NEW Feature: Voice-Enabled Auto Attendant
In the latest public release, Epygi will introduce support for voice-enabled custom scenarios for auto attendants, which can be activated using a license key, providing businesses the flexibility to enable this feature when needed. This feature allows callers to navigate custom auto attendant menus using natural voice commands, in addition to traditional phone key presses.
To interpret voice input, the system uses AI-powered speech recognition, ensuring fast and accurate responses. This functionality can be especially useful for businesses with complex call flows or organizations that receive a high volume of calls, as it reduces wait times and makes menu navigation more intuitive. It is also highly beneficial in hands-free situations—for example, when customers are driving, multitasking, or have accessibility needs—providing a smoother and more inclusive caller experience. Overall, it makes calling faster, simpler, and more convenient.
Would you like to explore the details? Send an email to [email protected].
Plug-and-Play Support for Fanvil and Yealink
In the upcoming public release of Epygi’s QX IP PBXs, support for Plug-and-Play (PnP) and auto-provisioning will be extended to the Fanvil V62 Pro, V66 Pro, and Yealink AX86R, SIP-T88V, and SIP-T88W IP phones, all designed to meet modern business demands.
The Fanvil V62 Pro is a 2.8″ color-screen business phone with 12 SIP lines, featuring HD audio. The V66 Pro, on the other hand, offers a premium 7″ touchscreen with video calling, 20 SIP lines, and additional features.
The Yealink AX86R is a rugged Wi-Fi 6 DECT desktop IP phone with HD audio and a color touchscreen. The Yealink SIP-T88V and SIP-T88W are 7″ touchscreen smart business IP phones with HD audio, 16 SIP accounts, and 10-party conferencing. All three Yealink models also feature an alarm button for instant emergency calls.
With PnP and auto-provisioning, these devices can be seamlessly integrated into a unified communications network, simplifying large-scale deployments across multiple locations. Designed for both office and field use, they enable reliable voice, video, and emergency communications that businesses can depend on daily.
To learn more about the list of Epygi-supported IP Phones, please send an email to [email protected].
Epygi Offers Data Security for Call Recordings
Make sure your client’s data is safe and secure with our encryption capabilities. Your recorded voice interactions can now be encrypted in transit, providing an added layer of protection.
We have support for sending call recordings via FTP as encrypted files. The receiving server can decrypt these files using the same technology, ensuring secure access when needed in the future.
By emailing or storing data in an encrypted format, we safeguard it against unauthorized access, maintaining the highest standards of data security.
This enhancement reflects our commitment to data privacy and security. We understand the importance of protecting sensitive client information and continually strive to implement the most advanced security measures. By leveraging encryption for both transit and storage, we provide peace of mind that your data is protected at all stages.
Would you like to explore the details? Send an email to [email protected].
Epygi Trainings
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.