Hotel Solution: We’ve Got It!

Epygi’s Hotel solution is designed for small and mid-sized hotels and is perfectly compatible with Epygi’s QX IP PBXs. This all-in-one solution enhances operational efficiency, guest experience, and security by delivering the following features:

  • Use IP phones in reception, service areas, and administration.
  • Implement cost-effective analog hotel phones in guest rooms, ensuring affordability without compromising functionality.
  • Activate room phones, manage voicemail, schedule wake-up calls, and conveniently handle room call billing.
  • Connect wireless DECT phones to enable efficient communication for mobile staff members.
  • Use phones to control and monitor door access.
  • Monitor and communicate through surveillance cameras using the phone system.
  • Instantly broadcast announcements via a paging system.
  • Enable click-to-dial functionality on your website.

Please note that Epygi has successfully completed interoperability testing and has established a strong partnership with TigerTMS and CHAR PMSLINK, leading providers of hotel communication management solutions for the hospitality industry.

Would like to explore the details? Send an email to [email protected].

Feature Enhancement: Epygi ACD Console

Epygi’s call center solution offers a comprehensive set of features tailored for dedicated or small corporate call centers. This solution combines three essential tools: Automatic Call Distribution (ACD), Automatic Outbound Calling (AOC), and Epygi ACD Console (EAC).

The Epygi ACD Console (EAC) is a web-based application specifically designed for ACD administrators and supervisors to monitor call center activities effectively.

ACD serves as a central hub for managing and analyzing data related to its operations. A recent enhancement to the ACD CallBack feature now allows users in the ACD queue to request a callback by pressing “1.” The system then prompts them to choose between receiving the callback at their original calling number or specifying an alternate phone number for added flexibility.

To learn more about this solution, please feel free to contact us.

Epygi Offers Data Security for Call Recordings

Make sure your client’s data is safe and secure with our encryption capabilities. Your recorded voice interactions can now be encrypted in transit, providing an added layer of protection.

We have support for sending call recordings via FTP as encrypted files. The receiving server can decrypt these files using the same technology, ensuring secure access when needed in the future.

By emailing or storing data in an encrypted format, we safeguard it against unauthorized access, maintaining the highest standards of data security.

This enhancement reflects our commitment to data privacy and security. We understand the importance of protecting sensitive client information and continually strive to implement the most advanced security measures. By leveraging encryption for both transit and storage, we provide peace of mind that your data is protected at all stages.

Would like to explore the details? Send an email to [email protected].

Epygi Trainings

Epygi offers resources for all levels of expertise.

  • For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
  • For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.