ecQX – Epygi Cloud QX
The Epygi Cloud QX Service (ecQX) is a Unified Communications Solution in the CLOUD and is the full-fledged counterpart to our renowned QX series of hardware-based PBX systems. With a wide range of highly customizable call features and management capabilities that are comparable to the hardware-based QX devices, the ecQX provides a stable platform to safely migrate your communications environment from hardware-based systems to the CLOUD. Furthermore, unlike some other products out there that restrict your hosting options, the ecQX gives you the choice of hosting it at your data center or have it hosted by us on our systems.
The ecQX is closely integrated with our Epygi Cloud Monitoring (ecMON) product which allows monitoring of the use, resources and access of all monitored devices. It alerts your system administrator in case of the system unavailability and about dozens of other parameters at your discretion – FOR FREE. Moreover, our customers can even have temporary access to their PBX device GUIs and the phones registered on the PBX for network emergencies.
Services and add-on licenses are offered on a monthly subscription basis and can be modified at any time – there are no long-term contracts or activation fees with the ecQX. You pay as you go and cancel anytime. And guess what? Upgrading your PBX device to a more robust one has never been easier than this: just order additional IP lines and you will have your upgraded device.
Would like to explore the details? Send an email to [email protected].
Alcatel-Lucent Enterprise IP Phones are Compatible with QX PBXs
We are excited to announce that Epygi Technologies and Alcatel-Lucent Enterprise have successfully completed compatibility tests to guarantee the most efficient interoperability between Alcatel-Lucent H2 and M3 IP phones and Epygi QX IP PBXs.
The newly designed SIP phones, the Alcatel-Lucent H2 and Alcatel-Lucent M3 offer rich communications experience, at a competitive price, with a modern design, intuitive navigation and conversation comfort. In the near future, they will be added to Epygi’s list of supported IP Phones.
With all the benefits of VoIP, the newly supported phones extend the reach of voice communications without any compromise in voice quality, availability and security. Going forward Epygi will be constantly expanding its list of supported IP Phones, making sure more new and current models have been tested and provisioned properly for your convenience.
To learn more about the list of Epygi supported IP Phones, please contact us.
Epygi Provides Integration with Salesforce and Vtiger CRM
Nowadays it is essential to have tools available for effectively managing all your company’s interactions with customers and potential customers.
Epygi now offers support for Customer relationship management (CRM) integration on its QX and UC line of IP PBXs. When activated, the per-seat license will provide integration with Salesforce and Vtiger CRM.
It is a great feature that allows users to automatically view, create and update the information for CRM contacts upon receiving inbound calls from customers on the IP PBX.
With the CRM integration activated if the inbound calls from external numbers match a contact in the CRM database, it will trigger the Contact pop-up in the Epygi CRM Connection application. You can then request to view or edit information for the Contact using the View Contact Info option. If not, you can add the caller as a new Contact using the Add Contact option.
To learn more about the feature, please contact us.
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.