IVR Call History for QX IP PBX
The Call History for Custom Auto Attendant is a specialized reporting and analytics feature for Epygi QX/UC IP PBX products that tracks how callers interact with IVR menus. It records the specific routing paths taken by callers based on their DTMF keypad inputs or recognized voice commands, allowing administrators to store up to 20,000 records internally for detailed analysis.
These records can be filtered by various parameters and exported in XML format to help refine menu structures and enhance overall selection efficiency. Beyond call flow optimization, this feature can also be utilized for customer surveys by having agents transfer callers to a survey IVR where their keypad or voice responses are captured and logged for performance review.
Beyond standard offices, this feature is ideal for hotels, medical clinics, tech support centers, and retailers who need to analyze guest inquiries, streamline patient routing, or collect post-service customer satisfaction surveys.
Email our sales team at [email protected] for more details.
Feature Highlight: Epygi ACD Console
Epygi’s call center solution offers a comprehensive set of features tailored for dedicated or small corporate call centers. This solution combines three essential tools: Automatic Call Distribution (ACD), Automatic Outbound Calling (AOC), and Epygi ACD Console (EAC).
The Epygi ACD Console (EAC) is a web-based application specifically designed for ACD administrators and supervisors to monitor call center activities effectively.
ACD serves as the central hub for managing and analyzing operational data. The ACD CallBack feature allows callers waiting in the queue to request a callback by pressing “1.” The system then prompts them to choose whether to receive the callback at their original calling number or provide an alternate phone number, offering added flexibility and convenience.
To learn more about this solution, please feel free to contact us.
Enable Provisioning Authentication
When the “Enable Provisioning Authentication” feature is activated, it adds a robust layer of security by verifying the QX admin’s identity against the IP phone provisioning server.
The verification happens during the configuration of the IP Line using a pre-set username and password available in the IP Lines Settings. This ensures that only authorized administrators can configure IP lines on the QX IP PBXs, significantly reducing the risk of unauthorized access.
By enforcing identity verification, administrators can maintain full oversight over IP line configurations, preventing accidental or malicious changes. This is especially crucial for organizations that operate in industries where regulatory compliance and data protection are critical. By ensuring that only verified personnel can make configuration changes, this feature helps maintain system integrity, ensuring trust in the communication infrastructure.
Would like to explore the details? Send an email to [email protected].
Epygi Trainings
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.