Start Every Customer Call with More Context
When a customer calls, finding their contact information should not interrupt the conversation. Epygi’s CRM Integration connects business calling with Salesforce, Vtiger, and Zoho CRM, helping employees access relevant contact information as incoming calls arrive.
Available as a licensed feature for QX appliances and ecQX cloud PBX, the integration allows users to view, create, and update CRM contact information during inbound calls. This brings the phone system and customer records into a more connected workflow.
Why is this useful? Sales and support teams can identify existing contacts and keep their information up to date while speaking with them. For a new caller, employees can create a contact record, helping the next conversation begin with useful context.
Connect the conversation to the customer. To explore CRM integration for your business or a customer deployment, contact [email protected].
Be Ahead of Phone System Issues with ecMON
When customers rely on their phone systems every day, visibility matters. Epygi’s Cloud Monitoring Service, ecMON, gives resellers and MSPs a centralized way to monitor and manage QX PBXs and gateways across customer deployments.
Through a browser-based interface, partners can check system activity, registered endpoints, software versions, and performance metrics. Configurable event notifications help administrators spot issues that need attention, while remote management tools support configuration backups, software updates, and access to device settings.
ecMON, what does this mean for your business? Instead of checking each installation separately, partners can oversee multiple systems from one place. For businesses with several locations, this makes it easier to track system health and investigate reported problems.
Better visibility. More proactive service. Discover how ecMON can support your customer deployments. Contact us.
Say It Simply: Voice-Enabled Auto Attendant
“Sales,” “Support,” or “Reception” — sometimes saying where you want to go is easier than listening for the right number to press. Epygi’s Voice-Enabled Auto Attendant gives callers another way to navigate your phone menus using spoken keywords.
Available for QX appliances and ecQX cloud PBX through the appropriate license, this feature can be configured to accept both voice commands and traditional keypad input. Businesses can add voice navigation to customized auto attendant scenarios while keeping familiar touch-tone options available.
Where does it make a difference? A business with several departments can let callers say the name of the team they need. Voice navigation also gives callers a convenient option when using the keypad is impractical, helping them move through menus more naturally.
Give callers a choice in how they connect. To explore Voice-Enabled Auto Attendant for your business or customer installations, contact [email protected].
Epygi Trainings
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.