. With this installation, they are able to take advantage of eight FXO lines and the 96 IP phone-user capability. They heavily use the Voicemail-to-Email feature in order to decrease costs and increase efficiency.
Gil Pharmaceutical
Located in Puerto Rico, Gil Pharmaceutical manufactures and distributes prescription and over-the-counter medication. They switched out their old Nortel PBX for a QuadroM32x with the Audio Conference Bridge. The added conference feature allows for the company to record conference calls, password protect calls, lock a conference and mute participants. They have been very satisfied with the customizable Auto Attendant and Voicemail forwarding features.
UroCare
UroCare provides friendly and expert health care for their clients in Arlington Heights, Illinois. Upon installing the Quadro6L, UroCare frequently uses the customized Auto Attendant feature in order to contact doctors, as well as Call Paging. Also, the Unified Messaging feature sends voicemails to their employees’ e-mail inboxes, and the Find Me Follow Me feature allows them to be contacted, even outside the office, for emergency situations.