eQall Softphone
eQall is Epygi’s award-winning softphone available for Microsoft Windows and for mobile devices using Android and iOS. It was recognized for Industry Innovation and Epygi received the 2020 INTERNET TELEPHONY Product of the Year Award.
eQall can be installed on a desktop PC, a laptop and a smartphone and will use the internet for making, receiving and transferring VoIP calls directly from your computer or smartphone. With its easy-to-use interface, it functions much the same way as any Epygi supported full-featured desk phone would.
eQall is a full desk phone replacement and is intended to be used only with QX/UC IP PBX appliances and Epygi ecQX, the cloud-based PBX. After activating the license key, it registers as an extension to the QX/UC/ecQX system and operates as a normal PBX extension without the need for a desk SIP phone.
eQall Features
- Automatic provisioning after scanning the QR code generated on QX
- Automatic detection of the IP address for connecting to QX (LAN IP, WAN IP, external router public IP, etc.)
- “Symmetric” SIP/RTP for NAT traversal when eQall is located behind the NAT
- Using SIP proxy for connecting eQall with QX, which allows opening only selected ports for SIP on QX firewall
- Up to 8 SIP accounts registered on the same or different QXs
- In-call call quality indicator
- Audio Codecs: G.711a/u law, G.722, OPUS, G.729, iLBC
- Video Codecs: H.264
- Auto answer
- Presence status
- Separate ringing device selection
- SW version check and update
- Windows notification on call end, including the call termination time, called destination, call duration
- Basic voice and video calls
- Call hold and switching between calls
- Call history
- Blind and Consultative Call Transfer
- 3-Way Conference
- Voice mail indicator: indicate new voice mail arrival and one-click access to voice mail
- Forwarding indicator to show the unconditional call forwarding status and allow to toggle it on/off
- Call Recording indicator to show the call recording status and allow to toggle it on/off*
Up to 20 Multi Programmable Keys for the following:
- Watching dialog status of extension: inactive call, ringing, idle
- Presence status of extension: on-line, off-line, away, etc.
- Call back
- Call block
- Line info
- Speed dial
- Call park
- ACD agent login/logout
- Shared voice mail
- Toggle day/night schedule
Receptionist Console for the following:
- Show the status of up to 100 watched extensions (ringing, talking)
- Call to the watched extensions
- Leave voice mails to the mailboxes for watched extensions
- Transfer calls to the watched extensions
- Intercept the calls to the watched extensions
Multiple contact lists:
- MS Outlook contact list
- eQall’s own contact list
- QX contact list (QX phone book)
- Favorites contact list populated from the above-listed contact lists
- Messaging (including in-call messaging)
- Secure Communications (TLS, SRTP)
There is no doubt that Epygi eQall softphone will be an incredible addition to your VoIP solution. Whether it’s the benefits and convenience or the cost savings that you’re interested in, the use of eQall softphone alongside your VoIP solution is guaranteed to meet the needs of your growing business.
* Will be available in the future.