Feature Highlight: PIN Barring
We are excited to announce that in the upcoming FW version the Epygi Calling Cost Control feature will be updated with a new PIN barring option. This will greatly enhance the flexibility and usability of the Calling Cost Control on the Epygi IP PBXs of QX and UC line.
The PIN barring feature will allow to assign and manage credits on the PIN codes configured in the QX Local AAA table. The assigned credits will be spent when the authentication by PIN option is used and when making calls through call routing rules with the Call Rate Settings is enabled. PIN codes, which have no credits assigned cannot use the routing rules with Call Rate Settings enabled.
Similar to the case where the calling credits are assigned to the QX extensions, the PIN barring feature calculates the call cost per minute and per second. Once the available credits assigned to the PIN are completely spent, placing new calls through the toll routing rules will not be possible until the available credit balance is updated, either manually or automatically.
For user convenience the automatic credit balance update for PIN codes can be scheduled daily, weekly or monthly.
To learn more about this feature, please contact us.
IVR System – Feature Enhancement
In the near future, Epygi’s interactive voice response system (IVR) will be enhanced with a call history capability.
The pre-recorded IVR technology will ask the callers to choose between options, and record the options selected. The IVR historical data can be retrieved and processed accordingly.
The files can be exported in an XML format and analyzed to see the effectiveness of the pre-configured custom auto-attendant scenarios. The results can be used to optimize and streamline the AA IVR to create a more professional customer experience. The IVR history can also be used for doing surveys that are commonly used to rate customer service.
Would like to explore the details? Send an email to [email protected].
eQall Softphone – Got a New Feature
In the upcoming software release, eQall for Windows will have a receptionist console feature available for its numerous users. The graphical user interface of the eQall receptionist is designed to watch the status of selected extensions on the QX.
This new feature will allow watching the user’s call status (ringing, busy or on a call) thus simplifying the call handling procedure in a number of ways. Extensions for departments can also be grouped for easy identification.
For example, when transferring a call, or setting up a conference call with a watched extension, the receptionist will be able to see the current status of the extension and based on the status decide whether to proceed with the call transfer or not.
If you are interested and would like to find out more, contact us.
Epygi Trainings
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.