eQall Softphone – Got a New Feature

In the upcoming QX software release, eQall will have a new great feature available for its numerous users. It will allow the users to customize the color of the application’s banner per their taste.

Combining this with the eQall’s custom logo feature will enable users to upload their desired logo and reset the banner color accordingly, thus creating an interface consistent with your business’s brand’s color scheme.

Companies using eQall for their employees can encourage them to customize the application, thus developing a distinctive culture associated with their business.

Epygi’s premier eQall softphone is a full desk phone replacement and is intended to be used only with QX/UC PBX appliances and Epygi’s ecQX, the cloud-based PBX. There is no need to worry about spending on a desk SIP phone or on any costly hardware. All you need is a data connection from your device to the QX. You can conveniently take it with you should you need to move offices, work from home, or while on the road.

If you are interested and would like to find out more, contact us.

Atcom IP Phones are Now Interoperable with Our QX IP PBXs

Epygi has recently expanded the list of IP phones which can be efficiently auto-configured by our QX and UC line of products.

In the upcoming SW release, we have added PnP and auto-configuration support for the Atcom D26/D21/D20 and D38/D33/D32 IP phones.

The above-mentioned IP phones provide an affordable and scalable on-site solution. They are cost-effective IP phones specially designed for office staff. The innovative multi-scene key mode of those phones can be used to expand up to 12 visible DSS keys, which would improve the productivity of your office employees.

To learn more about the list of Epygi-supported IP Phones, please, send an email to [email protected].

Automatic Outbound Calling Feature Enhanced

The Epygi Automatic Outbound Calling (AOC) feature automates outbound calls directly to clients. It is a web-based application designed to monitor automatic outbound call sessions on QX.

In the new SW version, the AOC application is integrated with Epygi ACD Console (EAC) application. It will allow call center agents to watch the AOC queues in EAC dashboard in a similar way as in the case of regular ACD queues.

That means if you have EAC license together with AOC you can noticeably enhance your AOC capabilities concerning the queue summary, agent status, and call details.

Would like to explore the details? Send an email to [email protected].

Epygi Trainings

Epygi offers resources for all levels of expertise.

  • For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
  • For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.