Your MS Teams Users Can Make Calls via Epygi PBX

Are you an Epygi product user? Then you can fully enjoy MS Teams calling capabilities. Epygi QX IP PBXs (both hardware appliances and virtual instances) can be configured with Microsoft Phone System Direct Routing to make calls between the QX IP PBX extensions and MS Teams users.

It is noteworthy that the QX IP PBX connects to MS Phone System directly, without any intermediate SBC (Session Border Controller). Moreover, MS Teams users may use the QX IP PBX not only for calling the QX extensions but also for making calls to the PSTN using the QX Call Routing capabilities. The calls from the PSTN to MS Teams users via the QX IP PBX are also supported.

If you are interested and would like to find out more, please send an email to [email protected].

Epygi’s Call Center Solution

Epygi’s call center solution is a combination of functions that provide all necessary features to a dedicated or small corporate call center. Call center customers naturally expect organizations to be consistently available and very responsive, with a minimum waiting time. Epygi’s call center solution ensures that companies provide their customers with quality service.

Epygi tools are WEB-based, directly connected to our PBX appliances allowing contact center agents to be located within the company premises or on remote locations. Therefore agents and supervisors are freely assigned to queues and can log in/log out of the call center anytime.

They can efficiently manage the contact center calls, review various statistics, and chat with each other to discuss customer-related topics. Other valuable functions available with this solution, are the ability of agents to flag each call, and by including follow-up topics or action items review them later on.

To learn more, contact us.

Best of both worlds: Hybrid UC

What does Unified Communications(UC) give us? It enables people to communicate efficiently, regardless of location or device. The hard part comes when the companies have to choose which approach is right for their business. Should they go with, on-premise option where the hardware is stored in-house or with cloud, where it is hosted on cloud?

Rather than choosing one, or the other, many organizations are choosing the Hybrid UC solution, which is a combination of both.

If that’s your choice then Epygi can offer you one. Thus you can combine multiple communication tools under one reliable environment: on-premise QX PBXs/Gateways paired with Cloud solution and eQall softphone will make a great Hybrid UC Solution for your organization.

If you are interested and would like to find out more, contact us.

Epygi Trainings

Epygi offers resources for all levels of expertise.

  • For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
  • For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.