Feature Highlight: Multicast Paging
Epygi’s Paging solution has been enhanced with a new multicast option. It will allow toggling between Multicast or Extension(default) paging. If one enables the “Multicast Paging” and enters the multicast IP address and port, any call to that paging extension will send the stream to the specified multicast IP address/port. Any phone configured to listen to that address/port will play the received multicast stream. In the same way, one can store and forward paging.
By using the Multicast Paging users will be able to easily and quickly broadcast an instant audio announcement to a pre-defined group of phones who are subscribed to a specific multicast paging group. There will be no limit to the number of paging endpoints.
To learn more about this feature, please contact us.
More IP Phones are Now Interoperable with Epygi QX IP PBXs
We are excited to announce that Epygi has recently expanded the list of IP phones which can be efficiently auto-configured by our QX and UC line of products. In the latest SW release we have added PnP and auto-configuration support for the Yealink T48U, T46U, T43U, T42U, T41U, T33G, T31G, T30P and Grandstream GXV3370 phones.
The above-mentioned IP phones provide an affordable and scalable, on-site solution. With all the benefits of VoIP, the newly supported phones extend the reach of voice communications without any compromise in voice quality, availability and security.
Going forward Epygi will be constantly expanding its list of supported IP Phones, making sure more new and current models have been tested and provisioned properly for your convenience.
To learn more about the list of Epygi supported IP Phones, please, contact us.
EAC – Feature Enhancement
Epygi’s call center solution is a combination of functions that provide all necessary features to a dedicated or small corporate call center. It is based on the following tools: The Automatic Call Distribution (ACD), the Automatic Outbound Calling (AOC) and the Epygi ACD Console (EAC).
EAC is a web application used for monitoring the call center activities by ACD admins and supervisors. EAC stores and formats the ACD data, producing real-time and statistical reports on the ACD activities as well as creating an efficient management environment for admins and supervisors.
Now the EAC data can be automatically backed up on a pre-defined schedule. The backup file will include ACD call statistics and ACD agents’ status statistics. It can be saved for a maximum a year, and can be downloaded and saved in case of emergency.
If you are interested and would like to find out more, contact us.
Epygi offers resources for all levels of expertise.
- For those who would like to know more about Epygi products, user scenarios and have the opportunity to ask questions real-time, we offer the free Sales and Technical Webinars. During these webinars we provide information for how to set up your QX IP PBX and utilize Epygi’s feature rich solutions. To view the upcoming webinars and register, please click here.
- For those with advanced knowledge and an interest in hands-on, in-person training we recommend our Three Day Technical Training led by our Director of Support. These sessions provide the opportunity for hands-on training with the QX line and attendees receive a QX50 and one free feature-rich IP phone to take with them. To learn more and register, please click here.