Case Studies – Industry
Alert Life Science Computing
Alert Science Computing, headquartered in Oporto, Portugal, provides advanced software solutions for those involved in healthcare. Alert needed a flexible system so they would not have to buy additional hardware, and the Quadro E1/T1 Gateway and Quadro16xi IP PBX made this possible. This installation drastically cut their costs due to its ability to forward calls to the Quadro E1/T1 and allow for call loads to be shared.
Belletile is a Canadian-owned carpet tile manufacturing company. They installed the QuadroM8L IP PBX at their headquarters in Ontario, Canada. Immediately, took full advantage of the unified dialing plan and the Find Me Follow Me feature, in order to ensure that a real person always answers the phone, and not a recording.
Carma Construction, located in St. Charles, Missouri, develops and sells specially designed retaining walls. They installed a Quadro2x in order to provide them with the most flexible solution for features, such as Find Me Follow Me and Auto Attendant. The Auto Attendant is able to provide 24-hour automated call answering for customers and routing to improve service, while still keeping hardware costs down.
DadGear, founded in Denver, Colorado, distributes baby gear, specifically targeted to dads. Currently, they sell their products in more than 30 countries, thus they required a reliable phone system. With the installation of the Quadro2x, DadGear capitalized on Epygi’s Auto Attendant, Voicemail-to-Email and virtual extensions features for remote workers.
Global Ore Discovery
Global Ore Discovery is an Australian-owned mineral and energy geological consultancy. Global Ore Discovery needed a reliable and easy to maintain telephone system to communicate between their Argentinean regional office and Australian headquarters. The company installed a Quadro 4x in each office and greatly reduced international calling costs and mobile broadband costs.
JBY Création is a French designer and manufacturer of residential curtains and drapes servicing the global market. They installed the Quadro2x configured with dual English-French Auto Attendant for handling incoming calls. They heavily utilize the Unified Fax function, which captures incoming faxes and forwards them to email. Epygi’s Quadro Configuration Console tool (QCC) also allows them access to remote units.
National Cooperative Montecillos Slaughterhouse
National Cooperative Montecillos Slaughterhouse is one of the largest meat packing plants in Costa Rica. They installed the QuadroM32x, equipped with 160 IP extensions and features such as Video Call, Video Conferencing and Auto Dialer. These added features helped them decrease overall calling time and increase company efficiency.
Based in Switzerland, the Schindler Group has been providing escalators and elevators to a global market for years. Because of their difficulties with a desktop USB telephone interface, they decided to make the choice to implement the Epygi Quadro FXO. Installing an Epygi system has allowed Schindler to escalate their communication throughout a multinational corporation.
Vin et Privilège
Based in Saint Emilion, France, Vin et Privilège is a trusted world manufacturer of packaged wine bottles for both residential and corporate customers. The company uses the Quadro4x with Epygi’s Third Party Call Control (3PCC) license. The new Quadro software integration decreased the company’s total telecommunications cost.