Hotel Solution: We’ve Got It!

Epygi’s Hotel solution is specifically designed for small and mid-sized hotels, perfectly compatible with Epygi’s QX IP PBXs. This comprehensive solution empowers hotel management and staff by providing the following features:

  • Use IP phones in reception, service areas, and administration for seamless communication.
  • Implement cost-effective analog hotel phones in guest rooms, ensuring affordability without compromising functionality.
  • Activate room phones, manage voicemail, schedule wake-up calls, and conveniently handle room call billing.
  • Connect wireless DECT phones to enable efficient communication for mobile staff members.
  • Use phones to control and monitor door access.
  • Monitor and communicate through surveillance cameras using the phone system.
  • Instantly notify hotel guests through a flexible paging system for improved communication.
  • Enable click-to-dial functionality on your website for enhanced customer service.
  • Enhance customer service, connectivity, and security.

To learn more about this solution, please feel free to contact us.

Enhanced Compatibility with more IP Phones

Epygi’s latest software release introduces Plug-and-Play(PnP) and auto-provisioning support for a number of Fanvil and Alcatel-Lucent Enterprise IP phones.

Among the newly supported devices is the Alcatel-Lucent Enterprise M8 DeskPhone, designed specifically for executives and professionals, offering a cutting-edge solution for high-end business communication.

Additionally, Epygi now supports a selection of Fanvil phones, including the H Series Hotel IP phones: H1, H2U-V2, H3W, and H5W. The H3W and H5W models, being Wi-Fi enabled, provide the added benefit of HD audio and a hassle-free communication experience without the need for physical cabling.

By incorporating PnP and auto-provisioning support, these IP phones seamlessly integrate into unified communications networks, ensuring a streamlined communication experience. This capability is especially valuable for organizations requiring the deployment of numerous phones across multiple locations.

To explore the complete list of IP phones supported by Epygi, please reach out to[email protected] via email.

Epygi ACD Console – New Feature Highlight

Epygi’s call center solution offers a comprehensive set of features tailored for dedicated or small corporate call centers. This solution combines three essential tools: Automatic Call Distribution (ACD), Automatic Outbound Calling (AOC), and Epygi ACD Console (EAC).

The Epygi ACD Console (EAC) is a web-based application specifically designed for ACD administrators and supervisors to monitor call center activities effectively. It serves as a central hub for managing and analyzing data related to ACD operations. EAC stores and formats ACD data, enabling the generation of real-time and statistical reports on call center activities. With the latest enhancement, supervisors can now track the login and logout times of agents, providing better oversight.

Additionally, the EAC data can be automatically backed up according to a predefined schedule and stored for a maximum of one year. It also provides the option to download the data when needed.

If you are interested and would like to find out more, contact us.

Epygi Trainings

Epygi offers resources for all levels of expertise.

  • For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
  • For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.