NEW: Epygi ecMON Cloud Service Gets an AI Assistant (AIA)
We are excited to announce that the Epygi ecMON cloud service will soon be upgraded with a powerful new feature — the AI Assistant (AIA), powered by OpenAI technology.
AIA delivers fast, accurate answers to customer questions about Epygi products and services, helping users find the information they need more efficiently.
Trained on Epygi’s own documentation, the assistant goes beyond general responses and can provide practical troubleshooting guidance, step-by-step instructions, and expert recommendations. It interacts in a natural, conversational way and remembers the context of previous questions, allowing customers to dig deeper or refine their inquiries without starting over.
This enhancement brings significant value by reducing response times, improving self-service capabilities, and minimizing the effort required to resolve common technical issues. It helps both end users and resellers get clearer answers faster, ultimately boosting productivity and reducing support overhead.
The AI Assistant will soon be available to all Epygi customers with an active ecMON subscription.
Would you like to explore the details? Send an email to [email protected].
NEW: Voice-Enabled Auto Attendant Expanded to Multiple Languages
Epygi’s upcoming public release for QX IP PBXs introduces enhanced support for voice-enabled custom scenarios in the auto attendant. Activated through a license key, this feature lets callers navigate menus using natural voice commands instead of relying only on key presses, making communication faster and more intuitive. Powered by AI-powered speech recognition, the system accurately interprets requests, helping callers reach their destination quickly—an advantage for businesses with complex call flows, high call volumes, or customers who need hands-free or more accessible interaction.
With this update, voice commands are expanding beyond English to include Spanish, French, German, Italian, and Portuguese, making the system even more effective for multilingual and international users.
Overall, the enhanced Voice-Enabled Auto Attendant delivers a smarter, modern caller experience and a more efficient communication flow for businesses.
If you are interested and would like to find out more, contact us.
QXs are Configurable for HIPAA Compliance
Epygi products can be configured for HIPAA compliance, ensuring secure communications for healthcare businesses. This configuration enhances the protection of sensitive health information, making Epygi a suitable choice for maintaining privacy and security standards required in the healthcare industry.
By choosing Epygi, healthcare organizations can maintain robust communication channels while reducing the risk of data breaches and regulatory non-compliance.
The secure platform not only safeguards patient data but also enhances operational efficiency, ensuring trust and reliability in everyday communications.
Epygi’s flexible deployment options—whether on-premise, or cloud-based —allow healthcare providers to scale and adapt as needed. Combined with features like call recording, auto-attendant, and remote accessibility, Epygi offers a comprehensive solution that aligns with the evolving needs of modern healthcare environments.
To learn more, contact us.
Epygi Trainings
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.