New: Epygi Launches OpenAI-Powered Virtual Assistant
Epygi is proud to announce the launch of EVA (Epygi Virtual Assistant). This advanced virtual assistant, powered by OpenAI, transforms business telecommunications by integrating natural language intelligence directly into the PBX system, creating a more intuitive and conversational experience for every call.
Imagine a PBX that doesn’t just route calls – it understands them. With EVA, callers move past traditional menus and simply speak. EVA responds instantly – answering questions, routing calls, recognizing guests by name, and providing personalized service around the clock. By combining OpenAI intelligence with Epygi’s proven telephony platform, EVA transforms the PBX from a basic call-handling system into a smart, automated communication hub that reduces workload and elevates the professionalism of any business.
“Launching EVA is the fastest way to give a business an enterprise-grade experience without enterprise-grade staffing,” said Mario Cuello, CEO of Epygi Technologies. “We are eliminating repetitive tasks and delivering a modern, frictionless experience that sets our partners apart from their competitors.”
Epygi ensures a “Zero-Hassle” setup for every user. With EVA, there is no need for end-users to configure a third-party AI account; Epygi handles the technical integration entirely. EVA is fully configured and managed from within the user-friendly Epygi PBX interface, allowing businesses to adjust settings easily for optimal results.
Would you like to explore the details? Send an email to [email protected].
One Identity, Multiple Devices: Simplify Your Call Management
Epygi’s Parent-Child Extension feature adds intelligence and flexibility to call management by allowing designated extensions to operate as a unified group. When an incoming call arrives, both the parent and child extensions ring simultaneously, improving response times and reducing missed calls.
This configuration allows users to answer calls from any linked device while maintaining privacy — child extensions remain invisible to external callers. For outbound calls, the parent extension’s caller ID and name are presented, ensuring a consistent and professional company identity.
This feature is particularly valuable for hybrid work environments and executive offices. For example, a manager can configure their desk phone as the Parent and their home office phone or mobile softphone as the Child. Whether working on-site or remotely, they can answer calls seamlessly without sharing personal contact details.
It is also ideal for warehouse and retail environments, where a main office extension can be linked to multiple cordless handsets across the floor, ensuring staff remain reachable and responsive at all times.
If you are interested and would like to find out more, contact us.
Epygi Products are Configurable for HIPAA Compliance
Protect patient privacy with Epygi’s HIPAA-compliant products, ensuring secure communications for healthcare businesses. This configuration enhances the protection of sensitive health information, making Epygi a suitable choice for maintaining privacy and security standards required in the healthcare industry.
By choosing Epygi, healthcare organizations can maintain robust communication channels while reducing the risk of data breaches and regulatory non-compliance.
The secure platform not only safeguards patient data but also enhances operational efficiency, ensuring trust and reliability in everyday communications.
Epygi’s flexible deployment options—whether on-premise or cloud-based — allow healthcare providers to scale and adapt as needed. Combined with features like call recording, auto-attendant, and remote accessibility, Epygi offers a comprehensive solution that aligns with the evolving needs of modern healthcare environments.
To learn more, contact us.
Epygi Trainings
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.