Epygi Technologies Receives 2020 INTERNET TELEPHONY Product of the Year Award

TMC, a global, integrated media company, has named eQall as a recipient of a 2020 INTERNET TELEPHONY Product of the Year Award.

eQall was debuted by Epygi at the 2020 ITEXPO in Ft. Lauderdale, Florida. It is a fully featured softphone available for Microsoft Windows and for mobile devices. It can be installed on a desktop PC, a laptop and a smartphone and will use the internet for making, receiving and transferring VoIP calls directly from your computer. With its easy-to-use interface it functions much the same way as any Epygi supported full-featured desk phone.

eQall is a full desk phone replacement and is intended to be used only with QX/UC PBX appliances and Epygi ecQX, the cloud based PBX. It registers as an extension to the QX/UC/ecQX system and operates like a normal PBX extension without the need for a desk SIP phone.

“I am honored to recognize Epygi with a 2020 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, eQall has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from Epygi.

If you are interested and would like to find out more about eQall, please send an email to [email protected].

Work from Home and be Safe During COVID-19

The Epygi PBX’s offer a number of options for those needing to work from home due to COVID-19. The best option during this difficult time would be our award-wining eQall which will become your employees’ full desk phone replacement. All incoming and outgoing call records via eQall are saved. Employees can keep in touch with each other using eQall’s chat. The company’s directory and the user’s personal directory are great time saver and calls can be recorded for management to monitor the work process more efficiently.

Audio and video conferencing are great capabilities to use when working apart. These services were once considered a luxury communication item that was unrealistic for the smaller business market due to the upfront cost. Today, endpoints are less expensive and more powerful, but what has been missing as a complement to these until recent times was a video and audio bridge priced right for the SMB marketplace.

Simple call forwarding to a cell phone is a quick solution to receiving your customer’s calls. Better yet, using Find Me Follow Me calls can ring to multiple extensions that might be using eQall or even to employee’s cell phones. When one person answers the others stop ringing. Unanswered calls can go to a General Voice Mailbox. Using eQall the users can get a visual indicator of the voicemail and listen to the message. Voicemail to email will still work.

To learn more, contact us.

Epygi Feature Highlight: WebRTC Click2Call

The WebRTC (Web Real-Time Communication) Click2Call feature would be a great option for your customers working from home. It would be a great convenience to your customers to be able to click a link straight from their browser and call you at home without losing any time dialing the number. Calls are promptly routed to QX extensions or destinations allowing them to speak to the right person.

It is available on Epygi’s cloud offering ecQX, and the high-end on-premise QX3000 and QX5000 devices can be effectively used to get customers to call you via their WEB sites. This feature allows users to make WebRTC calls from a web browser to QX extensions or destinations external to QX. The only condition is that the phone numbers should match the routing rules specified in the Call Routing table of the QX.

To deliver a WebRTC call to the desired extension, the only thing to configure on the QX is the mapping table. The records of that table will map the specific identifications used in the links to the phones’ numbers called by the QX. Upon completing the mapping table configuration, you can successfully give the WebRTC URL for the desired links to anyone via email, chat or SMS. Callers from outside your network can simply click on the WebRTC URL and reach the phone extension on the QX, Auto Attendant or any other phone number in the global PSTN network.

If you are interested and would like to find out more, contact us.

Epygi Trainings

Epygi offers resources for all levels of expertise.

  • For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
  • For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.